I think some people need to really think things out before they respond. It is just a TV Commercial. Never did they say anything even remotely harsh to Disney. Universal has a different group of people that go to their park than disney does. Both parks have their ups and downs. Both parks do rides based on movies, or movies based on rides. They both have CM's that are helpful, and do what they can to make you happy. If they didn't noone would go to the parks.
The nice thing about the two, is they are against each other. They have to constantly up each other, or they will loose money. Disney has an advantage because its been there longer, and has a lot more land, and parks open. Universal is doing a very nice job at trying to keep up though. They have some family content, but not to much. Their bread and butter is 15-30 i would imagine. Maybe even older than that. Disney is for children, and people who are into the "magic". Me? I like them both. I dont feel special at either of them. I know i am paying to be treated the way i am at both parks. Disney doesnt do anything diffrent. They do what they are paid to do.
I was at Disney (MK, Epcot, and MGM) on Saturday the 18th. I had a blast. I only met a few of the Cast Members that were smiling, and having a good time while doing their job. I even met one who wasnt as nice. I went to Universal Studios on Sunday the 19th. I had a blast there as well. There were some nice cast members there as well. One (no idea what her name was, but it was at MIB) even was messing around with me with a little alien doll. It was a good time. I didnt see anyone that wasn't being nice as far as cast members go, but im sure there was at least one.
So in all fairness take it for what it was. A commercial giving people information. Hey, if your not into the childhood stuff anymore, and want to have another kind of fun, come try us out. They didnt say disney sucks or something, so just chill out.