Bender123
Well-Known Member
Great Point! Every time I stay outside of an MK resort or go to a water park, I put negative comments on the bus system in my survey. And given the grumbling at the bus stops during the day, I imagine that is a constant negative complaint they deal with. Skyliner will help, but may give the bus line even more bad commentary after the ease of the Skyliner.
A fifteen minute wait with people in front of you isn't an issue to people in the line. It IS an issue if there is no line and you still wait.
Imagine a restaurant that is packed, they are handing out the buzzers and it takes 30 minutes to get a table. You likely don't mind that wait. There are other people to serve. What will make you mad is if you walk in and see an empty restaurant and they still still give you the pager and you sit for fifteen minutes, because they only sit people at certain times of the day...which can be totally random.
Even though you waited half the time, you are likely to be more upset, because there is no visible reason for the wait to occur. The wait is simply a structural problem of the system you walked into.
A difference of 30 seconds can make a guest change from relief that they "made it just in time" to "Now I am stuck sitting in the sun for the next 20 minutes". Meanwhile the people who show up "just in time" will have a vastly different experience than the ones that have been waiting.