A recent and related example is Disney updating its disability access services (DAS) and changing policies for those who are used to or familiar with specific access programs. As an avid Disney fan and Disney World visitor, I’ve been following many
social media posts about this shift. Here’s what I’m seeing:
- Disney believes too many people were taking advantage of their DAS accommodations and decided to make it harder to be approved for disability access.
- Since the updates went into effect last month, many parents have taken to special media to complain that their children who have previously received the DAS pass are no longer eligible. These children include those with ADHD, anxiety, autism, and type 1 diabetes.
- Now, parents must purchase a paid option called Genie Plus (expedited line access) or have the family wait in line and call the child to the ride when it’s their turn. My take: The latter is not the most practical solution for younger children or single parents.
- Advocates are begging Disney to use the same pass as Universal Studios uses—the IBCCES pass, which requires a person to upload medical documentation to obtain a pass that is valid for a year. Universal does have the final say if the diagnoses require the accommodations.
There is a considerable debate about whether these parks even need to provide accommodations, with people saying if you or your child cannot handle it, don’t go! However, that isn’t the answer. Like school, if some assistance can make it less stressful and help a family enjoy a vacation, why shouldn’t they be accommodated?
I would gladly show my child’s medical documentation to prove her disabilities if that is what will aid her in receiving accommodations and allow us to make enjoyable family memories. I hope Disney considers person-centered accommodations in the future and doesn’t limit themselves to a one-size-fits-all approach.