Rude guests (rant sorry)

[Phil12]

When I go to work I can't tell if I am at a theme park or a zoo.

Get a transfer from AK to DHS and that confusion will fade.

 

[EngineJoe]

I know I'm a new member, but I have actually been visiting this site for almost 10 years now, just never signed up.

That being said, I am a CM. I just need to rant about the "quality" of the guests and the "quality" of the magical experience you want when you visit Disney.

Most people on these forums do not fall into the rude guests category (thankfully) but I'm sure many of you have seen them when you visit.

Lately, the guests are horrible. Not in the stupid way, they are always stupid, it's expected. We get a laugh out of the dumb things they say anyway. But more recently, RUDE. Pushing and shoving rude, not washing your kids rude, being unreasonably demanding rude, tearing things apart rude, yelling at CMs rude. These people should be ashamed of themselves. When I go to work I can't tell if I am at a theme park or a zoo. And then, these are the same people who complain about the guest service they are getting at Disney. Well guess what? When you are rude to CMs, they WILL NOT go above and beyond for you. You're lucky if I even answer your question correctly. You need to be nice. We are not your slaves. Don't let your kids run wild. Don't push and cut in front of people. Don't pout and stomp your foot when you don't get your way. This is ridiculous and I fear for the future of society.

I know I'm going to get those comments of "well if you don't like it just quit!" But it's so much more than that. People should be able to act like civilized adults. It's really not that hard. I can't believe that Disney lets people be rude as hell and security and managers just stand there. It is crazy and you are only going to get a worse and worse guest service experience if you continue to act like rabid animals.

That is all.

Sounds like Brazilian Tour Groups.

 

[FutureCEO]

I know I'm a new member, but I have actually been visiting this site for almost 10 years now, just never signed up.

That being said, I am a CM. I just need to rant about the "quality" of the guests and the "quality" of the magical experience you want when you visit Disney.

Most people on these forums do not fall into the rude guests category (thankfully) but I'm sure many of you have seen them when you visit.

Lately, the guests are horrible. Not in the stupid way, they are always stupid, it's expected. We get a laugh out of the dumb things they say anyway. But more recently, RUDE. Pushing and shoving rude, not washing your kids rude, being unreasonably demanding rude, tearing things apart rude, yelling at CMs rude. These people should be ashamed of themselves. When I go to work I can't tell if I am at a theme park or a zoo. And then, these are the same people who complain about the guest service they are getting at Disney. Well guess what? When you are rude to CMs, they WILL NOT go above and beyond for you. You're lucky if I even answer your question correctly. You need to be nice. We are not your slaves. Don't let your kids run wild. Don't push and cut in front of people. Don't pout and stomp your foot when you don't get your way. This is ridiculous and I fear for the future of society.

I know I'm going to get those comments of "well if you don't like it just quit!" But it's so much more than that. People should be able to act like civilized adults. It's really not that hard. I can't believe that Disney lets people be rude as hell and security and managers just stand there. It is crazy and you are only going to get a worse and worse guest service experience if you continue to act like rabid animals.

That is all.

I worked in food service so I feel your pain. Not as many customers as you though.

PS - Rude/Entitled behavior is not just a Disney thing.

 

[graphite1326]

Was this rude? You tell me. I was walking down Main street. The night parade was going on so I had to walk on the sidewalk. I was actually leaving the park after a long day. However, two rather large people were walking side by side in front of me and extremely slow taking up the entire walkway and no one could pass. At one point they parted enough for me to squeeze thru. I did and didn't think I bumped either of them and if i did it was very slight. I am now walking ahead of them and can hear them talking how rude some people can be and loud enough for me to hear. I kept going and soon made some distance between them and me. I looked back once to see them with a crowd behind them. I wanted to turn around and tell them that I thought they were rude because they wouldn't let people by but just kept going.

 

[UncleMike101]

Was this rude? You tell me. I was walking down Main street. The night parade was going on so I had to walk on the sidewalk. I was actually leaving the park after a long day. However, two rather large people were walking side by side in front of me and extremely slow taking up the entire walkway and no one could pass. At one point they parted enough for me to squeeze thru. I did and didn't think I bumped either of them and if i did it was very slight. I am now walking ahead of them and can hear them talking how rude some people can be and loud enough for me to hear. I kept going and soon made some distance between them and me. I looked back once to see them with a crowd behind them. I wanted to turn around and tell them that I thought they were rude because they wouldn't let people by but just kept going.

Yes they were...
Rudeness has no racial, age, ethnic, locational, religious, weight, or national barrier.
I've dealt with rude people of all ages, backgrounds, and types.
In most cases their parents should be slapped unconscious for bringing up such cretins.
To this day if one of my grown children, or their children, don't use the "Please and Thank you" phrases when necessary they get THE TALKING TO.
I cannot abide rude people!

 

[bferrara16]

Funny little anecdote that seems to fit here...
When I was entering MK yesterday someone was so unaware of personal space and close behind me that they literally put their fingerprint down after I scanned my band. I was amazed. It wasn't like I was hesitating either.
Even better- they had to cut off my wife, who was directly behind me and had a stroller, in order to do it.
So that's my favorite rude guest- the unaware of other people's personal space in line people.

 

[UncleMike101]

Funny little anecdote that seems to fit here...
When I was entering MK yesterday someone was so unaware of personal space and close behind me that they literally put their fingerprint down after I scanned my band. I was amazed. It wasn't like I was hesitating either.
Even better- they had to cut off my wife, who was directly behind me and had a stroller, in order to do it.
So that's my favorite rude guest- the unaware of other people's personal space in line people.

Yup.
Makes you wonder how people like that have survived as long as they have.
Apparently Darwin's Theory needs some fine tuning.

 

[Shaden]

I know I'm a new member, but I have actually been visiting this site for almost 10 years now, just never signed up.

That being said, I am a CM. I just need to rant about the "quality" of the guests and the "quality" of the magical experience you want when you visit Disney.

Most people on these forums do not fall into the rude guests category (thankfully) but I'm sure many of you have seen them when you visit.

Lately, the guests are horrible. Not in the stupid way, they are always stupid, it's expected. We get a laugh out of the dumb things they say anyway. But more recently, RUDE. Pushing and shoving rude, not washing your kids rude, being unreasonably demanding rude, tearing things apart rude, yelling at CMs rude. These people should be ashamed of themselves. When I go to work I can't tell if I am at a theme park or a zoo. And then, these are the same people who complain about the guest service they are getting at Disney. Well guess what? When you are rude to CMs, they WILL NOT go above and beyond for you. You're lucky if I even answer your question correctly. You need to be nice. We are not your slaves. Don't let your kids run wild. Don't push and cut in front of people. Don't pout and stomp your foot when you don't get your way. This is ridiculous and I fear for the future of society.

I know I'm going to get those comments of "well if you don't like it just quit!" But it's so much more than that. People should be able to act like civilized adults. It's really not that hard. I can't believe that Disney lets people be rude as hell and security and managers just stand there. It is crazy and you are only going to get a worse and worse guest service experience if you continue to act like rabid animals.

That is all.

Sorry for your experience. I agree people never need to be rude, even when I am complaining about something I am never rude to the service person I am speaking with, its almost never their personal fault.

But maybe its more of a two way street. Lots of people have complained about the CM's customer service getting worse (they get less training than the used to, there have been staff cuts, etc) and generally that with prices increasing, and many cutbacks, all while crowds feel bigger and bigger, people just aren't having as "magical" of a time they once were. This might in turn cause them to be ruder, and less pleasant, especially if they are paying thousands of dollars for a trip and it just isn't living up to the Disney hype. It doesn't excuse their behavior of course, but it might really not all be on the guests either.

 

[PhotoDave219]

You can only be so magical for less than $10/hr....

 

[ScarletBegonias]

It's definitely not just a Disney thing.

I worked at a grocery store as my first job and witnessed some of the worst behavior I've ever seen out of full grown adults. After that I worked in a call center for Citi and found that when people don't have to look at you, they are even MORE abrasive. Awful.

and yes, my biggest pet peeve is when people spread their entire family out walking side by side blocking anyone who wants to walk faster than them. Come on, really?

 

[MississippiBelle]

Yes they were...
Rudeness has no racial, age, ethnic, locational, religious, weight, or national barrier.
I've dealt with rude people of all ages, backgrounds, and types.
In most cases their parents should be slapped unconscious for bringing up such cretins.
To this day if one of my grown children, or their children, don't use the "Please and Thank you" phrases when necessary they get THE TALKING TO.
I cannot abide rude people!

Get em @UncleMike101 !!!

I've had several encounters with people who seem to believe that they have the "right of way" when walking in Disney World (or anywhere for that matter). By that I mean, if they are walking in a straight line the will mow down anyone who gets in their way rather than just walking around them. I remember one specific case where we were stopped to the side of the main thoroughfare in Frontierland (across from the shooting arcade) and a woman walked straight into me, shoulder checked me hard enough to make me have to take a step back to steady myself, AND THE GLARED AT ME AND HUFFED LIKE IT WAS MY FAULT. We made sure we weren't standing in the flow of traffic either, so there was no excuse besides pure laziness on her part. I was younger (13-14) and she's lucky my mother didn't notice... woe be unto her if she did. I've since developed her "mama bear" tendencies, so if someone does that again.... just hide and watch

 

[jloucks]

A huge part of the problem is the traffic jam mentality that guests are subjected to.

Too many people, too many lines, too much competition, too much heat... A preventable, and predictable, recipe for rudeness.

I am generally a congenial fellow, but after few hours in a traffic jam, or people jam, I start to devolve. Not to the point that I randomly lash out or strike first blows, but boy-howdy I stop turning the other cheek.

 

[YozhikRoth]

There's always going to be bad apples in the bunch, that's part of life. At WDW, it's nowhere as bad as say Six Flags, but it's disconcerting when it happens. A few aggravations on my last trip, in Feb:

• Parents letting their kids run wild on the bus back to the hotel
• Large groups stopping dead in a crowd to take selfies
• People trying to sneak through the FP lines
• People who walk into pictures, then refuse to leave when politely asked
• Buffet grazers (sampling at the buffet, rather than taking the food back to the table)
• Parents barreling through traffic with a stroller

The only one that was really prevalent was the FP issue. On several occasions, one person would scan his magic band in vain, complain to the CM that something was wrong, while his group would plow through the line. Often they were caught at the second FP scanner, but they had already clogged the line.

I know I'm a new member, but I have actually been visiting this site for almost 10 years now, just never signed up.

That being said, I am a CM. I just need to rant about the "quality" of the guests and the "quality" of the magical experience you want when you visit Disney.

Most people on these forums do not fall into the rude guests category (thankfully) but I'm sure many of you have seen them when you visit.

Lately, the guests are horrible. Not in the stupid way, they are always stupid, it's expected. We get a laugh out of the dumb things they say anyway. But more recently, RUDE. Pushing and shoving rude, not washing your kids rude, being unreasonably demanding rude, tearing things apart rude, yelling at CMs rude. These people should be ashamed of themselves. When I go to work I can't tell if I am at a theme park or a zoo. And then, these are the same people who complain about the guest service they are getting at Disney. Well guess what? When you are rude to CMs, they WILL NOT go above and beyond for you. You're lucky if I even answer your question correctly. You need to be nice. We are not your slaves. Don't let your kids run wild. Don't push and cut in front of people. Don't pout and stomp your foot when you don't get your way. This is ridiculous and I fear for the future of society.

I know I'm going to get those comments of "well if you don't like it just quit!" But it's so much more than that. People should be able to act like civilized adults. It's really not that hard. I can't believe that Disney lets people be rude as hell and security and managers just stand there. It is crazy and you are only going to get a worse and worse guest service experience if you continue to act like rabid animals.

That is all.

 

[LaughingGravy]

Yes, its the "we're getting over" mentality. Beating the system.
I can't stand it.
You don't belong with a group of people a mile up the cue simply because you're on vacation with them.
I've never stopped anyone, because I'm a father with little kids in tow, and I don't want to start anything - least of all in front of my kids.
My sons are 14 this year and are quite large.
I don't know, depending on the situation I may not let someone pass who tries to pull this stunt.

We were at California Adventure in the line for California Screamin' (their really great coaster), just us, no kids, thanks to a business trip nearby.
Line cutting out the wazoo with castmembers doing nothing. I had finally had it. I said to DW that the next group that cut..."my family is up there",etc. that was really obviously fake, they weren't getting through .
I challenged them with a whole bunch of other people watching. It was starting to get loud.
They simply stood on the bars and jumped multiple the rows/switchbacks instead of walking through as I physically wouldn't let them pass. Nobody stopped them.

My solution: my wallet. Other places have had money toward them in recent years instead of Disney Parks. We went recently(Last April) with the marching band as once in a lifetime thing with both kids in the band marching down Main St USA, but the "superfluous" ( as much as that is possible) trip to WDW has been gone for a while until we hear the situations have gotten better.
The whole Fastpass+ thing requires too much planning in advance and there are great places to see in this country that are real and where the "me first" mentality that seems to exist in theme parks only is not there.

I am still a fan, and still have hopes.

 

[Gabe1]

@sjane104

My son in 2007-8 was in the College Program. He did not have to deal with the public in his role ever however sometimes he'd pick up a parade extra duty-overtime for some additional spending money here and there.

He was having issues with a family that kept standing on a wall outside Peco to view a parade better. Everytime he'd turn around they'd just climb back up. He asked his supervisor for some guidance and received it. He went back to tell them to climb down and to stay down this time and was told to go away 'cause they were not going to stay off the wall. My son calming explained to him this was the last time he was going to ask and the next person that would be telling him to get off the wall was Security and security will not stop there, they will personally be escorting you off the property and there would not be a refund. The security guard waved to the family. The family stayed off the wall.

I wish more of management supported their CMs better rather than feeding them to the wolves.

 

[draybook]

I find this post to be highly unlikely. I'm not saying this stuff doesn't happen, but I can say I've hardly noticed people behaving in the manners listed here.

 

[draybook]

Which ones, specifically? Because mine was about line cutters at six flags... If that's not true, then I don't know what is.

The ones listed by the OP.

 

[EvilQueen-T]

We've seen people being pretty awful over a lot of different reasons. I think people go in with not just their own normal b.s. but often have really unrealistic expectations often like they're the only one's that vacation "really" counts for. I'm always amazed when people argue with cm's about their fast passes example, they'll have a 8p-9p fp and are trying to use it and upset they can't at 2pm. It's not a difficult concept and it's not like the disney website isn't offered in like 100 different languages to get the information. And don't even get me started on parade hub people. The pushing and rude behavior there makes me remember why I retired from working in pain management...(shudder...we avoid that area like the plague). And fast pass means quicker than standby not instantly placed on ride.

 

[lavitz]

Just like with any service orientated job, dealing with idiots is the main problem. Add into the mix people that are melting, spent thousands to be there, and know management won't generally stop them from acting like children and you have a recipe for disaster. I'm sure the vast majority of people are great, but those few idiots really make it hard on CMs who just want to go their best.

 

[Tavernacle12]

The worst I've seen recently was a woman yelling at seemingly nothing midway through the walking path between MK and Contemporary. As I got closer I realized she was yelling at her child to hurry up, and her child was over by the bushes right next to MK's perimeter fence relieving herself on the grass. The fact there were actual bathrooms maybe five minutes away in either direction made it worse.