Having lived just outside the 'D' my entire life, and spending much of my career working around or alongside the Automotive Industry, you hit the nail on the head. The main issue with GM (and Chrysler and to a lesser extent FMC) was that they lost touch with what the consumers wanted ... and not only that, but they were cannibalising themselves within their own brand's ... 4 or in some cases as many as 6 of the same vehicle's, with different nameplates, all with poor quality, and bad mileage specs, and all upwards of $30 to $40K.
Disney, primarily in terms of Orlando, to me, has lost touch with it's consumer, and much like the Auto Industry has the mentality, (and it's a very troubling mentality), that they can simply increase the prices, while continuing to dilute the product, because they think the have a commodity people can't live without.
What I don't understand, is how a brand can have a 5 star product like the Cruise Line, DisneyLand, Tokyo Disney Sea, Tokyo Disneyland, Shanghai ... and look at the state of the union at WDW and think it's acceptable by comparison.
Disney World will always be my favorite, having visited the park since the late 70's, my wife and I are DVC members, but I won't say that I am thrilled with the current direction, policies, and what has become a spreadsheet managment style within WDW.