But when the only "real" complaint, as you put it, is "I don't want to go shopping at a Target when I'm at Disney", that's not a real complaint
You were fixated on a example.. instead of grasping the important conclusion after that. Read this part again..
...that would have been a way to improve my vacation experience.
Opening a retail location on property doesn’t do a lot for me
The entire point of this is to improve the guest experience is it not? Even you said its purpose is to help guests... well I'm saying it's the WRONG choice to address that need.
And yes... 'what I need to do while on vacation' is a valid complaint... it's an essential part of the idea of vacation and why people goto RESORTS vs the idea of just going somewhere and doing everything yourself. When I go camping.. I expect to gather my food and supplies myself. When I goto a resort... I don't expect to be told "there is a grocery store 30mins away..." when I ask about food options.
If you don't want to do it, then don't. The same is true of anything at WDW. No one is forcing you to go to the store, or even go past it, on your way to the parks, and it's not in the parks.
And frankly it's naive to think such things do not have impacts elsewhere.
You don't need the kiosks in the resorts. People can already do that on their cell phones. They can just add a blurb in the papers they give you letting you know that (if they do this route) delivery from Target is available at a reduced/ free charge.
Kiosks serve multiple purposes
1 - Awareness - draws attention that the option is even available... right in the place your key audience is.. the shopper
2 - Advertising - provides a platform and footprint to advertise the brand and service
3 - Accessibility - you don't need your phone
4 - Screen Size - you can have a much better experience on a larger screen
Sure you can do it online - but there are still reasons to put a Kiosk type of application out there as well. Same reason many retailers have these kinds of stations in their stores instead of just a sign that says "hey, order it online"
But for a lot of people, as shocking as they might be, they do like to go to the store, and they like the thought of being able to go without having to rent a car, pay for uber/ lyft, or feeling trapped. It adds an option that no one is forced to use, see or deal with unless they want to.
Given the option of
1 - Find the item at my local sundry shop
or
2 - Wait for a bus, potentially transfer, go into a big store, then again wait for a bus, potentially transfer to get back
Who wants to do option 2 on their vacation? That's why this kind of thing has impact and isn't just a harmless option. When Disney has an alternative to give the guest.. even if it's less desirable for the guest... that lessens the importance Disney has to solve the problem in another way.
It's not going to change what Disney offers at their resorts
When Disney has that 'send them to target' option in front of them.. it will impact Disney's choices for it's own offers. That's reality and naive to think it has no bearing on future choices or services. When you design your offers, you consider what are the alternatives your customers have.
And as shocking as it might be for some, not everyone wants deliver. Some actually do like walking those aisles, and for some of us it's a way to make one trip instead of 5 different orders because we keep forgetting to put something we need on it.
This thinking is fine... if you weren't already paying $100 to be somewhere else that day... or you weren't on vacation.
I know the rampant fear is that they are going to start dropping Target's in the resorts and the parks. And it's just a paranoid fear.
I think the term you are looking for is.. strawman.
This just simply provides a way for Disney to help keep the guests captive on property- and to make a cut of what they were leaving property for to begin with.
And is yet another reason for Disney to not provide solutions that are better for its guests.