Rista1313
Well-Known Member
So after our New Orleans trip I wrote Southwest a complaint letter... I never mentioned it, but we were there the required 2 hours early, we waiting in line at the ticket counter for over 45 minutes... there was no one directing the line, and no one to ask for a wheelchair for hubby.. so he stood in line in pain for 45 minutes.... it was not good. Anyway... so I complained, and they wrote a letter, basically saying they were ADA compliant and that I should have known that I could have Scott sit down, and I could go up in line for him... ok fine... They are setting us up with a $75 each for our inconvenience. I don't know whether to be happy with this... or not. I mean, I guess our time isn't worth much more than that... and I figured they would just credit some points to the account... so I should be happy with this right?