Just read through all 10 pages, haven't paid too much attention to this before as we stopped staying at the Poly 3 years ago. Prior to that, we stayed there at least 8 times over a 10 year period. Tahiti the first time, Hawaii the rest. Yeah, things have changed, the whole declining by degrees things, especially club level. We're in love with the GF and BW now.
But think abut this. There's a deeper issue. So glad the work is being done. But did it need to get this bad? If the story was the same across all the deluxes, I could more easily accept some of the arguments here. But, for example, go walk through the GF, especially concierge. You will not see the same conditions. I only see these complaints, it seems, about the Poly (maybe a SLIGHT exaggeration). What makes it so unique that our pixie dusters have to point out the issues here? I don't see the same concern or the same amount of complaints about almost ANY other property. If every hotel was in as bad shape as is perceived here, there'd be a mass uprising.
So what's the real scoop? Where's the root cause?