Gotcha. So there wasn’t any type of “advantage” to having more than 1? (Talking about cheaters, not people who genuinely needed it).
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New DAS System at Walt Disney World 2024
- Thread starter AEfx
- Start date
Splash4eva
Well-Known Member
Correct. Having more than 1 per party didnt allow a person to be part of both DAS selections and vice versa. All it did was say split up mom and dad w each child as an example…
Kristamouse
Well-Known Member
They all could of had a DAS, BUT we only used one, we didn't need others. The first time started using the DAS, about 10 years ago a helpful Cast Member explained we only needed one for our party, despite 3 of our 6 "qualifying". We stick together and don't separate in the parks (one of of my annoyances with the current options... at one point our son was a flight risk runner) so more than one DAS wasn't needed. Also it would be a headache to keep track of all of them via the app. so we just went with one. That child/teen would tap first and we would all follow. In subsequent visits we would just go with our son, as he was our biggest concern. I have taken a few girls trips with our daughters and one of them have gotten the DAS and again we just used one for the whole party.
All 3 of them have documented past use of the various DAS style passes. Hope I made sense
Kristamouse
Well-Known Member
I am curious about this as well, we leave on Saturday. If our first park day, Sunday, is a disaster I will go to Guest Services and plead our case or ask for some more clear help/options/etc.,
Splash4eva
Well-Known Member
Not sure if you saw my earlier post but fwiw Genie has been pretty effective using drop times and knowledge of being in the parks all these years. Even at MK ive seen plenty of solid not sure if they are drops but definitely inventory popping up. Yea not ideal to be on phone but its not awful refreshing a few times etc
nickys
Premium Member
Just partially quoting to stress a point.
Everyone who thinks they might have to leave the queue should speak to a CM BEFORE they enter a queue. Not just solo guests etc.
From firsthand reports, different rides are using different procedures. In some cases those guests are being redirected to an alternative entrance because of the difficulties leaving the stand-by line.
Find out before hand what you should do. Reports in the last few days are saying things are generally working well if you ask before you enter the queue.
I think that Disney doesn’t want to put the exact formula for what accommodation is available at each ride under each circumstance on their main attraction pages or MDE information because it makes more people who can wait in lines but don’t want to start thinking about how to “beat the system” instead of actually being available as a resource for ex-DAS users. If, hypothetically, one knew that Peter Pan typically just directs you to the LL when the wait is less than 45 or issued a LL return pass when the wait is more than 45m, a lot of people would tell the attraction CM “gee whiz, I would just love to wait in this here 75 minute line but I sure can’t, what can you do for me?”
I (obviously) don’t speak for all potential AQR users, but I’m willing to endure a little more friction/uncertainty when I need AQR assistance to avoid the new system being completely overwhelmed by people who don’t need it but would like to have it once they learn about it.
I (obviously) don’t speak for all potential AQR users, but I’m willing to endure a little more friction/uncertainty when I need AQR assistance to avoid the new system being completely overwhelmed by people who don’t need it but would like to have it once they learn about it.
I think a huge part of the issue is that so many now say their medical issues are disabilities but funny how it only applies to their time at Disney. This is why the program was so over used and it was definitely affecting how non DAS people were being able to utilize the rides. If the average Disney guest only gets to take part in 4" good attractions" a day than DAS users should only get the same and also not a DAS for multiple visits to the same ride in a day.
ConfettiCupcake
Well-Known Member
Yeah I think this is an issue as well as procedures likely differ at some attractions depending on the party size, the situation, the location in line, the crowd level, the reason for leaving (are you coming back promptly or do you need an open amount of time), and that makes it hard to publish a set of procedures. I don’t think they want a person to think they will be accommodated with X when actually their situation gets Y.
I think they mean it when they say you need to ask at each attraction because the procedure is different. I don’t think they’re trying to be difficult for the sake of being difficult.
KrzyKtty
Well-Known Member
But it's unrealistic for someone to talk to a CM before they enter every line just in case their child has to go pee. Lord knows i'm not gonna do that.
Sure, but that's been handled in Disney queues - and queues all over the world - for as long as queues have existed, long even before DAS. I don't think people are confused about how to handle emergency bathroom situations. I had to duck out of the Test Track line when my oldest was 4 years ago for a bathroom situation, and it was handled just fine without any heads up to the cast. I think it's more for people who have other (and more specific) needs that may or may not need to be accommodated while waiting in line. Someone in this thread posted that they needed to leave because of back pain, so their entire family got out of line and the CM wouldn't give their entire family a return time. But that's the thing - the whole family isn't supposed to leave together - just the person who needs to get out of line, and perhaps one person to accompany them (depending on size of the party and the needs of the person). Why on earth would he think his entire family would need to leave because HE has back pain, you know? That's like taking your entire family of 8 out of line because your 3 year old needs to go potty. But since there was obviously confusion on his part, and knowing that his back pain was a possible hinderance to waiting in line, I don't understand why he wouldn't have asked for the specific procedure before getting into the line. "Hey, I have a bad back that sometimes acts up if I stand too long. If it starts flaring up during my wait, what do I need to do?"
Or even more specifically, I think it's best to talk to CMs when you already know that you (or a member of your party) cannot wait in the SB line at all. That way the CM can tell that person what to do while their family waits in SB and then how to meet up with them at the appropriate time as they get closer to the ride.
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KrzyKtty
Well-Known Member
For what it's worth, I'm not disagreeing with the system's disney has in place. My post is simply empathizing with the stress those with disabilities are going through right now due to a lack of information. How stressful must it be to plan a very expensive trip to WDW for your family and not have a lot of information on the specifics regarding how your disability will be handled until you get to the actual ride.
I also don't think that there is as much danger about misusing AQR or Rider Swap. They are simple enough systems that basically equate to get back in line. I honestly think disney's hesitancy to put any of that on their website is just them not wanting to go through the logistics of having to pay their web design team to overhaul the information on that many ride pages.
Sure, I can appreciate that as well.
As much as it seems to be a huge unknown, I have to imagine that after a number of attractions, you get a feel for what the accommodations are going to be most of the time. A single adult, with her without a young child is probably going to receive a RTQ most times. An individual in a larger group is probably going to be directed to a quite/cool place to sit (if needed) while they wait for their family to do the SB, who will then call them to join them at the merge point. There might be some rides that might have slightly different procedures, but for the most part, they all sound like one of two options - RTQ or AQR. I would hope that after getting a couple of attractions under one’s belt, the process will become a lot less stressful once a family knows what to expect. Again - I HOPE. I could be way off base here, I suppose.
I’m just thinking back to my old CM days - pretty much every 4th person entering the queue would ask us such silly questions: “How long is the wait?” (while pointing to the wait sign) “Is this Attraction X?” (While pointing to the ride’s name?) “Wife, are you sure you’re tall enough?” (Har, har husband…
)A genuine question about a brand new procedure isn’t going to annoy a CM (unless they’re just a bad CM
), so I hope no one feels bad or like a pest for talking to the CM before entering the queue about an accommodation they might need. 
Jrb1979
Well-Known Member
I disagree with that. The reason they don't put the info online as AQR will fluctuate depending on line length and LL usage.
Angel Ariel
Well-Known Member
Agreed. Again, it's not like other parks don't post attraction by attraction disability information. They do. And apparently Disney did just publish an attraction by attraction sensory guide. That's a great step! This shouldn't be buried, though - link it on all attraction pages in MDE. They can't post something with every possible scenario in play taking into account party size and such, but they can give basic details for AQR at each attraction (esp. given they say they have a defined process for AQR at each attraction).
I agree - "on the ground" reports I've seen show that procedures can differ based not just on the attraction, but crowd level, standby length, LL length, number in party, need of the guest, etc.
Putting out a page for each attraction saying "this is how it will be handled" will not only encourage too many people to try to get more accommodation than they actually need, it will result in unhappy guests who expect one thing but get something else due to all of the variables listed above.
KrzyKtty
Well-Known Member
I think we also have a habit of over exaggerating how easy these systems are to figure out, because most of us by the nature of being members of this board have a deeper knowledge of disney parks. There are very large number of people who visit the parks for the first time in their life with very little knowledge. What seems easy to us to figure out as we go along might not be so much for them, especially combined with the day today stress of having to deal with unpredictable disabilities.Sure, I can appreciate that as well.
As much as it seems to be a huge unknown, I have to imagine that after a number of attractions, you get a feel for what the accommodations are going to be most of the time. A single adult, with her without a young child is probably going to receive a RTQ most times. An individual in a larger group is probably going to be directed to a quite/cool place to sit (if needed) while they wait for their family to do the SB, who will then call them to join them at the merge point. There might be some rides that might have slightly different procedures, but for the most part, they all sound like one of two options - RTQ or AQR. I would hope that after getting a couple of attractions under one’s belt, the process will become a lot less stressful once a family knows what to expect. Again - I HOPE. I could be way off base here, I suppose.
I’m just thinking back to my old CM days - pretty much every 4th person entering the queue would ask us such silly questions: “How long is the wait?” (while pointing to the wait sign) “Is this Attraction X?” (While pointing to the ride’s name?) “Wife, are you sure you’re tall enough?” (Har, har husband…
A genuine question about a brand new procedure isn’t going to annoy a CM (unless they’re just a bad CM
It really wouldn't kill disney to provide a little bit clearer direction.
Heck on another aboard, within one day there were two conflicting reports about trying to use AQR. Both people talked to cast members before getting in line. The first person only tried it on two rides, was a single traveler, and had a lot of success with both. Is the other person I believe was in a small party, and reported that every cast member except 1 that she talked to looked at her like she had three heads and had no idea what she was talking about with AQR. How is that supposed to help her?
I give disney a lot of leeway, I adore those parks. But it does not seem like proper planning and training really went into this before going live. It seems a bit slap dashed.
I can fully admit that these systems seem pretty straight forward to me and I wouldn't necessarily have issues with them. I am A type a planner all the way around. If my husband were the one traveling and leading the trip, he would literally break his hand trying to punch a hole through wall with sheer frustration. There is no way his patience and stress levels would be able to handle something like that.
Yeah, having no need for these systems myself, I can’t speak from first hand experience. To me, it sounds like a fairly straightforward system - BUT from what you’re describing, it also sounds like Disney is botching the rollout whether it be through miscommunication or poor training.
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ConfettiCupcake
Well-Known Member
Yep, I think it’s this.
They don’t want a family of 4 getting visibly frustrated with a CM because they thought they would be accommodated with a return time when exiting instead of guidance to split the party and re-enter, or a group thinking they would be escorted to the loading platform when the entire group has left the line pre merge, people thinking they can request return times and not enter a line, people thinking they will always be directed straight into the LL, etc.
From the little bits of reports that have come out, they seem to actually intend to accommodate in a variety of different ways that are dependent on more factors than just which attraction it is.
Vacationeer
Well-Known Member
- In the Parks
- No
From first hand reports this seems very likely. They're still watching how this all works in real time. At some point WDW might post the more pertinent details once they’re certain no further adjustments are needed.
The compartmentalization of video chat, GR and ride CMs being separated is likely a shield for things like unwillingness to try other options or persistence of unreasonable requests. Somewhat anti-consumer, also a tool for accomplishing goals.
It’s frustrating for guests caught in the middle who are just trying to figure out how to use the new system. Hopefully WDW is rectifying sensible complaints. Changes could be justifiable if eventually leads to net improvements overall. The more severe disabilities regarding queue see improvement, new methods work for accessing attractions, standby and Genie+ work better. The park experience worsened to the point it pushed even more people into DAS reliance or out of their trips. The post-FP+ spiral was unsustainable. Genie+ was unable to relieve any of it while exacerbating the issues.