Spirited News, Observations & Thoughts IV

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the.dreamfinder

Well-Known Member
Interesting that this is coming to frutition. The cost of an RFID chip outweighs any potential loss from soda.

Also I'm hearing that the paper cups you would buy from the quick service will have RFID chips, allowing four refills.
Will guests still be able to fill up reusable water bottles?
With water of course!
Why didn't they pair this with Coke Freestyle machines?
 

PhotoDave219

Well-Known Member
Still playing catch up with this thread (taking forever...), but I wanted to add that I have been on this ride and it's solidly in the "meh" category.

To put into perspective, if Mermaid is a D-ticket wanting to be an E-, Madagascar is a C-ticket wanting to be an E-. It's not "bad", but not remotely cracked up to what it should be.

It may be attractive because it's exotic, and something Universal has built already, but they would be much better spent returning to the drawing board then cloning this attraction.

In the old school way of thinking, it had to do with how many guests it could cycle an hour. The busiest, most popular rides were E tickets.

Later it went into the convention of an E ticket being a headliner attraction.... which I would not consider Mermaid to be at all. Its a people eating dark ride that fits the former definition of E-Ride but not both.
 

PhotoDave219

Well-Known Member
Will guests still be able to fill up reusable water bottles?
With water of course!
Why didn't they pair this with Coke Freestyle machines?

You mean like Universal does so the only way you can get a stomach settling Ginger Ale is to pay $11+ dollars for the refillable bottle that you can only use with the freestyle machines?

Yeah, Universal gets crap for that. If I'm sick to my stomach coming off the Wizarding Hurl of Harry Potter, I should be able to buy a ginger ale for $3, not close to $12.

... Not to say its a bad attraction or anything, rather the opposite. Its a great thrill ride, it just throws guests around more than Rhiannan in Chris Brown's car....
 

the.dreamfinder

Well-Known Member
You mean like Universal does so the only way you can get a stomach settling Ginger Ale is to pay $11+ dollars for the refillable bottle that you can only use with the freestyle machines?

Yeah, Universal gets crap for that. If I'm sick to my stomach coming off the Wizarding Hurl of Harry Potter, I should be able to buy a ginger ale for $3, not close to $12.

... Not to say its a bad attraction or anything, rather the opposite. Its a great thrill ride, it just throws guests around more than Rhianna in Chris Brown's car....
Nah, more like Nalgenes. Well, it sounds like Gringotts should be bit tamer.
 

Black Pearl

Well-Known Member
Interesting that this is coming to frutition. The cost of an RFID chip outweighs any potential loss from soda.

Also I'm hearing that the paper cups you would buy from the quick service will have RFID chips, allowing four refills.

I don't drink much soda, so I may be wrong, but is the idea of a 4 refill implementation new at the QS then?
 

Pentacat

Well-Known Member
This must be why the Magic Kingdom had higher attendance last year then IOA and USO combined, and more then 2 million people visited the Animal Kingdom then IOA
http://thedisneyblog.com/2013/06/06/global-themepark-attendance-for-2012-via-tea-report/

This isn't a knock on Universal, but the demise of Disney's popularity seems to highly exagerated

Look at the numbers going back to 2008. IOA's increase in attendance over the last 4 years is over 33% versus MK's increase of under 3%. That's hard to ignore even if you are getting four times the visitors. At what point does that become a concern? Maybe after Potter 2.0 boosts USF attendance a similiar or even greater amount?

Do you think that the addition of FLE is going to realize a 33% increase in attendance at MK over the next four years? Once either of the Universal Orlando parks passes up DHS in annual attendance then heads will roll at TDO. Even at current rates that may happen at the end of 2014, not considering the dive in attendance DHS may suffer during a rumored major rehab/addition.

Meanwhile TWDC could have nearly built TWO more Animal Kingdom Parks (adjusted for inflation) for what they've spent on NextGen. Or they could have built 8-10 WWoHP expansions IF they could spend money like Universal.
 

AEfx

Well-Known Member
If you go back to what I originally replied to - it was the claim that people won't spend more than they originally had/planned to. That is what I was replying to... and doesn't matter that the band is just a new option on top of an existing credit or house system. The rest beyond that is just some other discussion you and others interjected.



Yes, your point was understood - that you believe if people suddenly have a plastic bracelet instead of a plastic card suddenly they are going to forget about the dollar value of what they are spending and run around the parks willy nilly charging up a storm because it's so much easier to swipe your wrist and not a card.

And yes, I agree the delta between cash->credit will be much bigger than credit->something else. But just because you already offer a credit option that doesn't mean things are topped out and can not go any higher.

The band does offer elements of convenience above what was prior.. and the bump doesn't have to be 20% or some crazy number to have a big impact. Just raising things a few percentage points alone is huge.

It's such a miniscule amount of effort that it saves that I (and others, it seems) don't believe it's going to make that much difference, at all. And let's not forget - it's not like all guests will have these, either.

It's a novelty. Trust me, I understand payment systems and alternate payment devices, etc. - I work in the industry. In the real world, all of this alternate payment stuff has yet to shake out even though everyone and their brother has attempted it. The only reason it is even going to begin to work at Disney is that it's a relatively closed system they are working with.

What is just as likely to happen is that people actually start watching their spending MORE because of "how easy" it is. You are talking about taking an entirely unique payment method that will actually in many cases put consumers on guard. At least a room key is something that looks like a credit card, and people are familiar with that. Sure, the first day people might ooh and ahh, simply because of the novelty factor - but they will loose any effect over time, and certainly on subsequent trips (the type of people this is designed for, the Disney Mom's Blog Brigade).

This notion that somehow people are going to increase their spending by anything measurable misses the one key - consumers (and Americans in general) are EXTREMELY suspicious of new financial devices. People are scared crapless about identity theft. Now, on these very boards I have explained to people how this device does not really open you up to any more financial privacy concerns than any other payment device, but you will never, ever convince the average person about the token system it must use, their paranoia is unmatched. Which brings me to...

And just because the KTTW option has been around - it doesn't mean everyone used the charge option. This is another option that may help encourage people to use the house charge privilege. Converting people to using the option alone is a gain vs people resisting the house charge privilege.

The people who don't already use a KTTW charge option are the same people that will opt out of the charge option in this system, and only use it for park entry/etc.

There are many valid (and not so valid) reasons not to do so - like the fact that your protection is greatly reduced by having Disney do one big charge off at the end. You are going simply on Disney's (a private company) records on what you spent, and trusting that they will take care of any fraudulent charges. The law doesn't protect you in the same ways as if you made all those individual charges on your credit card.

But most people won't think that far into it, a lot simply will worry about "what if someone copies my bracelet" or "what if I stand too close to the register behind the person in line behind me, can I accidentally get charged", etc - which are really not going to happen, but you just can't explain that to most people.

The one overriding emotion consumers have right now over alternate payment devices is fear. I mean, look at the threads here over the past year or two about it. We tend to have more educated folk here than the average Disney consumer (or site, LOL) and yet still people didn't/don't trust it. And most of them don't feel some huge burden by having to reach into a secured pocket or other place on their person to get their card to swipe.

Basically, the only demand for this product is from Disney, based on some internal "needs", that were likely presented like...

It's all about incremental bumps - When we are talking the types of dollars Disney is dealing with.. a little percentage is a big dollar amount.

And I doubt the full budget of this was ever promised to be made back in extra revenue. How do we know they didn't take a line like 'Listen, you're going to be spending 500million in the next 5 years just to keep your IT system limping along... instead.. why not spend 1 billion, and get a new platform that enables all these other things, including new revenue, new differentiators, new customer lock-ins, new customer analysis, etc, etc, etc'.

I have no doubt that's exactly what happened. That's the same type of corporate mis-think that has brought a lot of other changes to Disney Parks. I mean, this is the same company that somehow convinced itself to build DCA in..CA, and thought that was a good idea (which is why it's now turning into DHS-West, in everything but name).

The 'they are spending X billion and getting what back' analysis thrown around on these threads is way to simpleton. Much of this is just 'cost of business' and they know that. The promises and expectations on what they get from it has to be far greater than a single idea that someone pitched 'magic bands will increase guest spending by 1 billion dollars'. People need to stop acting that stupid.



Your point seems to be that, out of the subset of Disney Park guests who will ever even get a bracelet, the further subset of those that choose to give it charging privileges is somehow going to measurably increase revenue because people are so stupid they are going to spend more by using a bracelet than a card.

The entire benefit of this new system is weighed entirely on Disney going after the folks they already have captured. That's the saddest part. It's the biggest capital investment on this coast, and for consumers the only benefits are: the super-super lazy won't have to get their charge card or room key out of their pockets to spend money on superfluous crap, they won't have to have paper fastpasses anymore, and they can book some of those fast passes months in advance - something itself that is lunacy to anyone besides Disney Park Moms, because we forget that in the real world most people don't make reservations for every meal out (or even most of them) and even in places like NYC and LA where people do make reservations the notion of booking a meal - in a THEME PARK - six months in advance is sheer insanity.

The only other benefit we have heard about would be that Mickey would know your name and be able to say it. Supposedly, I haven't actually heard that this is the case. And while yeah, that's cool and all - again, Universal has been doing it since 1990 on ET.

So that's the sum of the value to us. The rest of the value is solely in Disney's court - tracking you throughout the parks to, yet again, try to find ways to further entice you buy crap, somehow hoping that guest spending will increase because people are so stupid they will forget there is real money attached to the bracelet significantly over when they swipe a card, and to reduce staff for reservations by phone or in park by having people go online to do so.

That's your billion dollars, man. It's a whole lot of nothing. And yes, their IT infrastructure was creaky - but mostly because it was let to fester (like TDO typically lets everything go until it's too late, from maintenance on down) and because they wanted to use it for things never intended. And the entire thing is only based on a subset of guests to begin with. Most importantly, IT systems should not even be on the public's radar - they are supposed to be invisible - but since it's the only real change at WDW in forever we sit here and talk about it. The most "exciting" thing going on the past few years. It's excruciating.

So yeah, Disney is getting this for a billion dollars. That's their figure, not mine. And Universal is geting Hotgwarts Express, Gringotts, just got Transformers and a new Springfield, and who the heck knows what else coming down the pike. As a consumer, I can tell you which one attracts me more...

In the end, even if you are correct and somehow people forget all sense, and immediately trust and love this new payment system (those that actually will be entitled to use it), yay! Disney has added a few small points to the bottom line of how much crap they sell (as you say, it's not going to give some crazy number like 20%, maybe a percent or two). Exciting! And...while expensive, the "easy" way out - at least for bean counters. Milking those you are already milking for more.

The true problem is, Disney relies on "focus group" crap and picks the wrong groups to focus. I have no doubt a bunch of Disney Mom's oohhhed and ahhhed over the thought of a bracelet to manage their vacation. (How fun! Does it come in different colors? By DisneyDaughter would love fushia, and my Disney Son would love cammo! Disney Husband doesn't wear bracelets, though - can you make a pin or something else, too? OOOH! Pins! Can you make a special pin at each park for bracelet holders only???)

The thought that Disney is somehow saturated to the point where this is the only way to increase revenue is absurd, and Universal's uptick has confirmed it. Even the "parents with 2.5 children between ages 5 and 13" aren't choosing to come because very little has changed and there hasn't been a true headliner attraction at Disney built since the 1990's. Disney just doesn't want to believe that the way to increase guests is to have headliner attractions that make, well, headlines in the "real world". Things that people must come visit.

This is because of the AK paradigm - AK didn't increase WDW attendance, it just spread it out. Which ignores the fact that yeah, because the public wasn't dying for it to begin with, and even today suffers identity issues among them, and there is nothing terribly singularly exciting about it to point out. Instead of realizing it was the product, not the market - here we are, with no real capital investment since, except in behind the scenes IT crap that amounts to a hill of beans in actually bringing guests to Orlando and to WDW.

And no, no stupid little bracelet is going to make anyone book a vacation, which is why this entire thing rests on going back to the well instead of digging new trenches.
 

ChrisFL

Premium Member
Look at the numbers going back to 2008. IOA's increase in attendance over the last 4 years is over 33% versus MK's increase of under 3%. That's hard to ignore even if you are getting four times the visitors. At what point does that become a concern? Maybe after Potter 2.0 boosts USF attendance a similiar or even greater amount?

Do you think that the addition of FLE is going to realize a 33% increase in attendance at MK over the next four years? Once either of the Universal Orlando parks passes up DHS in annual attendance then heads will roll at TDO. Even at current rates that may happen at the end of 2014, not considering the dive in attendance DHS may suffer during a rumored major rehab/addition.

Meanwhile TWDC could have nearly built TWO more Animal Kingdom Parks (adjusted for inflation) for what they've spent on NextGen. Or they could have built 8-10 WWoHP expansions IF they could spend money like Universal.


Yeah, MK isn't the problem, never really has been for WDW, it's the DAK and DHS problem. FLE was just a way to spread crowds out and claw back a little bit of the ride capacities the park had 20 years ago, while also saying "look, we actually do have something new, if you like several decade old movies!"
 

marni1971

Park History nut
Premium Member
They are not supposed go BUMP. EVER.

And as someone who could have broken an ankle when they did, I would like to think that this would have been fixed immediately.

Three years from now they'll still be bumping.
Remember the video I shot TEN MONTHS ago when the TTA power failed and we got hit hard from behind by another car? With enough force that a kid standing on the rearmost chair could have been thrown backwards and under the wheels?
 

marni1971

Park History nut
Premium Member
See my previous reply - it adds another seamless (or that was the theory) way of paying... which you will have with you at all times. Plus I was responding to the idea that people don't spend more than they planned - that very much is challenged when you move to a cashless system.
A lot of visitors I know still use travellers cheques, let alone any form of card or jewellery.

And perhaps one in ten stay on property. It's too expensive for a family of four from the UK to even contemplate staying at a WDW resort. But they know how to use the fast pass system and expect to, in the same way, in the future.
 

marni1971

Park History nut
Premium Member
instead.. why not spend 1 billion, and get a new platform that enables all these other things, including new revenue, new differentiators, new customer lock-ins, new customer analysis, etc, etc, etc'.
Indeed. Good point. But if the budget hasn't almost tripled and hadn't started to have a direct effect on attraction investment (as it has) it would be a slightly less bitter pill.
 

StageFrenzy

Well-Known Member
A lot of visitors I know still use travellers cheques, let alone any form of card or jewellery.

And perhaps one in ten stay on property. It's too expensive for a family of four from the UK to even contemplate staying at a WDW resort. But they know how to use the fast pass system and expect to, in the same way, in the future.

In this day and age I don't understand why people use travelers checks. Sooooo annoying on both ends, when I worked at the grocery store you had to give people the 5th degree.
 
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