No, that wasn't the standard initial response they send to everyone, I already received that one when I first sent in the complaint. This IS the follow up! By the way this is the initial response that I got that you are talking about:
Greetings from the Walt Disney World® Resort!
Thank you for writing to us. We sincerely appreciate your loyalty to Disney and value the time you took to share your thoughts.
Please be assured you that your message has been received and we have begun the process of researching your needs. Please understand that, depending on the nature of your request and the amount of research required to provide you with the most accurate and timely information, our response time may vary. Should we need to enlist the help of other Disney experts to provide you the best answer you may find that your response comes from that resource rather than this e-mail address.
If you are visiting the Walt Disney World® Resort within the next two weeks and need immediate assistance, please call us at 407 W-DISNEY (407-934-7639) between 7:00am and 11:00pm E.S.T. daily.
Again, thank you for your message and thank you in advance for your patience. We look forward to assisting you soon.
Walt Disney World® Resort Online Communications and Support Team.