Many laws have been passed because people complained so that the ADA / DOJ were aware of the issue and could determine what is right and wrong.
Agreed its terrible CS but it happens same way at times you are on hold for an airline or an insurance company etc. but it happens…
So should a law be passed when a regular person needs to wait on hold for airline travel after delays and cancellations? We just had probably a 6 hour wait a few weeks ago and the kicker is. Our bag is still
Those waits effect everyone. This wait specifically only effects people with disabilities and its something fully abled people don't have to go through. Not saying I know enough to know if it is illegal or should be. But that's pretty clearly a different issue.
Of course not. Laws should be used judiciously, lest we become a nation of Karens.
From everything I've read, it appears to be primarily a Disneyland issue...not to say that there aren't long waits for WDW (I know that in the beginning the waits were awful), but when I hear about it now, it seems to be mostly Disneyland.
For the I don't how many times, there is no "ADA" to report anything to.
How would you like me to phrase it?
How about just DOJ, since that's who accepts supposed ADA violation complaints.
Many people vastly overestimate what laws can reasonably protect them from or do for them.
The DOT does, so I would hope the DOJ does as well. (Long phone holds).
That’s why I said ADA / DOJ - I thought if I used both terms I would be safe but apparently not.
Where does the DOT address long phone holds?
The head of the DOT addressed it and urged anyone affected report to the DOT. He included long hold times as an example in multiple written posts and on video interviews.
He did say “no one should” . . . wait long.
So my family has been through the change from GAC to DAS and now this one. We were very nervous the first time as we found GAC very easy to use. Even through this iteration of DAS, we haven't had any issues. Honestly, looking back, waiting in line at guest relations to get your GAC was far longer than the wait to chat virtually with a CM. We have only done DW but I guess we are lucky in that we have had no issues.
The two situations are not remotely comparable. If anyone really wants to do something about the long wait times, they’re going to need to hire an attorney and sue. The idea that the DOJ is going to use it’s limited resources to bring a case over long phone wait times for a disability service to skip lines at a theme park is almost silly.
