Was it all addressed correctly? I ordered plane tickets once and the online service wasn't working, so I called and did it by phone. The person I talked to had a very thick accent, but she repeated all my info back to me, so I wasn't worried about it. But as it got closer to my departure date and there was no sign of the tickets, I got worried and called them back. They said they had been delivered. I said no, I didn't get them...I got the same woman with the accent. She read my address and everything back to me again...yes...all correct. Yes...so they've been delivered. I said no, they haven't. I hung up, called and got a different guy. He said they had been delivered to the address in Ohio. I said, no, I don't live in Ohio....how did they end up there? He says it's buy zipcode...I tell him, the gal read it back to me and it was right. So just to double check, he had me give him the address. Every time there was supposed to be an 8, he said 5. So the woman with the accent mixed up the numbers 8 and 5. He had to cancel the previous tickets and issue new ones, which I decided to get by email and print off instead of getting paper tickets sent to me.