New DAS System at Walt Disney World 2024

[Fido Chuckwagon]

also the sky is not actually blue!!!!

True! But your advice to “complain to the ADA” is not good advice, since there’s no “ADA” to complain to. If you’re advising people to complain to the Department of Justice because of long hold times for a phone call, then by all means, advise that.

 

[TrainsOfDisney]

True! But your advice to “complain to the ADA” is not good advice, since there’s no “ADA” to complain to. If you’re advising people to complain to the Department of Justice because of long hold times for a phone call, then by all means, advise that.

Yes, technically I’m suggesting they file an ADA complaint with the Department of Justice.

 

[Chi84]

True! But your advice to “complain to the ADA” is not good advice, since there’s no “ADA” to complain to. If you’re advising people to complain to the Department of Justice because of long hold times for a phone call, then by all means, advise that.

If you go to ADA.gov it tells you how to file a complaint and says if you don’t hear back from the DOJ in 3 months there’s a phone number to call to check on whether they’re going to investigate your complaint.

No info on where to file a complaint about the DOJ taking 3 months to get back to you.

 

[networkpro]

No info on where to file a complaint about the DOJ taking 3 months to get back to you

That's easy to answer: your elected federal representatives congressman or senators.

 

[Chi84]

That's easy to answer: your elected federal representatives congressman or senators.

Disney will put them on hold too.

 

[networkpro]

Disney will put them on hold too.

They won't talk to Disney, but they will talk to the government agency involved and send you a nice form letter in response.

 

[jaklgreen]

It looks like @lentesta has become the media go to guy on all things related to Disney Parks

The problem that I have with the numbers that Disney used for that lawsuit was that those numbers where based off of the old GAC system. A system where it was pretty much a front of the line access. People were not waiting for a return time and then getting into the LL, they were just hopping on rides over and over. It was also used by those in wheelchairs and ECVs. I don't know how anyone can use that data for the DAS system in recent years as it is a completely different system, for how things are now. I find it disingenuous to keep bringing up old, out of date data that was used for a completely different system as if it is relevant today.
If you don't have data for recent years with the DAS system, then that should be said. At least it would be honest.

 

[RSoxNo1]

Our biggest issue is the wait time for the CM video chat, I am currently on hold for the third time after having to give up after 2 hours, and three hours in our first two attempts.

Its just life is making it really hard to have a spare four hours. Oh well. Maybe today

It's been my experience that WDW is fairly quick while Disneyland is glacial.

When I travel with my autistic brother, we are generally rolling 7 deep (My parents, brother, my wife, and my two kids). For our family, there is no doubt that my brother is who the current DAS system is designed for. The issue for us is the reduction in the number of guests assigned to the DAS at any one time. My parents wouldn't be able to navigate the parks without my wife or myself, and my wife and I wouldn't navigate the parks with my brother as well as our two children. When combined with the changes to LL, the new dynamic doesn't work for our family.

We were planning on a January trip that included my brother, and I've now been saying to family that I don't think it makes sense for he and my parents to go because of the 4 person cap + LL changes. I can speculate that Disney will come up with an accommodation that works for us, but they won't even have the conversation now without tickets in hand.

We stay offsite, and pre LL changes, the plan was for us to get APs in January. That's very likely out the door as well.

 

[Purduevian]

It's been my experience that WDW is fairly quick while Disneyland is glacial.

When I travel with my autistic brother, we are generally rolling 7 deep (My parents, brother, my wife, and my two kids). For our family, there is no doubt that my brother is who the current DAS system is designed for. The issue for us is the reduction in the number of guests assigned to the DAS at any one time. My parents wouldn't be able to navigate the parks without my wife or myself, and my wife and I wouldn't navigate the parks with my brother as well as our two children. When combined with the changes to LL, the new dynamic doesn't work for our family.

We were planning on a January trip that included my brother, and I've now been saying to family that I don't think it makes sense for he and my parents to go because of the 4 person cap + LL changes. I can speculate that Disney will come up with an accommodation that works for us, but they won't even have the conversation now without tickets in hand.

We stay offsite, and pre LL changes, the plan was for us to get APs in January. That's very likely out the door as well.

I am sorry this situation is happening however I'm confused, why it doesn't work for your situation.

Could you not get lets say a DAS return time for 7 Dwarf mine train. Get to the entrance with everyone. The 4 of you (you, wife and kids), get in line for the ride. Your parents and brother do Fantasyland things near the ride until its time to tap in for 7D?

 

[TrainsOfDisney]

Could you not get lets say a DAS return time for 7 Dwarf mine train. Get to the entrance with everyone. The 4 of you (you, wife and kids), get in line for the ride. Your parents and brother do Fantasyland things near the ride until its time to tap in for 7D?

Not trying to speak for them - but I’m guessing they want to experience the park and the attractions together.

It kind of baffles me how the answer from Disney is “just split up” - for many families the point of going to Disney is to experience it together.

 

[Purduevian]

Not trying to speak for them - but I’m guessing they want to experience the park and the attractions together.

It kind of baffles me how the answer from Disney is “just split up” - for many families the point of going to Disney is to experience it together.

Yeah, I can see that being frustrating. It's really a tough situation and balance for Disney to strike. It almost sounds like the return to queue might be better than DAS in that case since everyone would ride together.

 

[jennab55]

It's been my experience that WDW is fairly quick while Disneyland is glacial.

When I travel with my autistic brother, we are generally rolling 7 deep (My parents, brother, my wife, and my two kids). For our family, there is no doubt that my brother is who the current DAS system is designed for. The issue for us is the reduction in the number of guests assigned to the DAS at any one time. My parents wouldn't be able to navigate the parks without my wife or myself, and my wife and I wouldn't navigate the parks with my brother as well as our two children. When combined with the changes to LL, the new dynamic doesn't work for our family.

We were planning on a January trip that included my brother, and I've now been saying to family that I don't think it makes sense for he and my parents to go because of the 4 person cap + LL changes. I can speculate that Disney will come up with an accommodation that works for us, but they won't even have the conversation now without tickets in hand.

We stay offsite, and pre LL changes, the plan was for us to get APs in January. That's very likely out the door as well.

Can you buy LLMP for the other 3 in your party and coordinate times?

 

[Chi84]

Can you buy LLMP for the other 3 in your party and coordinate times?

I would imagine that’s kind of difficult. But splitting up parties is likely the norm once you get to a certain number even without DAS.

We’re going in November with a multi-generational party of 10 and probably won’t be able to ride too many things together.

 

[Purduevian]

Can you buy LLMP for the other 3 in your party and coordinate times?

They should allow DAS to act similar to return to queue at the merge point.

Group A, (the group without the DAS person) get in standby line. Once they reach the LL merge point, they call/text group B (the group with the DAS person). At that point Group A stands to the side and waits until Group B hits the merge, then all can ride together.

 

[jennab55]

They should allow DAS to act similar to return to queue at the merge point.

Group A, (the group without the DAS person) get in standby line. Once they reach the LL merge point, they call/text group B (the group with the DAS person). At that point Group A stands to the side and waits until Group B hits the merge, then all can ride together.

Yes this is also an option, but I was thinking if they all want to just go through the LL together, just buy LLMP for the others. I don’t think it would be that hard. Let’s say they get a LL for 1pm at mine train and wait is 1hr. The DAS holder and family just need to request one around noon or so and they can all go together between 1-2

 

[RSoxNo1]

I am sorry this situation is happening however I'm confused, why it doesn't work for your situation.

Could you not get lets say a DAS return time for 7 Dwarf mine train. Get to the entrance with everyone. The 4 of you (you, wife and kids), get in line for the ride. Your parents and brother do Fantasyland things near the ride until its time to tap in for 7D?

In theory yes, but in historical practice no. I understand that at some point Disney needs to cut off the quantity of people attached to the DAS, but the drop from 6 to 4 guarantees that most experiences that we were previously doing together will no longer be done together.

Disney has defined this as your immediate traveling party / family, but that's a poor definition at best given the actual implementation.

 

[RSoxNo1]

Yeah, I can see that being frustrating. It's really a tough situation and balance for Disney to strike. It almost sounds like the return to queue might be better than DAS in that case since everyone would ride together.

That's something I've considered as well. The most frustrating thing for me is that we can't have a conversation with Disney about it unless we have tickets in hand.

In short, my parents aren't going to bring my brother unless someone else joins them to navigate the parks and I'm not ready to bring him along with just my family. So, that means we travel 7 deep (until April only 6 of us will require tickets).

We're a close family and often travel together, but until my girls are older it's a lot to ask to bring a 4 year old, a 2 year old and a 47 year old autistic man with just my wife and I. In a few years, that may be on the table, but not now. While 6 would be ideal, 5 would be something we could absolutely make work. We also supplement with LL, and there's enough attractions to use a 5 person DAS in the parks where one adult would stay off with our 2 year old.

If Lightning Lane worked as it did in Disneyland, this would be close to a non-issue.

 

[RSoxNo1]

Secondary question here. In Disneyland there are Accessibility Services kiosks outside of the parks in the Esplanade. Is there a similar location in Disney World at each park?

 

[jennab55]

Secondary question here. In Disneyland there are Accessibility Services kiosks outside of the parks in the Esplanade. Is there a similar location in Disney World at each park?

No. You can only apply for DAS online for WDW. There is still guest services who can help with other things, but not DAS.

 

[Greenlawler]

It's been my experience that WDW is fairly quick while Disneyland is glacial.

When I travel with my autistic brother, we are generally rolling 7 deep (My parents, brother, my wife, and my two kids). For our family, there is no doubt that my brother is who the current DAS system is designed for. The issue for us is the reduction in the number of guests assigned to the DAS at any one time. My parents wouldn't be able to navigate the parks without my wife or myself, and my wife and I wouldn't navigate the parks with my brother as well as our two children. When combined with the changes to LL, the new dynamic doesn't work for our family.

We were planning on a January trip that included my brother, and I've now been saying to family that I don't think it makes sense for he and my parents to go because of the 4 person cap + LL changes. I can speculate that Disney will come up with an accommodation that works for us, but they won't even have the conversation now without tickets in hand.

We stay offsite, and pre LL changes, the plan was for us to get APs in January. That's very likely out the door as well.

Yep we tried for the fourth time Sunday, waited the almost 4 hours we had to spare and had to hang up, because I had to work. I will try again maybe Saturday? But between my son's school and my job where I work weekend mornings and evenings, it keeps us from just simply logging on in the morning at the time DL's Pacific Time Zone allows. I don't want to deal with it once we are there. I have now done 11 hours waiting, with no response. That's 11 hours of my life staring at a computer waiting for someone.

I don't know how to fix it; I understand why this is happening. I just wish there was a better way of communicating the wait times when I am on hold instead of automated, "it will be two hours past your log in time". If they could give me a better estimate than that it would help, but so be it, will try again.