Possible Changes coming to the Guest Assistance Cards (GAC)

[janoimagine]

The way he comes out of his shell when we arrive is a sight to see. Even if he only gets to ride Pooh a few times it's worth all the trouble we go through just to see him laugh and have a good time.

So there you go. That's a typical day at WDW for our family. Even with a GAC we get to do a tiny fraction of what a regular guest gets to do. Most of our time is spent trying to make sure our son doesn't have a meltdown that impedes other people's enjoyment of the parks. We could just keep him at home like was mentioned by someone earlier in the thread I suppose. Perhaps it would be better for everyone else if we did. I already feel guilty enough using a GAC the three or four times we do while on vacation. Threads like this make me feel like we should just stop going permanently so as to not bother anyone else.

Todd I have an autistic nephew with dietary issues and social issues too numerous to list, he loves Disney as well, Buzz Lightyear to be exact, so I can, to an extent, understand where your coming from. This thread is not bashing those (like your self) who truly have a need for the card. This is about those who abuse that card for personal benefit, but unfortunately they ruin it for everyone.

 

[misterID]

Todd I have an autistic nephew with dietary issues and social issues too numerous to list, he loves Disney as well, Buzz Lightyear to be exact, so I can, to an extent, understand where your coming from. This thread is not bashing those (like your self) who truly have a need for the card. This is about those who abuse that card for personal benefit, but unfortunately they ruin it for everyone.

THAT is NOT what this thread has turned into. There isn't one post here supporting fraud. It's people taking it upon themselves to decide who should get the card and what specific benefits REAL DISABLED PEOPLE should and SHOULDN'T get.

That's not what people are talking about here.

 

[Todd H]

Todd I have an autistic nephew with dietary issues and social issues too numerous to list, he loves Disney as well, Buzz Lightyear to be exact, so I can, to an extent, understand where your coming from. This thread is not bashing those (like your self) who truly have a need for the card. This is about those who abuse that card for personal benefit, but unfortunately they ruin it for everyone.

Read back through the thread. While there is a good discussion about the abuse by those that don't need a GAC (which I agree is a problem) there have also been some thinly veiled comments that seem very mean spirited. Here's an example...

or I have a disabled child and he/she doesn't do well with crowds or standing in one place for a while.. How is this fair to your child that can not understand why you are putting them in this situation??? Should you really be at the busiest place on earth? I don't mean to offend anyone.. but do you really hear what is coming out of your mouths

Or how about the complaints that it's not fair that disabled people get free unlimited fastpasses? Guess what? Most disabled people can't even use free unlimited fastpasses. My son can't, and will probably never be able to, ride most of the rides that require a fastpass. And for those that don't require a fastpass we're moved to a side holding area where we wait just as long (and sometimes longer) as people in the standby line. Compared to a normal family we probably do less than half of what they do. We can't do fireworks, we can't do anything too loud, a lot of times we can't do dining, and transportation can be a nightmare sometimes.

But you know what? Even with all of these problems my son still loves WDW. Just driving under the entrance sign to WDW makes him light up. And I'd gladly suffer through a thousand meltdowns just to see him smile while riding Pooh. His life is filled with doctor visits and therapy sessions. He doesn't get a chance to often experience something that brings him joy. And if it means suffering nasty looks and comments (can't count how many times I've heard some self-righteous moron in line complain that the "retarded" kid shouldn't get to skip) from other guests as we show our GAC, then so be it.

 

[Lord_Vader]

Of all of the GAC symbols, the "alternate entrance" (the 2 arrows) are the worst offenders. It provides assistance to such a broad range of "needs" to the point that the fakers all know what to say to receive this stamp. I think the stamps and rules need to be altered a bit to still provide the same assistance, but it is changed up a bit that will throw off the fakers.

These symbols work fine and should stay.
- Wheelchair Accessible Queue/Entrance
- Stroller Serving as a Wheelchair
- Shaded Queue Needed
- Front Row Seating Needed
- Green Light

The alternate entrance should be renamed "alternate wait". Attractions should be able to give guests a special Fastpass of sorts that could be given instantly but require the guest to return based on the current wait time. This allows those who can't be in a confined crowded line environment to occupy their time with something else while still waiting to be equal. The guest can choose how to occupy their time whether it is shopping, another attraction, a toy/video game, snack, or something like a KidCOT activity station. Here's an example. Let's say a family visits Fantasyland. They want to ride Peter Pan's Flights, so they are given a card with the current wait for them to come back. Meanwhile, Phillharmagic has a low wait so they can experience that. Then they try Small World but it has a long wait, so they get another card. Mermaid is also long so they get another card, eventually they just have lots of cards, but they can now spend the time they have to wait by grabbing a snack, meeting a character, visit an activity station, play Sorcerer's of Magic Kingdom, or play with a toy that was brought along. It might be a bit annoying and hard to explain to child that may not comprehend the idea of waiting, but how does it work outside of Disney with lines and waiting?

In addition, GAC would need to have their rules slightly revised. 6 people is the limit. Period. Cast members will not be able to issue for 7 (it is done so often). The purpose of the card is to allow the guest in need to still be accompanied by members of their party. Due to operational consideration, 5 companions should always be the limit and should be followed EXTREMELY strict. After all, you can simply grab Fastpasses if you want all 9 in your group to ride or you can use the card twice to trade off riders so everyone gets a chance similar to how a Child Swap works. Passes should only be valid for one day. As annoying as it is to have to revisit Guests Services every day of your visit, this will prevent locals especially from getting one that covers a few months at a time. The card should require either photo id, biometrics, or something to that nature to prevent cousin Sally from using little Megans GAC card acting as Megan. In addition, all shows shouldn't/wouldn't accommodate use the alternative entrance/wait as typically the waits for these attractions for the next show load anyways. Alternative waits will also be asked to use the regular stand by lines if the wait is 15-20 minutes or less as this is typically the Fastpass "guaranteed max wait" anyways. Finally, GACs should be equipped with RFIDs to be read by computers to avoid any written counterfeits or altered handwritten ones. The RFIDs would also keep track of how the GACs are being used, how often, and in the case where one is being repeated lets say more than 3 times in a 30 minute time frame may force the guest to kindly choose another attraction to experience to balance their day up rather than keep riding Space Mountain or Toy Story Midway Mania over an over again.

I honestly feel like these minor changes would still offer the same assistance to those who need it, but put in a variety of measures to prevent abuse or at least make it more inconvenient for those wanting to abuse the system. Thoughts?

Some of your points a valid, there are quite a few offenders that game the system to create an unlimited fastpass for themselves. We have traveled many times and been in both situations and I have witnessed the abuse of the GAC program.

The attractions do need to issue return times for guests if their wait is going to be much shorter than the standby line but I can personally attest to waiting 20-30 minutes longer than the standby line for TSMM, BTMRR, Splash Mountain, many of the live plays, etc. This is typically hidden from general guests because most fastpass lanes divert the GAC guests to secondary lines outside the view of most guests. Sometimes there is nobody in the lines but many times it is lengthy and because there is very little movement the lines feel like they take much longer.

 

[steamboat wil]

I have been thinking about this thread for a few days now. We know 2 things here as fact.
1. some familes really need use of a GAC for traveling throughout the parks
2. the GAC is highly abused by non-disabled persons

I have a thought on making the system better. You know how Disney posts signs saying you should not ride if you suffer from... This should be the way they handle the GAC card. It seems to me that most disabled people cannot ride everything, and with the examples CM's have given the problem is in the E tickets. If you have (lets say) severe back problems chances are you aren't riding space mountain or everest. Your GAC card should reflect that. Disney should ask about your needs and then restrict rides that would conflict with the guests needs. I know my family doesn't ride 2 of the three mountains at MK. We don't do MS at epcot. We don't do RNRC, TOT, or ST at HS. We don't do EE or Dinosaur at AK. Yet we still get blasted for riding Peter Pan twice. Now I know some people aren't the brightest nowadays, but if a CM gets the right to deny ridership for an obvious 8 month pregnant lady on Dinosaur, why can't they do the same for someone like my son who has severe CP that affects his communication, mobility, and BALANCE. I capped balance because that is the reason we don"t ride Dinosaur. I really don't want to offend anyone because we, like many of you depend on GAC to get through our trip. I feel this would eliminate some of the abuse (even though like others say, people will find their way around that too). Would this be legal to for Disney to do, they could blame it on insurance issues? I don't know. Does this sound like something other legitimate GAC users would accept? Would it actually limit the abuse of this service? Thoughts please.

 

[misterID]

What you're talking about is a more nuanced system that gears a card to certain attractions to meet the guests medical and personal needs. That's not a bad idea, really, if done right. I would figure disabled Americans would want a card that catered to their specific needs, but doesn't prevent them from being loaded on a bus first, or prevents them from getting on a ride quicker as they typically have shorter day visits than the typical visitor.

If a person is rigging the system where they're using an excuse to get ahead of the line quicker by saying they have a phobia or restless legs syndrome, I'd say offer a medical fast pass for purchase if not accompanied by a doctors note and/or prescription.

 

[jazzinator]

My wife has MS and we have visited twice in the last two years. At the time, she had to use a scooter on both trips. Having MS, she is very sensitive to heat. Early in the day, she might seem almost 100%, but she quickly goes down from there over the course of a day.

On our first trip in November 2010, the CMs were very sensitive to her needs. We were offered alternate entrances as needed. CMs were cross with us on two occasions - at Toy Store Mania and Buzz Lightyear - for not having a GAC. We didn't know about the GAC on our first trip. And, the group of 6 that went on Toy Story Mania with my wife using the alternate entrance waited twice as long as I waited in the regular line with my eldest to ride it once.

On our second trip in February 2012, I was surprised at how many more scooters were in use. There were maybe 5x more scooters in use in the parks than our during prior trip. We did our research, brought a letter from my wife's neurologist and got a GAC - which no CM ever wanted to see. The new changes in policy meant that my wife waited in the regular line for almost every ride that we did - Toy Story Mania being one of the only exceptions because of the steps in the regular line for that ride. Although it was handled differently, she got to see what she wanted and I can't say that the experience was that different in terms of line waiting. If we waited more, it was only because the parks were busier.

Are some people abusing the system? Of course, there are some people that will do so given a chance. I like to think that the abusers are a fraction. I also think that people who perceive that some are getting an unfair advantage need to look again. They don't know what each person has to go through to reach or go through the parks. I'm sorry if someone has to wait another 15 minutes for a bus because my wife's scooter filled up the bus. I like to think that I appreciate my own health and don't begrudge the perks given to those without the same health and ability.

I don't like the idea of CMs denying rides. The level of training to CMs seems pretty low in this area from my experience. I don't think people would enjoy the experience, no matter how nicely worded, either.

 

[flynnibus]

I may not know the full details on the whole problem from this, but I have worked for a few live entertainment companies and I do know how ADA provisioning works. Most of the Disney attractions were built and had their Q lines built before any of this was needed so they went about accommodating them in the best way possible. The GAC program was set up to further help people with disabilities to gain access to spots.

Only half true. Disney was very progressive with their handicap accessibility. Newer parks were built with wheelchair accessibility in mind. Attractions built since ADA have been particularly good at this, even before widespread ADA compliance was such an issue. Because Disney built WDW with such high volume in mind to begin with, much of it intrinsically carried over to accessibility as well. Stairs inside attractions and loading gates were some of the areas that were Disney's biggest constraints. But because of safety additions over the years, most load/unload platforms have been redone anyways. The net effect of this is Disney is VERY accessible from the classic ADA design guidelines.

The problems don't really come from accessibility though. The problem is the extremely wide range of disabilities the ADA has been interpreted to require accommodation for and how Disney chooses to accommodate them. Again thinking 'high volume' -- Disney decides the easiest way to accommodate this wide range is 'no waiting in line' vs coming up with specific accommodations for different disabilities. When you add that to the real world limits Disney can't avoid, which is they can't require proof of a disability, this combination creates a 'irresistible golden ticket' that unscrupulous people can't help but abuse.

Think about it.. do we hear widespread problems of people faking being deaf or blind to get free braille maps or audio assistance devices?? You can get those too without being questioned...

No we don't - because the accommodation offered is not seen as desirable. If Disney stopped giving away the milk for free for virtually any type of disability - the abuse would go down.

 

[flynnibus]

I also think that people who perceive that some are getting an unfair advantage need to look again. They don't know what each person has to go through to reach or go through the parks

You forget when you are an abuser - you get to pick and chose when use the perk.

Oh no advantage to using the ECV over there? Then just park it and we'll walk over..
Too crowded and a hassle to use the ECV there? Then just park it and we'll come back to it

People keep forgetting the difference is an abuser is not constrained to using the ecv/wheelchair all the time. They can pick and chose which path is most advantageous to them. So when someone who really is constrained says 'well you forget all the negatives too!!' - no we don't. The abusers are just able to side step those negatives because they truly aren't constrained like a legit user is.

The reality is the real abusers don't even use ECVs... they just claim some other condition that grants them alt entrance without any burden of rental or equipment at all.

There are two categories of 'abuse' here..

• The first are those who flat out lie or exaggerate to get a GAC just to get the alt entrance or equivalent benefits
• The second are those who take an ECV simply because Disney has made it so easy to do so, and offers 'perks' to them for doing so.

Through being so accommodating to the those truly in need, Disney has created a side effect of ENCOURAGING the second group of people to take an ECV even if they don't need it.

Those with a moral backbone wouldn't take an ECV unless we actually needed it out of respect for those who do rely on them. But so much of the selfish society we have now doesn't have such morality.

 

[jklakeview]

Reading this has made me sort of sad that some people who do not face disabilities (regardless of whether it's mental or physical) could be so selfish.
I think people who don't have to deal with physical and mental handicaps often forget that for those with a disability, a trip to Walt Disney World isn't the only time they face challenges. For someone affected by a disability, every single day challenges are faced. The trip to WDW is a getaway, a time to momentarily forget the worries and daily challenges they may face, a time to experience pure happiness (just as anyone deserves to feel in WDW.) Also, a trip the scale of one to WDW is a huge undertaking for the parent (or other relative) who plans it... They have to think of details that one who is completely healthy might never consider, and to face the abuse of & lack of aid (at times) of the GAC card must be totally disheartening.
A trip to WDW should be special, completely immersive, and magical regardless of whether you face the challenges of a disability or not-- those insensitive to this need to seriously reconsider what they say before they post it, and put themselves in the shoes of others before they complain about being 'inconvenienced' to make someone with a handicap feel included and equal. It is just ridiculous to think people today consider equality for those with disabilities to be an inconvenience.

My god child is severely disabled and I am going with him to Disney in November. We will NOT be jumping to the front of the line on the buses just because we are tired at the end of the night and do not feel like waiting for an hour. He will go to the handicapped entrance for the buses and we will wait in line. His mother or father will stand there with him. When we get to the front of the line, they will load him. We've already discussed this ahead of time and feel that it's correct. If we know we will be getting onto the next bus, we will load him first with his mother to sit. The rest of else will wait until our turn comes to load the bus. There will be about 11 of us with the party but will NOT go on ahead of everyone and fill all of the seats. If we have to stand we will. If we are ok with this, why can't others. I know he will be crying at some point because he will be tired, however he has a w/c that he is sitting in. No one feels in our party that he can't wait like everyone else. He has a true disability and we will still wait, while others abuse the system with their Electric Scooters.

 

[jklakeview]

I find it truly disgusting that people go through and abuse something set up for people with disabilities. There is just no reason for it. I feel sorry for the cast members that have to deal with these (expletive) people.

That being said, I am wondering where some people on this board have managed to have such amazing medical diagnostic powers to just see someone and say since they are walking that they have nothing wrong. Yes, admit-ably some of these people might not have anything wrong but that still does not justify accusing anyone without knowing their backgrounds. This is a big reason the ADA provisioning is set up the way it is: makes it illegal to even question a disability.

I have gotten use of a GAC, and I have seen its benefits and advantages. This is not because my father and mother are some of these people that ride around on scooters and can get up and walk around. The only thing is that they are both are prescribed them, and both are overdoing it on themselves if they walk anywhere near a half mile a day(let alone the average 7 to 12 miles a day at a Disney park), and both have disabled placards for their cars. When I went with them, it was to help them as they went around the parks(and payed for it by having my feet run over a few times) which I went through with them as they went through. I should also add we only go through each attraction once.

I think the way you used it was correctly, however it would be wrong for you and your parents to go on the same ride over and over in front of a line thats filled with people waiting for their own MAGICAL experience

 

[flynnibus]

If you have (lets say) severe back problems chances are you aren't riding space mountain or everest. Your GAC card should reflect that. Disney should ask about your needs and then restrict rides that would conflict with the guests needs

Wouldn't fly.

1) You are now saying the CM should be the one who judges medically what you can sustain or not
2) You paint even BROADER brushes than what are used now
3) You'd actually be taking things away from the people the system is supposed to help.. leading to instant legal issues with the ADA

The problem is rooted in Disney not granting accommodations that specifically address your need. Fix that, and the problem will improve.

I've had multiple lumbar surgeries - how do you know which things I can do or not do? Did you realize doing something like Space Mountain was fine for it... but Tower of Terror was sheer pain?

The number of variations is endless - and you'd actually restrict people MORE - hurting those in need far more than you'd help anything.

The issue is Disney isn't interested in focusing on 'reasonable accomodation' and instead interested in streamlining the problem and avoiding as much risk as possible - which has created a side effect of irresistible gaming by unscrupulous people.

If Disney had true accommodations for needs and not just blanket 'alternate lines' - the problem would diminish itself.

 

[steamboat wil]

When I said CM I guess I shoul've said the CM's at guest services. I agree looking at it now it would be more flawed than it currently is. I really like your last line in that reply. I would just hate to see the GAC system eliminated because of abusers, and I think thats what will probably happen if this rampant abuse continues the way it has. Thanks for your reply.

 

[Lord_Vader]

Oh for the love of Walt...

nobody anywhere is saying ANYTHING like "oh that family right there doesn't look disabled, so they are definitely scamming!" But when 500 of these cards are written out PER DAY, PER PARK, then yes, a vast amount of these people are not actually disabled!

You guys think, from your one visit a year or less that you know so much about this, but maybe you should listen to the people who deal with it on a daily basis who keep re-affirming that the cards are massively scammed. If you guys could just do that... then you know, maybe we could continue to have an actual discussion on a legitimate problem that IS having a negative impact on EVERYONE'S time in the parks, including those who are legitimately disabled.

If the Magic Kingdom averages 42,000 guests per day, 500 GAC cards per day seems low! That is 1.19% of the guests are disabled and are using GAC cards. Many guests in wheelchairs don't know about the cards and find out after touring the parks for a day or two. From the ADA (US Census 2010), approximately 18% of the US population has a minor to severe disability with 12.7% being severe, 4.4% of all individuals in the US over the age of six require personal assistance.

Now... There is obviously a problem with individuals using a GAC to gain advantage, I have seen it on many occasions but if it happens twice per hour, every hour on most rides it negatively impacts the guests waiting in the special queues for disabled guests much more than normal guests. BTMRR takes two groups in at a time, each group waits for the third train and only the third train which takes 5-6 minutes per group. Earlier this month I counted 14 guests in front of us, the "standby" line was 35 minutes, and there is no way anyone legitimately in a wheelchair would choose to wait an extra 35 minutes to avoid climbing a few stairs.

If anyone should be mad and upset it is those of us that DO need them, use them based on moral principals, don't abuse the access, get to enjoy all the leering of many guests, arrogant and nasty remarks while getting on the bus (my wife has actually been accused of "faking" it,) and then get to wait longer at times because a group of guests are cheating the system, especially when you are behind them in line. The individuals that abuse the GAC system are usually a small percentage of guests we run into in these lines. I truly believe the abuse is overstated here as an excuse to rant.

This past Dec/Jan we stayed at both CB and resorts, split at 10 days each. We had go to the Martinique or Port Royale bus stop simply because most of the time there were already too many guests on the bus for them to load us, we should have loaded at Trinidad North. My wife always offers to transfer, there are three of us, so that we don't take any extra space. Never have we used an ECV, they take up valuable bus space and Disney does not allow guests to stay on them while the bus is moving meaning that one ECV guest takes FOUR seats. That is a personal choice on our part to try to make sure we are not getting any "special" access but still we hear comments, see the looks, etc. We always have to get to the bus stop 20-30 minutes before we need to in order to make sure she could get on, we have had busses with 10-12 guests riding state that there was no room. We always get unloaded LAST, taking an extra 10-15 minutes while all the average guests have disembarked and are going to have fun.

Parades and fireworks are always a royal pain, if we are not watching them we have to completely avoid the area because they become too congested, walkways become too narrow and guests walking WILL NOT stay moving the way castmember's direct them too. As we visit during periods when my son is not in school, Christmas and summer, the parks are very busy. We have all but given up trying to watch fireworks and parades because have repeatedly, not all the time, been told only one guest per wheelchair is allowed for space, this is a family park! We have to move through the groups much slower, to avoid people jumping over her, NOT KIDDING, we have had adults actually jump over my wife's legs while dragging their children over her.

After visiting WDW since 1999 nearly every year, sometimes twice a year we are very used to people like you, making comments on the bus, in lines, etc. Generally speaking anyone in a wheelchair would gladly swap places with you and wait in a 2 hour line, I know my wife word. Please, please get of the high horse and get over yourself.

 

[Lord_Vader]

Only half true. Disney was very progressive with their handicap accessibility. Newer parks were built with wheelchair accessibility in mind. Attractions built since ADA have been particularly good at this, even before widespread ADA compliance was such an issue. Because Disney built WDW with such high volume in mind to begin with, much of it intrinsically carried over to accessibility as well. Stairs inside attractions and loading gates were some of the areas that were Disney's biggest constraints. But because of safety additions over the years, most load/unload platforms have been redone anyways. The net effect of this is Disney is VERY accessible from the classic ADA design guidelines.

The problems don't really come from accessibility though. The problem is the extremely wide range of disabilities the ADA has been interpreted to require accommodation for and how Disney chooses to accommodate them. Again thinking 'high volume' -- Disney decides the easiest way to accommodate this wide range is 'no waiting in line' vs coming up with specific accommodations for different disabilities. When you add that to the real world limits Disney can't avoid, which is they can't require proof of a disability, this combination creates a 'irresistible golden ticket' that unscrupulous people can't help but abuse.

Think about it.. do we hear widespread problems of people faking being deaf or blind to get free braille maps or audio assistance devices?? You can get those too without being questioned...

No we don't - because the accommodation offered is not seen as desirable. If Disney stopped giving away the milk for free for virtually any type of disability - the abuse would go down.

I agree completely. For the most part Castmembers, from theme park ride attendants, the character assistants, bus drivers, hotel staff, etc. do their best to help and make sure our visit is magical. I applaud Disney for their effort to make sure as many attractions are available to guests in different situations and the problem here is guests who think the GAC program is the problem and they are somehow being cheated.

I do sincerely wish Disney would somehow limit the abuse, I have no good solution and I don't believe Disney has one or they would have already done it either. Hopefully with Magicband and FastPass+ will provide additional tracking/monitoring capabilities and possibly limit the number of successive times a group can ride a particular ride or automatically activate a FastPass type return time, similar to what Space Mountain used to do until this past year.

 

[Lord_Vader]

What you're talking about is a more nuanced system that gears a card to certain attractions to meet the guests medical and personal needs. That's not a bad idea, really, if done right. I would figure disabled Americans would want a card that catered to their specific needs, but doesn't prevent them from being loaded on a bus first, or prevents them from getting on a ride quicker as they typically have shorter day visits than the typical visitor.

If a person is rigging the system where they're using an excuse to get ahead of the line quicker by saying they have a phobia or restless legs syndrome, I'd say offer a medical fast pass for purchase if not accompanied by a doctors note and/or prescription.

The moment you offer a "medical fast pass" it will get abused and guests will justify the abuse because they paid for it. That is a very slippery slope.

The irony here is that very few guests in a wheelchair, I won't speak for ECV's as they do seem to have a much higher abuse level, get much advantage if any over standard wait times. Most rides divert the GAC guests to a second queue before loading that many times takes longer than the standby line, sometimes it doesn't.

The only long-term equitable solution I see would be for a third queue to be created, each GAC card "checks in" and is loaded on the ride as closely to possible to stand by line but, if you use the FP you should be loaded immediately as standard FP guests get to.

 

[Tom Morrow]

If the Magic Kingdom averages 42,000 guests per day, 500 GAC cards per day seems low! That is 1.19% of the guests are disabled and are using GAC cards.

Yes, 500 cards is a low number compared to the number of guests visiting, but remember that each card is good for up to 6 people, and cards are written out to be valid for up to 6 months, and that is only one out of the four parks. It adds up, and up, and up, to the point where, as mentioned several times, 1/3rd to sometimes 1/2 of everyone using the Fastpass queues is using a card. The Fastpass queues and Fastpass system were not designed for anywhere near that many cards, and it backs up the Fastpass lines and wait times, which in turn inflates the standby queue even further, resulting in literally everyone having to wait longer than they should, and yes this includes legitimately disabled people.

After visiting WDW since 1999 nearly every year, sometimes twice a year we are very used to people like you, making comments on the bus, in lines, etc. Generally speaking anyone in a wheelchair would gladly swap places with you and wait in a 2 hour line, I know my wife word. Please, please get of the high horse and get over yourself.

Excuse me? You know nothing about me, I never once stated that I judge anyone based on appearance, and when I'm in the park I'm probably one of the most respectful guests you could possibly be. And what if I use a wheelchair? You don't even know.

I've been criticizing the GAC system itself, not people who are disabled for using it, I really don't understand why some of you can't grasp that and I'm tired of repeating it.

 

[buseegal]

my daughter, who was 35 at the time, had people complain on the buse that she did not hold her youngest so someone could have his seat. only problem is if her machine in her chest goes off while holding him it could kill the child. to soemone looking at her she looks normal. if her heart was to slow for some reason the shock happens and no she has very little warning. on a crowded bus if you would be touching her, leaning as bus turned you would also be shocked. if you do not see scar under her shirt, she looks like a normal young adult. she had a heart attack at 33 years of age. her sign that she might be getting shocked, she is tired, what is everyone at the end of day? she is not allowed to drive medically so she has to use the buses. anyone have an idea for her

 

[Lord_Vader]

my daughter, who was 35 at the time, had people complain on the buse that she did not hold her youngest so someone could have his seat. only problem is if her machine in her chest goes off while holding him it could kill the child. to soemone looking at her she looks normal. if her heart was to slow for some reason the shock happens and no she has very little warning. on a crowded bus if you would be touching her, leaning as bus turned you would also be shocked. if you do not see scar under her shirt, she looks like a normal young adult. she had a heart attack at 33 years of age. her sign that she might be getting shocked, she is tired, what is everyone at the end of day? she is not allowed to drive medically so she has to use the buses. anyone have an idea for her

She should ride the bus as any other guest would do and she is provided assistance from Disney because they do try very hard to be accommodating, it is the uninformed guests that have the problem. My wife has had guests make all sorts of rude, nasty comments over the years. She has learned to ignore some people's ignorance and have a fun day at the parks.

I hope your sister's next visit has none of these and she has a great vacation!

 

[buseegal]

when they start getting her upset by comments that is when she feels for device in chest and comments i hope it does not shock me as anyone touching me also get shocked. lady said i hope you are joking when she said no that lady moved very quick with a comment that my daughter should not be allowed on buses.