People who take the time to chat with people in service positions- the restaurant host, their server, the bartender, a hotel front desk, etc- will often find the service they receive is better than that of their peers.
At my hotel, we have a few regulars who know the entire staff by name. They take the time to chat with us, will order us dinner, etc. and they always get our best room we have available plus other extras to add polish to their stay. Contrast this with people who wield their loyalty status or feel the need to tell us they're a regular to get whatever ridiculous request they want when they've stayed at the hotel twice in a year- they get exactly what they paid for, nothing more and nothing less.
There are people my front desk remember who have only stayed at the hotel once, maybe twice because of how darn friendly they were during their stay- and when the person visits again the staff is often thrilled to see them and take special care of them. It takes work to stand out among thousands of check ins, or thousands of tables, but if you're able to it pays dividends.
And in the case of a service mishap, being pleasant and understanding will often cause you to receive far more in compensation than if you become disagreeable towards the staff.
All of this is true.
All of it. You kids out there who complain about "service!" should read it again.
I remember here almost two years ago, when some hipster young thing who shall remain nameless tried to tell me that because I was a white man I always received good service because everyone in America is racist, or something.
The funny thing is that just a few days earlier I had been at the Bed Bath & Beyond store in Irvine because the Internet told me they had the last set in OC of swanky foreign kitchen knives I wanted. So I went down there and found them in the locked case and tried to buy them. A manager was summoned to me because only she had the key. She was also white. I was dressed up for dinner with friends later that evening, and I am always well groomed and polite to staff. Right off the bat she couldn't have been more rude and ugly if she tried, and she sniffed at me that
"These are expensive, so I'll take them up to customer service where you can purchase them there if you really want them". She literally wouldn't allow me to put them in my cart. She didn't trust me. If I had been a non-white person, I would have assumed it was because she was an evil white lady. And yet, I was a well-dressed white man who was receiving very bad service from another white in authority.
SHOCK! (P.S. It happens all the time to white folks. It's not called racism for us, it's just called bad customer service.)
The customer service desk was staffed by a young lady who was
noticeably not white. She was a complete doll. I'm generally polite and chatty, so we got to talking, and she said her manager always takes things
very seriously. We chuckled, and then after my expensive knives were delivered to her silently and snottily by the manageress, the young gal at the cash register said
"Oooh, these are expensive! Lemme see... I'm going to give you an extra 20% off because you're fun." She bleep-blooped a bit on her screen, and the price dropped by 20%. I thanked her profusely, and off I went. She was a new friend.
If the snotty manageress had just put the knives in my cart like a normal person, I would have paid for them at the regular checkout lane and
not been given a surprise 20% discount. I laughed about that all evening.
Always, always, always be kind to the front line staff at service desks, and front desks, and pickup windows, and any manner of front line points of contact. They are generally fine folks who sometimes have a tough job but are happy to chat or enjoy a laugh, and they can work wonders just by doing a little bleep-blooping on their screens for you.