RSoxNo1
Well-Known Member
Historically the biggest mistakes a successful company makes is not retaining their existing customer base. If Disney is going to fail it's because they've done too much damage to their existing customer base.The thing is Disney already has you. They don't need to cater to you. They want to expand Epcot's appeal whether you like it or not because they know you'll still come to the park either way. This is just how it is.