"The change, we’re told, is due to supply issues, but guests that we spoke with (and overheard yelling) are clearly not happy. It is reportedly not communicated to guests that they will not be given a carrying sleeve either before the experience, at check-in, or at the end of the experience. Cast Members are simply staying silent. Silent, that is, unless guests ask for a sleeve. At that point, Cast Members either provide a clear plastic bag, or inform guests that they can purchase a sleeve at Dok Ondar’s Den of Antiquities for $50.
As explained to us, this is a supply chain issue. When we asked about the price of the experience being adjusted to account for the lack of a carrying sleeve, we were told that the sleeve was previously considered “complimentary” and that the price won’t be adjusted. We’re told that the price that guests are paying is for the lightsaber, hilt, and kyber crystal – the sleeve is not calculated in the price. Of course, for nearly three years now guests have been given a sleeve at the end of the experience, so a few very vocal guests were not happy with the change after they exited the experience."