I find the opposite true. The real help is hidden. The greeters (is this Wal-Mart??) are annoying and can bug you a half dozen times when window shopping.
The 6 minute interview just to be reasked the same questions is pointless. You may think you are getting extra attention, but it is just a waste of pointlessness.
Ah but they are not greeters, they are concierge, and that is a real difference. The concierge is there just for you. Apple introduced that position only recently, after a lot of guest input. It's a dedicated go-to person who will get you where, or who, you need. It's sort of like the discussion in the other thread about the Pecos Bill new seating, though, it works for some and others don't like it.
Now, if there are multiple Specialists standing around a computer watching Youtube videos and ignoring you, that's totally a legit reason to be upset, but if the Specialists are all tied up helping people, what more do you want? My local store is packed to the brim with customers almost the entire day, so there is very little time to simply stand around and possibly ignore a customer. Usually, the Specialists are busy helping someone buy an iPhone, learn about a computer, or decide between two cases. It's not a matter of being understaffed necessarily, but simply a matter of supply/demand. We can't have a 1:1 ratio of customers to specialists, it's just not realistic. The concierge position was simply brought about to organize the process of getting the next available Specialist.
...Now, this is all coming from my point of view in my local store. Of course YMMV in your store. Maybe there are a few 'bad apples', so to speak. :ROFLOL: