CBOMB
Active Member
WDW has operated like this for so long it has become the new norm for them. It became where I had to overlook so many short comings on my vacation the Magic was just not there for me anymore. I never thought I would ever feel that way.I see this has morphed into a roley coaster debate. I'd ask that we table that ... at least until I start raving about the great coasters just a short drive away in Tampa.
I was about to talk about a subject near and dear to most of us ... Starbucks. No, I was kidding. I was going to start talking about food. But first a trip back to the Wonder to talk about guest service and exceeding guests' expectations.
If you want to understand what I am talking about when I say that WDW is average at best in this area, then you have yet another reason for a Disney Cruise because the guest service they show is truly top notch, very close to what I would consider a true 5-star product.
Everyone cares. Everyone wants to make sure that you are happy and that you are having a truly MAGICal experience. Crew will approach you and ask how the voyage is going and what, if anything, they can do for you. They approach with eye contact and a smile and don't walk in the opposite direction or look down like they don't want to be bothered ... what I often encounter at WDW.
Whether it's having ice waiting in the cabin for you or knowing you like real Cherry Cokes with meals or simply your names, it is obvious these folks aren't going through the motion. No need to welcome you home or tell you to have a MAGICal day 56 times in 24 hours ... Nope, not when you provide a real top quality experience.
NOTE TO DISNEY: giving me a room at the All Star Music this summer for $107 a night isn't a deal, but an atrocity. (just a comment on my targeted banner ad here)