TrainsOfDisney
Well-Known Member
also the sky is not actually blue!!!!“The ADA” is not an organization, it is a law. ADA stands for the “Americans with Disabilities Act.”
also the sky is not actually blue!!!!“The ADA” is not an organization, it is a law. ADA stands for the “Americans with Disabilities Act.”
California vs Florida. Another reason well ill leave the rest for you to decideI'm not saying I agree with making an ADA complaint on this incident - just to be clear up front.
That said, I've read numerous reports in various places since the change of people waiting 7-9 hours on DAS hold for DLR, just to be kicked off when they close for the night and have to do it again. Yes, that is absolutely unreasonable. My own wait for DLR online in January, before the change, was 3 hours signing in within 5 mins of the pacific opening time. (Whereas similar timing for WDW's opening time I would wait maybe 10-15 mins before being connected).
These ridiculously long times recently seem to be primarily happening at DLR, not WDW, and so it does raise some questions as to why is this such an issue in one place and not as much in the other? Especially considering DLR *does* have an in-person option as well, which WDW doesn't. Logic would follow that the online wait times should be less, not that much more.
Might not be professional. This was happening ever since the move to video chat, not just recently with the changes. People seemed more tolerant of that wait before DAS approval rates declined.A 2 hour wait is one thing. 5,6,7+ hours? It's totally reasonable to have a problem with that - whether a person is disabled or not. That isn't accessible or professional IMO.
This would be a great fix. Our doctors do this. Don't know how Disney can do that with the online piece, given that it's not a phone call, but it would help tremendously.Don’t think much could ever be enforced beyond requiring a company do callbacks if the wait is forecasted to exceed a reasonable time.
I was responding to your comment in general, not just specifically a one on one conversation taking your entire post history into accountThis would be a great fix. Our doctors do this. Don't know how Disney can do that with the online piece, given that it's not a phone call, but it would help tremendously.
And yes I realize waits were happening before the change - I shared that it happened to me prior to the change, so clearly aware of that. That said, there's no excuse for WDW to have very reasonable waits and DLR to have excessive ones. Staffing according to demand is a reasonable expectation to have. And FTR I felt that way before the change as well![]()
True! But your advice to “complain to the ADA” is not good advice, since there’s no “ADA” to complain to. If you’re advising people to complain to the Department of Justice because of long hold times for a phone call, then by all means, advise that.also the sky is not actually blue!!!!
Yes, technically I’m suggesting they file an ADA complaint with the Department of Justice.True! But your advice to “complain to the ADA” is not good advice, since there’s no “ADA” to complain to. If you’re advising people to complain to the Department of Justice because of long hold times for a phone call, then by all means, advise that.
If you go to ADA.gov it tells you how to file a complaint and says if you don’t hear back from the DOJ in 3 months there’s a phone number to call to check on whether they’re going to investigate your complaint.True! But your advice to “complain to the ADA” is not good advice, since there’s no “ADA” to complain to. If you’re advising people to complain to the Department of Justice because of long hold times for a phone call, then by all means, advise that.
That's easy to answer: your elected federal representatives congressman or senators.No info on where to file a complaint about the DOJ taking 3 months to get back to you
Disney will put them on hold too.That's easy to answer: your elected federal representatives congressman or senators.
They won't talk to Disney, but they will talk to the government agency involved and send you a nice form letter in response.Disney will put them on hold too.
It's been my experience that WDW is fairly quick while Disneyland is glacial.Our biggest issue is the wait time for the CM video chat, I am currently on hold for the third time after having to give up after 2 hours, and three hours in our first two attempts.
Its just life is making it really hard to have a spare four hours. Oh well. Maybe today
I am sorry this situation is happening however I'm confused, why it doesn't work for your situation.It's been my experience that WDW is fairly quick while Disneyland is glacial.
When I travel with my autistic brother, we are generally rolling 7 deep (My parents, brother, my wife, and my two kids). For our family, there is no doubt that my brother is who the current DAS system is designed for. The issue for us is the reduction in the number of guests assigned to the DAS at any one time. My parents wouldn't be able to navigate the parks without my wife or myself, and my wife and I wouldn't navigate the parks with my brother as well as our two children. When combined with the changes to LL, the new dynamic doesn't work for our family.
We were planning on a January trip that included my brother, and I've now been saying to family that I don't think it makes sense for he and my parents to go because of the 4 person cap + LL changes. I can speculate that Disney will come up with an accommodation that works for us, but they won't even have the conversation now without tickets in hand.
We stay offsite, and pre LL changes, the plan was for us to get APs in January. That's very likely out the door as well.
Not trying to speak for them - but I’m guessing they want to experience the park and the attractions together.Could you not get lets say a DAS return time for 7 Dwarf mine train. Get to the entrance with everyone. The 4 of you (you, wife and kids), get in line for the ride. Your parents and brother do Fantasyland things near the ride until its time to tap in for 7D?
Yeah, I can see that being frustrating. It's really a tough situation and balance for Disney to strike. It almost sounds like the return to queue might be better than DAS in that case since everyone would ride together.Not trying to speak for them - but I’m guessing they want to experience the park and the attractions together.
It kind of baffles me how the answer from Disney is “just split up” - for many families the point of going to Disney is to experience it together.
Can you buy LLMP for the other 3 in your party and coordinate times?It's been my experience that WDW is fairly quick while Disneyland is glacial.
When I travel with my autistic brother, we are generally rolling 7 deep (My parents, brother, my wife, and my two kids). For our family, there is no doubt that my brother is who the current DAS system is designed for. The issue for us is the reduction in the number of guests assigned to the DAS at any one time. My parents wouldn't be able to navigate the parks without my wife or myself, and my wife and I wouldn't navigate the parks with my brother as well as our two children. When combined with the changes to LL, the new dynamic doesn't work for our family.
We were planning on a January trip that included my brother, and I've now been saying to family that I don't think it makes sense for he and my parents to go because of the 4 person cap + LL changes. I can speculate that Disney will come up with an accommodation that works for us, but they won't even have the conversation now without tickets in hand.
We stay offsite, and pre LL changes, the plan was for us to get APs in January. That's very likely out the door as well.
I would imagine that’s kind of difficult. But splitting up parties is likely the norm once you get to a certain number even without DAS.Can you buy LLMP for the other 3 in your party and coordinate times?
They should allow DAS to act similar to return to queue at the merge point.Can you buy LLMP for the other 3 in your party and coordinate times?
Yes this is also an option, but I was thinking if they all want to just go through the LL together, just buy LLMP for the others. I don’t think it would be that hard. Let’s say they get a LL for 1pm at mine train and wait is 1hr. The DAS holder and family just need to request one around noon or so and they can all go together between 1-2They should allow DAS to act similar to return to queue at the merge point.
Group A, (the group without the DAS person) get in standby line. Once they reach the LL merge point, they call/text group B (the group with the DAS person). At that point Group A stands to the side and waits until Group B hits the merge, then all can ride together.
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