It's a concept commonly referred to as the Broken Windows Theory, the idea that when something is not properly maintained, it encourages petty vandalism and other bad behavior. It's the idea that people take visual cues from their surrounding environment to determine what behavior is acceptable.
Although the theory dates back to the 1980s, it's a concept Walt Disney well understood when he opened Disneyland in 1955.
Quoting Walt:
"When I started on Disneyland, my wife used to say 'But why do you want to build an amusement park? They're so dirty.' I told her that was the point, mine wouldn't be."
Quoting Walt again:
"Everybody thinks that Disneyland is a goldmine but we have had our problems. You've got to work it and know how to handle it. Even trying to keep that park clean is a tremendous expense. And those sharp-pencil guys tell you, 'Walt, if we cut down on maintenance, we'd save a lot of money.' But I don't believe in that. It's like any other show on the road; it must be kept clean and fresh."
Walt understood that if you treat the customers and their setting with respect, they'll treat your business with respect.
If you charge them outrageous prices and allow their surroundings to deteriorate, they're going to behave accordingly.
It's a concept completely lost by today's corporate Disney management.