If that's the policy for how rider switch works for disabled guests, then Disney should be making that clear in their policies on their site.
LLs frequently backing up, which in turn brings the standby line to a standstill, and the frustration that causes for everyone involved even when no one is being visibly or verbally unpleasant. CMs having to deal with confrontations between guests when someone has to push their way back through the standby line to rejoin their family after a bathroom emergency because there isn't a better, publicized way to do so.
Get as many non paying people out of LL…
Well to be honest, thought it's not a popular opinion, only those who pay for Genie+/ILL have any right to be in the LLs.
Well no, Disney determines who has the “right” to be in the LLs. Maybe you mean “should”have the right?
What I mean is that Disney could say "No more DAS, other accommodations will be offered", and limit the LLs to paying customers only.
I think the problem is that if they were clear and consistent, they would indeed open the door for cheaters again. Right now they’re deterring them by being confusing, inconsistent, and unreliable. That may work to deter cheaters, but it means providing that same unreliable service to non-cheaters (both disabled guests or park goers who have an occasional situation like a bathroom emergency.) Not a good long term strategy for a theme park that has built a following based on customer service.
What would the document verify?
There are obviously some CM training issues that still need to be addressed, which is leading to the inconsistencies we hear about. But I don't necessarily agree that not publicly detailing accommodations that really can't be publicly released, because there are too many variables, equates to providing unreliable service when guests are actually at the park.
I don't know how anyone can possibly judge from the outside whether they're being consistent or not. People with the same condition getting different results isn't proof of that.
I don’t think it matters if they’re public or not, if they’re consistent people will piece them together. If they’re so inconsistent that you couldn’t possibly piece together the underlying pattern, then that’s just crappy customer service for people with actual disabilities. I just don’t see a way around that.
I’m talking more about AQR and RTQ, which were supposed to be the alternate accommodations for those denied DAS.
A need for a particular accommodation. Most likely from a doctor, or maybe certain therapists.
Okay, so what if the doctor says a person has a disability that prevents them from standing in a line for more than 30 minutes? What accommodation do they get?
Out of curiosity what do you propose for those that still qualify,
Ripe for abuse, both because it's easy to fake a doctor's note and because there are too many doctors who will just give the patient what they want, whether they really need the specific accommodation or not.
I think limiting the amount of DAS accomodations that provide LL is not a crazy thought. It would allow for the program to continue to operate but would limit the use so that Disney could make their LL sales and keep the customers buying Genie Plus happier(because nobody is happy they had to buy it in the first place). I don't see how this is all that different from when someone who needs accessible seats at a concert goes to get them. There is a limited amount of them, and the customers need to make sure they plan ahead as early as possible to secure them. Now this only works if there is still screening in place to cut down on "cheaters". Is it a perfect system? No, but nothing seems to be.
Hopefully just that, if Disney tech teams can figure out the programming.
