Possible Changes coming to the Guest Assistance Cards (GAC)

[JimboJones123]

I don't think this blog post has been linked to yet:

http://www.disunplugged.com/2013/01/16/guest-assistance-cards-vs-fastpass-let-the-battle-begin/

33% of the Fastpass line was GAC! Crazy. Sad, but crazy.

 

[natatomic]

For those who do not think the abuse is quite as bad as it is being made out to be. Let me just say that a big name attraction at the Magic Kingdom kept count of how many GAC guests were admitted into their attraction's Fastpass queue over a period of a week. Let's say the estimated amount of guests that this specific attractions aim to achieve in an hour of operation (taking into consideration some aspects of general operation is around 1800 guests. In an average hour, around 350 guests were admitted using a GAC card. That means that approximately 20% of the guests served in that hour were admitted using a GAC which admitted them through the Fastpass line where they had minimal to no wait. It is up to you to form an opinion on whether that amount is reasonable or not or if also tells if the system is being abused or if WDW just attracts many guests that face a variety of disabilities or special needs.

They have been tracking them at another E-ticket attraction at another park as well. The capacity is around 2000, and they have had more than a few hours with 400, 500, yes even 600 (the last one happened a couple of times over New Year's). That's 20-30% of the people who rode. And it's not entirely due to there being too many GACs - it's that the same families use them over and over again. Those multiple rides add up significantly. Maybe 1% of the guests have a GAC, but they can account for over a quarter of the ridership? Something needs to change there. And yes, there are some people who truly need accommodations - they use the GAC maybe once or twice just so they can experience the attraction the same as everyone else, but even their shortened wait time is being unfairly increased by those abusing the very generous system.

As for how CMs can tell who "needs" it and who doesn't - it's all in the attitude. Shoving the GAC in their face, loudly calling it a "magic ticket," bragging about the number of times they've ridden the ride despite the triple-digit wait in the stand-by line thanks to their "special fastpass"...typically signs of someone with a feeling of entitlement than someone with a disability. I find that those who need it are usually more grateful, humble, and considerate with its use.

 

[rct247]

They have been tracking them at another E-ticket attraction at another park as well. The capacity is around 2000, and they have had more than a few hours with 400, 500, yes even 600 (the last one happened a couple of times over New Year's). That's 20-30% of the people who rode. And it's not entirely due to there being too many GACs - it's that the same families use them over and over again. Those multiple rides add up significantly. Maybe 1% of the guests have a GAC, but they can account for over a quarter of the ridership? Something needs to change there. And yes, there are some people who truly need accommodations - they use the GAC maybe once or twice just so they can experience the attraction the same as everyone else, but even their shortened wait time is being unfairly increased by those abusing the very generous system.

As for how CMs can tell who "needs" it and who doesn't - it's all in the attitude. Shoving the GAC in their face, loudly calling it a "magic ticket," bragging about the number of times they've ridden the ride despite the triple-digit wait in the stand-by line thanks to their "special fastpass"...typically signs of someone with a feeling of entitlement than someone with a disability. I find that those who need it are usually more grateful, humble, and considerate with its use.

^Exactly. I too also heard GAC counts reaching that high too, but those were the extremes. I also can attest to the ECV/electric scooter conversations above too except when I tell them they can't bring in the scooter but they can borrow one of our wheelchairs they are quick to say they can't stand that long to which I point out again that they will be sitting down not standing. They usually walk off in disgust.

 

[JimboJones123]

They have been tracking them at another E-ticket attraction at another park as well. The capacity is around 2000, and they have had more than a few hours with 400, 500, yes even 600 (the last one happened a couple of times over New Year's). That's 20-30% of the people who rode. And it's not entirely due to there being too many GACs - it's that the same families use them over and over again. Those multiple rides add up significantly. Maybe 1% of the guests have a GAC, but they can account for over a quarter of the ridership? Something needs to change there. And yes, there are some people who truly need accommodations - they use the GAC maybe once or twice just so they can experience the attraction the same as everyone else, but even their shortened wait time is being unfairly increased by those abusing the very generous system.

As for how CMs can tell who "needs" it and who doesn't - it's all in the attitude. Shoving the GAC in their face, loudly calling it a "magic ticket," bragging about the number of times they've ridden the ride despite the triple-digit wait in the stand-by line thanks to their "special fastpass"...typically signs of someone with a feeling of entitlement than someone with a disability. I find that those who need it are usually more grateful, humble, and considerate with its use.

Most parks have just one line exception per attraction with their version of the GAC. Most are also a time exception where a guest comes back in line after a specific time.

This could be reworked into the wristbands as a one time exception per ride easily. Keeps folks from taking 3-5 trips on the same attraction.

 

[Todd H]

I do have an honest question for GAC users. Do you face issues when it comes to receiving similar assistance at restaurants, gift shops, transportation, meet and greets, or other areas where lines and crowds form? Do you feel that there should be ways to accommodate you at these locations, is it even needed, or do you think its a fair balance? I do ask this with all good intentions so I hope no one feels like they are under attack. I very curious to hear how families live through the rest of their vacation at a busy theme park resort.

Restaurants can be a problem. Just recently my autistic son had a meltdown at a local restaurant he'd been in numerous times without issue. This time apparently the noise was too much for him and we had to leave. The judgmental looks from others who think he just needs a spanking is always fun. The funny part is we could have stayed and just dealt with it the best we could but we feel like it wouldn't be fair to others in the restaurant so we left. Needless to say we don't get to eat out much as a family.

Gift shops we avoid unless they are relatively empty and we can get in or out. Even then there are still sometimes issues with my son knocking things over because his physical coordination isn't as good as it could be.

Transportation on the bus system at WDW is always an adventure. Sometimes if the lines are too long we let everyone else get on and wait for another bus that may be less crowded. That often means we miss time at the parks because we're waiting for transportation. In a few weeks we're going to just drive to the parks in our vehicle and see if it helps.

We don't do meet and greets ever since they don't accept a GAC and there's just no way my son could wait in a line that long without a meltdown. It's a shame too because I'm sure he'd absolutely love to meet his two favorite characters Mickey and Winnie the Pooh. I finally managed to get reservations for character dining this year. Hopefully it will turn out well.

So basically we miss out on a lot of things everyone else gets to enjoy at the parks. We don't do many vacations together except for WDW every year or two because my son LOVES WDW. The way he comes out of his shell when we arrive is a sight to see. Even if he only gets to ride Pooh a few times it's worth all the trouble we go through just to see him laugh and have a good time.

So there you go. That's a typical day at WDW for our family. Even with a GAC we get to do a tiny fraction of what a regular guest gets to do. Most of our time is spent trying to make sure our son doesn't have a meltdown that impedes other people's enjoyment of the parks. We could just keep him at home like was mentioned by someone earlier in the thread I suppose. Perhaps it would be better for everyone else if we did. I already feel guilty enough using a GAC the three or four times we do while on vacation. Threads like this make me feel like we should just stop going permanently so as to not bother anyone else.

 

[RSoxNo1]

They have been tracking them at another E-ticket attraction at another park as well. The capacity is around 2000, and they have had more than a few hours with 400, 500, yes even 600 (the last one happened a couple of times over New Year's). That's 20-30% of the people who rode. And it's not entirely due to there being too many GACs - it's that the same families use them over and over again. Those multiple rides add up significantly. Maybe 1% of the guests have a GAC, but they can account for over a quarter of the ridership? Something needs to change there. And yes, there are some people who truly need accommodations - they use the GAC maybe once or twice just so they can experience the attraction the same as everyone else, but even their shortened wait time is being unfairly increased by those abusing the very generous system.

As for how CMs can tell who "needs" it and who doesn't - it's all in the attitude. Shoving the GAC in their face, loudly calling it a "magic ticket," bragging about the number of times they've ridden the ride despite the triple-digit wait in the stand-by line thanks to their "special fastpass"...typically signs of someone with a feeling of entitlement than someone with a disability. I find that those who need it are usually more grateful, humble, and considerate with its use.

I really think multiple rides are a huge issue. However again, I want to point to my own family this trip and some issues that weren't really GAC related and how we handled them.

My 6 year old nephew is perfectly healthy and does not need a GAC. He has gone on several rides with my autistic brother (GAC) and my father who just had heart surgery (GAC). We used my brother's GAC to go on Thunder Mountain and when he was about to board the ride, he told my brother-in-law that he had to go to the bathroom. So, my brother-in-law and nephew left the ride and went to the bathroom. I asked a cast member for a Rider Swap pass, as did he (I didn't know he asked for one). I threw away the one I got, and the two of them used the Rider Swap pass, got back in the Fastpass line and rode Big Thunder Mountain.

Later that night, the exact same thing happened on Journey of the Little Mermaid, except this time the entire family is in line, and my father is the one that drew the short straw (to take my nephew to the bathroom). At unload, I asked if they had a Rider Swap pass and because Mermaid is family friendly/accessible to everyone they didn't. So the entire family used the two GACs and got back in line. It ended up that the ride went down while we were attempting to go on again, but it's just one of many concerns that can crop up. For me, that type of thing shouldn't be an option but when you have a child being a child they shouldn't really be penalized either (although we didn't exactly feel remorse when he was pouting because he didn't get on the ride). I think these type of things are certainly going to become a problem when Fastpass+ comes around. Everyone has voiced this opinion, but just from touring the parks with my family there is no possible way for them to plan 2 attractions in advance, let alone 180 days in advance and that's with GAC access. Even if we were willing to pay for the "convenience" it would still be awful.

 

[heatherkatheleen]

Reading this has made me sort of sad that some people who do not face disabilities (regardless of whether it's mental or physical) could be so selfish.
I think people who don't have to deal with physical and mental handicaps often forget that for those with a disability, a trip to Walt Disney World isn't the only time they face challenges. For someone affected by a disability, every single day challenges are faced. The trip to WDW is a getaway, a time to momentarily forget the worries and daily challenges they may face, a time to experience pure happiness (just as anyone deserves to feel in WDW.) Also, a trip the scale of one to WDW is a huge undertaking for the parent (or other relative) who plans it... They have to think of details that one who is completely healthy might never consider, and to face the abuse of & lack of aid (at times) of the GAC card must be totally disheartening.
A trip to WDW should be special, completely immersive, and magical regardless of whether you face the challenges of a disability or not-- those insensitive to this need to seriously reconsider what they say before they post it, and put themselves in the shoes of others before they complain about being 'inconvenienced' to make someone with a handicap feel included and equal. It is just ridiculous to think people today consider equality for those with disabilities to be an inconvenience.

 

[bfox1183]

I find it truly disgusting that people go through and abuse something set up for people with disabilities. There is just no reason for it. I feel sorry for the cast members that have to deal with these (expletive) people.

That being said, I am wondering where some people on this board have managed to have such amazing medical diagnostic powers to just see someone and say since they are walking that they have nothing wrong. Yes, admit-ably some of these people might not have anything wrong but that still does not justify accusing anyone without knowing their backgrounds. This is a big reason the ADA provisioning is set up the way it is: makes it illegal to even question a disability.

I have gotten use of a GAC, and I have seen its benefits and advantages. This is not because my father and mother are some of these people that ride around on scooters and can get up and walk around. The only thing is that they are both are prescribed them, and both are overdoing it on themselves if they walk anywhere near a half mile a day(let alone the average 7 to 12 miles a day at a Disney park), and both have disabled placards for their cars. When I went with them, it was to help them as they went around the parks(and payed for it by having my feet run over a few times) which I went through with them as they went through. I should also add we only go through each attraction once.

 

[heatherkatheleen]

That being said, I am wondering where some people on this board have managed to have such amazing medical diagnostic powers to just see someone and say since they are walking that they have nothing wrong. Yes, admit-ably some of these people might not have anything wrong but that still does not justify accusing anyone without knowing their backgrounds.

Thank you.

 

[Tom Morrow]

Oh for the love of Walt...

nobody anywhere is saying ANYTHING like "oh that family right there doesn't look disabled, so they are definitely scamming!" But when 500 of these cards are written out PER DAY, PER PARK, then yes, a vast amount of these people are not actually disabled!

You guys think, from your one visit a year or less that you know so much about this, but maybe you should listen to the people who deal with it on a daily basis who keep re-affirming that the cards are massively scammed. If you guys could just do that... then you know, maybe we could continue to have an actual discussion on a legitimate problem that IS having a negative impact on EVERYONE'S time in the parks, including those who are legitimately disabled.

 

[M.rudolf]

Restaurants can be a problem. Just recently my autistic son had a meltdown at a local restaurant he'd been in numerous times without issue. This time apparently the noise was too much for him and we had to leave. The judgmental looks from others who think he just needs a spanking is always fun. The funny part is we could have stayed and just dealt with it the best we could but we feel like it wouldn't be fair to others in the restaurant so we left. Needless to say we don't get to eat out much as a family.

Gift shops we avoid unless they are relatively empty and we can get in or out. Even then there are still sometimes issues with my son knocking things over because his physical coordination isn't as good as it could be.

Transportation on the bus system at WDW is always an adventure. Sometimes if the lines are too long we let everyone else get on and wait for another bus that may be less crowded. That often means we miss time at the parks because we're waiting for transportation. In a few weeks we're going to just drive to the parks in our vehicle and see if it helps.

We don't do meet and greets ever since they don't accept a GAC and there's just no way my son could wait in a line that long without a meltdown. It's a shame too because I'm sure he'd absolutely love to meet his two favorite characters Mickey and Winnie the Pooh. I finally managed to get reservations for character dining this year. Hopefully it will turn out well.

So basically we miss out on a lot of things everyone else gets to enjoy at the parks. We don't do many vacations together except for WDW every year or two because my son LOVES WDW. The way he comes out of his shell when we arrive is a sight to see. Even if he only gets to ride Pooh a few times it's worth all the trouble we go through just to see him laugh and have a good time.

So there you go. That's a typical day at WDW for our family. Even with a GAC we get to do a tiny fraction of what a regular guest gets to do. Most of our time is spent trying to make sure our son doesn't have a meltdown that impedes other people's enjoyment of the parks. We could just keep him at home like was mentioned by someone earlier in the thread I suppose. Perhaps it would be better for everyone else if we did. I already feel guilty enough using a GAC the three or four times we do while on vacation. Threads like this make me feel like we should just stop going permanently so as to not bother anyone else.

Please don't let anyone here influence your decision to go to disney. It's no one else's business you do what's right for your family.

 

[M.rudolf]

Oh for the love of Walt...

nobody anywhere is saying ANYTHING like "oh that family right there doesn't look disabled, so they are definitely scamming!" But when 500 of these cards are written out PER DAY, PER PARK, then yes, a vast amount of these people are not actually disabled!

You guys think, from your one visit a year or less that you know so much about this, but maybe you should listen to the people who deal with it on a daily basis who keep re-affirming that the cards are massively scammed. If you guys could just do that... then you know, maybe we could continue to have an actual discussion on a legitimate problem that IS having a negative impact on EVERYONE'S time in the parks, including those who are legitimately disabled.

Who cares, if it works for the majority of the disabled then it works, I'm honestly too busy having fun on my vacation to worry about it. We can't control all the variables. If they change the system I promise people will figure out how to con it. Simple human nature, some folks don't have scruples. I don't see the effect that a lot of people are complaining about, so the fast pass line is 3/4 minutes longer. Not that big of deal. There are people that truly need the pass and there are people that con the system, it's not anything new, but if one person gets to experience something great who am I to judge

 

[bfox1183]

I may not know the full details on the whole problem from this, but I have worked for a few live entertainment companies and I do know how ADA provisioning works. Most of the Disney attractions were built and had their Q lines built before any of this was needed so they went about accommodating them in the best way possible. The GAC program was set up to further help people with disabilities to gain access to spots.

The problem with people with out disabilities getting GACs is there is no way for Disney to control who gets them without violating the ADA provisions as they stand. The ADA laws are not the best to deal with in terms of violations, and I know every place out there tries to keep to them as best they can, but they are fairly strict in how they are laid out.

 

[DonaldDoleWhip]

Oh for the love of Walt...

nobody anywhere is saying ANYTHING like "oh that family right there doesn't look disabled, so they are definitely scamming!" But when 500 of these cards are written out PER DAY, PER PARK, then yes, a vast amount of these people are not actually disabled!

You guys think, from your one visit a year or less that you know so much about this, but maybe you should listen to the people who deal with it on a daily basis who keep re-affirming that the cards are massively scammed. If you guys could just do that... then you know, maybe we could continue to have an actual discussion on a legitimate problem that IS having a negative impact on EVERYONE'S time in the parks, including those who are legitimately disabled.

Most people aren't denying that the GAC cards are massively scammed. However, when someone comes along and posts a picture of an overweight person in an ECV (or simply some vitriolic commentary), and then that post goes on to receive 5-10 'likes', it conveys a strong sense of the hostility that many disabled people actually face in the parks. These two conversations can't be kept separate, because inevitably someone will cast judgment where they shouldn't, which results in a backlash from the people who feel offended and vilified by the judgmental posters here. Sadly, it's not limited to the boards - these disabled people often receive nasty stares (and the occasional verbal berating) on the basis of their appearance, which means many of you are taking out your bitterness and hostility on the wrong people (and ruining what should be a joyous occasion for them).

Please try to learn about compassion (and stop posting like you're yelling at everyone - the caps don't help you make your point). Until then, God forbid you ever have the same experience I recently had at MK (let's just say rope drop is 100 times scarier when you're traveling with a 60-year-old who has rheumatoid arthritis). No, we didn't get a GAC. No, we didn't last in the park for 4 hours. No, we didn't board a bus before anyone else (we specifically chose to stay at Contemporary so we could use the walkway/monorail to get to MK). And no, it's not an experience that I would wish on anyone else. Some of you need to get your priorities straight - be happy that you're healthy and able to walk and stand in lines. I certainly am (and I'll let Disney handle the GAC situation however they choose. I never let it bother me, and I don't believe it's my place to declare what is or isn't fair).

 

[MarkTwain]

As for how CMs can tell who "needs" it and who doesn't - it's all in the attitude. Shoving the GAC in their face, loudly calling it a "magic ticket," bragging about the number of times they've ridden the ride despite the triple-digit wait in the stand-by line thanks to their "special fastpass"...typically signs of someone with a feeling of entitlement than someone with a disability. I find that those who need it are usually more grateful, humble, and considerate with its use.

This. You get to be able to tell which guests really need it before too long, and has nothing to do with what they "look" like. Guests that need it come seeking accommodation, and you sense that. It's not something they want to do, but rather something they need. They are often grateful when you explain the nature of the attraction or make offers for other accommodations. Guests that abuse it have an attitude of entitlement and tend to get annoyed when you look too closely at the card, or act like you're wasting their time when you ask any questions ("will you be able to step into the ride vehicle?") or make other suggestions. Unfortunately as Cast Members, we're not allowed to act on our judgment...

 

[DonaldDoleWhip]

This. You get to be able to tell which guests really need it before too long, and has nothing to do with what they "look" like. Guests that need it come seeking accommodation, and you sense that. It's not something they want to do, but rather something they need. They are often grateful when you explain the nature of the attraction or make offers for other accommodations. Guests that abuse it have an attitude of entitlement and tend to get annoyed when you look too closely at the card, or act like you're wasting their time when you ask any questions ("will you be able to step into the ride vehicle?") or make other suggestions. Unfortunately as Cast Members, we're not allowed to act on our judgment...

I completely understand what you're saying - cast members probably have a great gauge on who's faking and who isn't (even if they can't act on it).

That said, why do so many guests think they have a right to judge? I travel with someone who does need an ECV to enter the parks. In fact, on most trips she skips the parks entirely (and doesn't rent an ECV) because she's so worried about the humiliation and rudeness she'll face from guests (she painfully attempts to use a walker whenever possible, with the hopes of maintaining some level of mobility). Whenever she does enter the parks, though, she uses an ECV. You wouldn't know of her condition based on her appearance (partly because she dyes her hair and refuses to become gray). Cast members are generally understanding and helpful. For example, at Enchanted Tales with Belle, we were told that she would have to transfer into a wheelchair. With a cast member assisting her, she was slowly able to transfer into a wheelchair (and with the time it took to transfer, dozens of guests passed us in line, setting us back even further). However, it was worth it for her to see the show, and we really appreciated how CMs respected and helped accommodate her walking issues. Guests, on the other hand, weren't as forgiving. They got visibly impatient when I cautiously maneuvered the wheelchair around the winding queue at Enchanted Tales with Belle, and many guests stared as if she had no right to be in a wheelchair. People would try to cut in line if I wasn't pushing the wheelchair fast enough (I didn't push the wheelchair fast so I wouldn't knock guests in front of me - I was trying to be considerate), and overall guests were extremely unpleasant and kept cutting me off (such as during the numerous scene transitions in Enchanted Tales with Belle). It was extremely frustrating, and I believe a lot of that attitude comes from the belief that we were 'fakers'.

Nothing could be further from the truth, and we never use wheelchair/ECV status to receive GAC privileges. At Belle, we waited in the regular line (and dozens of people actually passed us while my mother had to slowly and cautiously transfer into a wheelchair). For The Little Mermaid, we got fastpasses the regular way. For Be Our Guest, we waited in line like everyone else (arriving 35 minutes before it opened). Being in an ECV didn't provide any advantages. However, it led to numerous disadvantages, inconveniences, and otherwise unpleasant encounters with guests. I'm glad that most CMs are typically above that (not all), but it saddens me how completely unforgiving the guests can be. Honestly, it ruined a lot of the 'magic' at MK for us, and I'm honestly disgusted with the attitudes that many people here have displayed. Maybe you'd like WDW a lot more if it were free of wheelchairs and ECVs (since so many of you clamor for the old days when ECVs apparently didn't exist), but I hope you never find yourselves in a position where you or a loved one needs to use these devices (if only to allow your trips to run half as smoothly as they once did).

 

[s&k'smom]

I'm sorry if I have repeated this somewhere but as someone who works in customer service (I know crazy of me) I can tell you you meet all kinds who try to get something for free or think they can take advantage of something someone else uses as a lifesaver. Unfortunately there will always be people like that. I see it at the hotel I work at and the movie theater I am at. We use the GAC for my son but we also travel off season so we thankfully don't have to use it much but it's more like a "just in case he freaks". Believe me most CM's know who is abusing it but like a lot in customer service you have to let it go it's not worth the incredible outburst you may get (like when someone gets caught in a handicapped parking spot and wonder why they are getting a ticket).

 

[JimboJones123]

Restaurants can be a problem. Just recently my autistic son had a meltdown at a local restaurant he'd been in numerous times without issue. This time apparently the noise was too much for him and we had to leave. The judgmental looks from others who think he just needs a spanking is always fun. The funny part is we could have stayed and just dealt with it the best we could but we feel like it wouldn't be fair to others in the restaurant so we left. Needless to say we don't get to eat out much as a family.

Gift shops we avoid unless they are relatively empty and we can get in or out. Even then there are still sometimes issues with my son knocking things over because his physical coordination isn't as good as it could be.

Transportation on the bus system at WDW is always an adventure. Sometimes if the lines are too long we let everyone else get on and wait for another bus that may be less crowded. That often means we miss time at the parks because we're waiting for transportation. In a few weeks we're going to just drive to the parks in our vehicle and see if it helps.

We don't do meet and greets ever since they don't accept a GAC and there's just no way my son could wait in a line that long without a meltdown. It's a shame too because I'm sure he'd absolutely love to meet his two favorite characters Mickey and Winnie the Pooh. I finally managed to get reservations for character dining this year. Hopefully it will turn out well.

So basically we miss out on a lot of things everyone else gets to enjoy at the parks. We don't do many vacations together except for WDW every year or two because my son LOVES WDW. The way he comes out of his shell when we arrive is a sight to see. Even if he only gets to ride Pooh a few times it's worth all the trouble we go through just to see him laugh and have a good time.

So there you go. That's a typical day at WDW for our family. Even with a GAC we get to do a tiny fraction of what a regular guest gets to do. Most of our time is spent trying to make sure our son doesn't have a meltdown that impedes other people's enjoyment of the parks. We could just keep him at home like was mentioned by someone earlier in the thread I suppose. Perhaps it would be better for everyone else if we did. I already feel guilty enough using a GAC the three or four times we do while on vacation. Threads like this make me feel like we should just stop going permanently so as to not bother anyone else.

Something else ignored, especially at MK, is the fact that most of the time it takes well more than an hour to get both in and out of the park. Typically, an hour each way is very ambitious for us. Even with the VERY FAR AWAY handicapped parking.

 

[s&k'smom]

Ohhh the looks yup have had that too, Kiliminjaro Safari's was fun. This may be a bit off topic but years ago I was about 9 months pregnant and my son was doing his stimming thing at the drain at the end of our road and a neighbor who had said something to him before was idling in her car saying something to him and I knew it wasn't good because my sitter came right over to me, well you know it's not good to p**s off a pregnant woman I go charging up to her and says "he's autistic and I'm doing the best I can" and she drove off immediately. since then (before she moved) she tried to be friendly but needless to say I would have none of it.

 

[jklakeview]

I have not been feeling well lately, if I send you a recent picture could you tell me what my illness is, will save me on medical bills TIA

No I couldn't however, if you can get off of your scooter, walk off of the bus, pick up a stroller, carry it onto the bus, while walking up stairs, you can certainly wait in line like the rest of us.