I feel bad for the creative team who worked on this. And it makes me sad that the first ride at Disney to star an African American character (unless I'm mistaken, I can't think of any others) is getting such an overwhelmingly negative reception on social media. I mean if people don't like it they don't like it, but I wish there was at least some acknowledgement that having a ride that features a Black princess for the first time is a good thing. I don't like to think of a kid seeing a Black princess represented in a ride for the first time and then seeing that representation getting trashed all over Youtube.
Hindsight being 20/20, I don't think Disney ever should have put Tiana on the bones of Splash. I think they set it up for failure and backlash to an extent. And again, because this ride has some cultural importance, they should have done everything possible to avoid that. (Again, hindsight being 20/20.) If it was a dark ride featuring the first Black princess, I think that aspect would have been more applauded. Splash could have been themed to Bambi, the cowboy characters from Toy Story, heck, it could have been The Muppets On The Frontier.