Ok, so I got a response to my complaint. Here it is:
Dear Alissa,
Thank you for taking a moment to share your thoughts with us. When we
receive comments such as yours, they are shared with various members of
our organization. We appreciate your observations and will share them
at the appropriate levels.
If you have questions or need further assistance, feel free to contact
us.
Sincerely,
Howard Snyder
WDW Online Communications
PLEASE NOTE: All information is subject to change without notice and
should be confirmed just prior to your visit.
Original Message Follows:
------------------------
Hello, I rode its a small world last week and I could not believe what I
saw. As we went under the last bridge before we got off the boat, the
bridge had caked on black dirt with spider webs hanging down being
pulled down from the dirt. It was hanging so low that it almost hit
someone's head. The bridge was filthy with dirty cob webs and it was
completely gross. I could not believe how low Disney has dropped in show
quality. I mean how hard is it to get a cleaning person with a swiffer
to wipe away the dirt, dust, grime and webs?? I cant believe Disney has
let their standards fall so low. There is also cob webs all over the
lights in the queue. I'm very disappointed to see Its a small world this
filthy! I was disgusted. I have photo's to show you how dirty it is.
Please tell me where I can mail you the photo's so I can give them to
someone who cares. Because it's obvious that no one seems to care. Thank
you- Alissa
Reservation number:
alissa williams