The Miscellaneous Thought Thread

CaptinEO

Well-Known Member
Exactly. The “bar” is constantly changing, based on societal values and interests.
Walt Disney designed Disneyland as a place that was miles above the standards of local carnival and piers.

I think we can safely say if Disneyland employees are now held to the same standard of any minimum wage themepark or retail operation, that the bar has indeed been lowered.

There used to be "Disney University" and the "Disney Difference" when it came to customer service. I'd see the company proudly boasting about it on TV specials.

If you're OK these standards have leveled out with society that's fine, but I'm just trying to explain why people feel upset. Disneyland was by design supposed to be world class customer service, above their competitors.
 

Californian Elitist

Well-Known Member
Walt Disney designed Disneyland as a place that was miles above the standards of local carnival and piers.

I think we can safely say if Disneyland employees are now held to the same standard of any minimum wage themepark or retail operation, that the bar has indeed been lowered.

There used to be "Disney University" and the "Disney Difference" when it came to customer service. I'd see the company proudly boasting about it on TV specials.

If you're OK these standards have leveled out with society that's fine, but I'm just trying to explain why people feel upset. Disneyland was by design supposed to be world class customer service, above their competitors.
If you truly believe that Disneyland employees are held to the exact same standards and expectations as Forever 21 and Pacific Park employees, then this conversation truly is pointless.

Also, Walt Disney is dead. Disneyland opened nearly 70 years ago. Expecting things to be exactly the same will always be wasted efforts.
 

CaptinEO

Well-Known Member
If you truly believe that Disneyland employees are held to the exact same standards and expectations as Forever 21 and Pacific Park employees, then this conversation truly is pointless.
That's the impression I get, so no, not pointless at all, at least at Disneyland.

If you've had great experiences there recently that's fine and I'm happy for you. But myself and many others have had poor customer service there in the last few years. You shouldn't discount people's experiences. As a fan of the park I'm sure you want it ran well and operated well.

Now that I've been to a park recently with actual world class customer service it's even clearer to me how much Disney has declined.
 

Californian Elitist

Well-Known Member
That's the impression I get, so no, not pointless at all, at least at Disneyland.

If you've had great experiences there recently that's fine and I'm happy for you. But myself and many others have had poor customer service there in the last few years. You shouldn't discount people's experiences. As a fan of the park I'm sure you want it ran well and operated well.

Now that I've been to a park recently with actual world class customer service it's even clearer to me how much Disney has declined.
I’m not discounting experiences. You shouldn’t accuse me of doing that when I did no such thing.

I insinuated that DL CMs are not held to the exact same standards as Forever 21 and Pacific Park. How that equates to me discounting your park experiences, as well as others’, and that I possibly don’t want the park running and operating well is quite puzzling and confusing.
 

CaptinEO

Well-Known Member
I’m not discounting experiences. You shouldn’t accuse me of doing that when I did no such thing.
If you truly believe that Disneyland employees are held to the exact same standards and expectations as Forever 21 and Pacific Park employees, then this conversation truly is pointless.
You are actively saying my experiences where Disney customer service was the same as retail and carnivals is invalid and a pointless discussion.
 

Californian Elitist

Well-Known Member
You are actively saying my experiences where Disney customer service was the same as retail and carnivals is invalid and a pointless discussion.
Wut? You never even detailed any specific experiences to begin with, so how could I have dismissed them? Also, the “bar” I was referring to in the post you quoted was regarding work clothing, not customer service.

Anyways, you have a nice day.

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Prince-1

Well-Known Member
I've never been so irrationally upset at this website.

"Lowering the bar" is not a judgment claim. "Lowering the bar" means loosening restrictions.

If Disney required Cast Members to have long hair, and then changed it so anyone could be a Cast Member regardless of hair length, that would also be "lowering the bar." Because, again, lowering the bar just means lowering qualifications necessary to participate.

All I am arguing is what the phrase means because somebody misused it fifty pages back at the start of this stupid argument and I felt it necessary to correct them because I love words and believe it is necessary to use them properly.

If Disney made the requirements to be a CM "only people named Bob Iger can work for Disney," that would be raising the bar.

If Disney made the only requirement to be a CM "you need to be alive," that would be lowering the bar.

"Raising the bar" means fewer people can do X. "Lowering the bar" means more people can do X. That's all these words mean!

You seem to be confused to what lowering the bar means because it has a negative connotation. Allowing people to have longer hair is not lowering the bar. Creating your own definition to a phrase doesn't make it accurate. However, since the phrase is subjective you can believe that cast members with long hair is a lessening of Disney standards but that doesn't make it so.
 

Disney Irish

Premium Member
Walt Disney designed Disneyland as a place that was miles above the standards of local carnival and piers.

I think we can safely say if Disneyland employees are now held to the same standard of any minimum wage themepark or retail operation, that the bar has indeed been lowered.

There used to be "Disney University" and the "Disney Difference" when it came to customer service. I'd see the company proudly boasting about it on TV specials.

If you're OK these standards have leveled out with society that's fine, but I'm just trying to explain why people feel upset. Disneyland was by design supposed to be world class customer service, above their competitors.
I have an honest question and want your input. Its not about Disneyland but rather just customer service in general.

Does an employees outward appearance affect the actual customer service they provide? Or does it affect just your perception of their customer service?
 

truecoat

Well-Known Member
And yet, most of the visible tattoos I see at Disneyland are distorted depictions of Disney characters, anime, or other cartoony type tattoos that are not signifying important life events.

The example wasn't meant to be all-encompassing. Many tattoos are pop culture references also.
 

truecoat

Well-Known Member
Walt Disney designed Disneyland as a place that was miles above the standards of local carnival and piers.

I think we can safely say if Disneyland employees are now held to the same standard of any minimum wage themepark or retail operation, that the bar has indeed been lowered.

There used to be "Disney University" and the "Disney Difference" when it came to customer service. I'd see the company proudly boasting about it on TV specials.

If you're OK these standards have leveled out with society that's fine, but I'm just trying to explain why people feel upset. Disneyland was by design supposed to be world class customer service, above their competitors.

In my past 3 visits to Disneyland, I don't remember any tattoos showing. I don't recall any facial hair or long hair for that matter. I assume it's because the people are just representative of what normal people look like these days. Send them back in time and oh, the horror. Today? Not so much.
 

Rich T

Well-Known Member
First Impressions of Disney Speedstorm:

F12E2464-D1FA-471F-BA1C-54BF3A225DD3.jpeg

Being a fan of good kart racers, deep-cut classic Disney references and fun soundtrack remixes, I paid nearly $30 this week for the open beta “early access” version of Disney Speedstorm, a Mario Kart-like game which will be released FREE at some point in the future on all platforms.

My questionable entertainment budget decisions aside, here are my thoughts after several hours of gameplay.

It’s very good… BUT… buyer be aware, even when it’s released for free, because this project— designed by mobile-phone-game giant Gameloft—follows a now-familiar free-to-play structure designed to get you hooked on a fun game in hopes of luring you into paying for quicker access to costumes, characters and more.

Whether this is a fair or lousy way to run a live service game all depends on how it’s handled. So far, I’d say the jury’s still out, as the game isn’t technically in its final form yet.

PROS:

- It’s fun. Really, really fun.
- It looks great and runs beautifully.
- Great voice work including performances from Bill Farmer, Tony Anselmo, Robby Benson and Susan Egan
- Creative techno remixes of classic Disney songs. (Including some delightful non-mainstream choices such as Minnie’s Yoo-Hoo, Trust in Me, and The Gospel Truth to name a few.
- Figment’s in it.
- Witty dialogue written by someone who knows Disney classics.
- Tracks are fun, gorgeous and full of film references.

CONS:

- It’s not as good as Mario Kart 8. Not even close. Where Mario Kart has a tight, ultra responsive and impactful immediacy, Speedstorm has a slightly floaty feeling of detachment. It’s not bad—in fact, it’s a blast to play— But, in MK8, you always know exactly what’s going on around you, while in Speedstorm… not so much.

- Continuing the comparison: Mario Kart is intuitive and straightforward, while Speedstorm’s presentation is convoluted and full of free-to-play related B.S., such as different “currencies” required for different purposes, creating an all-too familiar free-to-play maze of tasks to complete. Yuck.

Overall, I like the game a lot. It’s a terrific Disney-themed kart racer. All its big negatives are directly related to the free-to-play nature of its design, and—so far— I’ve found those negatives to be tolerable, though I’d rate the game much higher if it had been released as a straightforward pay-full-price-upfront retail game.

I’d recommend it (especially if you can wait until it’s available as a free download), but just be alert toward its free-to-play tactics aimed at coaxing you into spending money.
 
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CaptinEO

Well-Known Member
I have an honest question and want your input. Its not about Disneyland but rather just customer service in general.

Does an employees outward appearance affect the actual customer service they provide? Or does it affect just your perception of their customer service?
That's not what I was discussing.

Appearance to me doesn't change customer service but good presentation is always a plus.
 

CaptinEO

Well-Known Member
In my past 3 visits to Disneyland, I don't remember any tattoos showing. I don't recall any facial hair or long hair for that matter. I assume it's because the people are just representative of what normal people look like these days. Send them back in time and oh, the horror. Today? Not so much.
I'm not saying appearance, just customer service.
 

Disney Irish

Premium Member
That's not what I was discussing.

Appearance to me doesn't change customer service but good presentation is always a plus.
As I said it wasn't about Disneyland just customer service in general. As appearance should have no impact on how someone provides customer service. So someone can be all tatted up with black nail polish and heavy makeup with long greasy hair and still provide stellar customer service.

Going back to Disneyland, everyone has a different experience of course, but I don't think I've ever had bad or even sub-par customer service at Disneyland. But hey maybe I'm just lucky.
 

CaptinEO

Well-Known Member
As I said it wasn't about Disneyland just customer service in general. As appearance should have no impact on how someone provides customer service. So someone can be all tatted up with black nail polish and heavy makeup with long greasy hair and still provide stellar customer service.

Going back to Disneyland, everyone has a different experience of course, but I don't think I've ever had bad or even sub-par customer service at Disneyland. But hey maybe I'm just lucky.
I agree, appearance doesn't change someone's level of customer service. That's a different discussion.

I have had all kinds of customer service at Disneyland, I noticed a big change around 2018/2019 and an even bigger change post pandemic. Of course every person you interact with is different, and there are bright spots of every trip.
 

Disney Irish

Premium Member
I agree, appearance doesn't change someone's level of customer service. That's a different discussion.
Well that was a discussion being had in this thread for many pages ;)

I have had all kinds of customer service at Disneyland, I noticed a big change around 2018/2019 and an even bigger change post pandemic. Of course every person you interact with is different, and there are bright spots of every trip.
I guess it all comes down to what one considers good vs sub-par/bad customer service. In a lot of cases I hear about "bad" customer service experience at Disneyland and it ends up being some guest demanding something unreasonable. And I think it also comes down to how you approach the CM, such as coming off entitled will end up getting a more negative response from the CM. Not saying any of that is you at all, but it is something I've noticed.
 

Consumer

Well-Known Member
Looks like California will have one less baseball team in a couple of years with the Oakland A's buying a stadium in Las Vegas. A great move for Vegas and honestly a great move for A's fans (all five of them). The Oakland Colosseum is an embarrassment of a ballpark and ought to be demolished.
 

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