News New DAS System at Walt Disney World 2024

[Andrew25]

Then given Disney's pull in the industry, Disney should have no problem enforcing that ibcces be transparent with what the qualifications are of the people making these decisions if they're going to use ibcces.

ETA: as well as transparent with how the data collected by ibcces is stored/protected, how long it is stored for, etc.

I hope that is the case.

There is no win-win situation... best case scenario is a reduction in abuse, not a complete stoppage of it.

 

[Angel Ariel]

Courtesy is one of the things being exploited

A lot of reports of 16 person extended groups using DAS at their leisure…which is not really what it’s designed for

Then that's on Disney and their training of CMs, as the policy is clear at a limit of 6.

 

[Angel Ariel]

I hope that is the case.

There is no win-win situation... best case scenario is a reduction in abuse, not a complete stoppage of it.

It won't be unless people clamor for it in the numbers of people clamoring for an end to DAS. And people without disabilities aren't impacted by it as they are by the existence of DAS, so the likelihood that clamor will exist is slim to none. People rarely advocate strongly for that by which they are not affected.

 

[Drdcm]

Then given Disney's pull in the industry, Disney should have no problem enforcing that they be transparent with what the qualifications are of the people making these decisions if they're going to use ibcces.

The reality is the person assigning the passes is going to have no qualifications. The only difference is that instead of a random CM with no qualifications, a random IBCCES person with no qualifications.

 

[Sirwalterraleigh]

Then that's on Disney and their training of CMs, as the policy is clear at a limit of 6.

I don’t disagree with you…

But that’s not a reasonable expectation of the frontline emps. They avoid confrontations…so do the managers…
And it’s hard expect 19 year olds from Wichita St that barely know how to speak to a human in person to eloquate disability policy.

 

[Angel Ariel]

The reality is the person assigning the passes is going to have no qualifications. The only difference is that instead of a random CM with no qualifications, a random IBCCES person with no qualifications.

Exactly. Hence this whole "well it'll be better regulated because a 3rd party with qualifications will be reviewing" is hogwash.

 

[Brian]

I don’t disagree with you…

But that’s not a reasonable expectation of the frontline emps. They avoid confrontations…so do the managers…
And it’s hard expect 19 year olds from Wichita St that barely know how to speak to a human in person to eloquate disability policy.

It's not a reasonable expectation of the front line CMs of today. A decade or two ago and they would be able to handle it. The caliber of this group of CMs has certainly gone down over the years, but that's a story for a different thread.

 

[Angel Ariel]

I don’t disagree with you…

But that’s not a reasonable expectation of the frontline emps. They avoid confrontations…so do the managers…
And it’s hard expect 19 year olds from Wichita St that barely know how to speak to a human in person to eloquate disability policy.

I don't disagree with you either .And...

its also then not the responsibility of disabled people to deal with the fallout of Disney not enforcing its own policies...

 

[MagicHappens1971]

Then that's on Disney and their training of CMs, as the policy is clear at a limit of 6.

Policies are designed to be "bent", Disney does designate the limit as 6, but GR does inform you that attractions may give you leeway, and I've also been in GR and overheard larger families be issued two DAS passes to accommodate them after they raised some h**l.

I have an invisible disability and use DAS on every trip, I think the limit of 6 is more than fair. The DAS user should not be isolated an unable to experience the attraction with the rest of their party, and what about children DAS holders? Should they experience the attraction without their parents?

 

[MagicHappens1971]

I think a lot of animosity comes from people blaming DAS users for the inflated wait times for standby guests when the problem really is LL. I visited WDW in the spring of 2021 (albeit with lower attendance) and used the LL as a DAS user even though there was no Genie+ at the time, there was very rarely anyone else in the LL queue with us.

 

[Smiley/OCD]

I understand why this is being done, but it is unfortunate. Those who really need it will have to go through extra burden because of the abusers. My older son is mildly autistic. He has learned to deal with it and you’d never know it now. But when younger, he’d have infrequent melt-downs. Never got violent and dangerous, but from time to time, he’d lose it, mainly when things didn’t happen when they were scheduled And he was otherwise stressed. At WDW, he generally had no problems and we never used DAS. But one trip, when he was about 4, he was off — the plane was delayed 5 hours, and he took a few days to recover. The thought of getting in a line and not knowing how long it would take was overwhelming him. That trip, we stopped at Guest Services and used DAS. With outside verification required, I’ll bet that a decision like that wont be possible. And that’s too bad.

I’m sure there’ll be instances where something could be done at the park for a one day allowance on a case by case basis. I don’t honestly think anyone (including Disney) is looking to be a harda** about it, but as a regular DAS user, the abuse is abundantly obvious.

 

[Tha Realest]

I think a lot of animosity comes from people blaming DAS users for the inflated wait times for standby guests when the problem really is LL. I visited WDW in the spring of 2021 (albeit with lower attendance) and used the LL as a DAS user even though there was no Genie+ at the time, there was very rarely anyone else in the LL queue with us.

It seems that wait times are similar to where they were in the FP days?

My view is the entire G+/ILL gaming undertaken by operations is undone by DAS, especially without any rigid enforcement as to who is entitled to DAS and the what a DAS user (and their extended party) is entitled to experience.

 

[wdwmagic]

Hearing the start date is rather soon, details coming.

 

[Touchdown]

Hearing the start date is rather soon, details coming.

Is this going to be a WDW thing only or also rolled out at DLR?

 

[Angel Ariel]

Hearing the start date is rather soon, details coming.

For the love. So for a destination that intends for people to plan so much in advance, they're going to repeat the mistake universal made by having this go live without a lot of notice?

Way to learn, Disney, way to learn.

Considering the park requires dining reservations 60 days in advance, the least they could do is give people that same notice.

 

[wdwmagic]

Is this going to be a WDW thing only or also rolled out at DLR?

WDW and DLR

 

[Smiley/OCD]

It's very unfortunate that there are so many people who look to abuse the system that it makes something like this necessary. I mean, seriously, how despicable of a person do you have to be to want to use a system designed to assist people with disabilities to skip lines?

Personally, I won't even use a handicapped parking space for 10 seconds as an aid to turn around. My wife and I took our pretty severely autistic nephew to Herseypark a few years ago. Even though we could have taken advantage and taken him on the rides with the longest waits multiple times, we just took him on each one once. We felt strongly that the program was offered so kids in his situation would be able to experience everything, not so that he (and we) could get multiple rides with little wait while all of the able bodied people waited even longer because we were abusing the system.

How dispicable?? Using your example, how many people without a handicapped placard or plates park in handicapped spaces on a daily basis?? Don’t get me wrong, I agree with you 100%, but in this “entitled” world, it’s approaching rampant.

 

[DCBaker]

The DAS updates are live on the Walt Disney World website.

https://disneyworld.disney.go.com/guest-services/disability-access-service/

 

[Sirwalterraleigh]

Policies are designed to be "bent", Disney does designate the limit as 6, but GR does inform you that attractions may give you leeway, and I've also been in GR and overheard larger families be issued two DAS passes to accommodate them after they raised some h**l.

I have an invisible disability and use DAS on every trip, I think the limit of 6 is more than fair. The DAS user should not be isolated an unable to experience the attraction with the rest of their party, and what about children DAS holders? Should they experience the attraction without their parents?

Unfortunately…the squeaky wheels always get the grease

Then they tell their relatives…their neighbors…post it in the internet

 

[Tha Realest]

For the love. So for a destination that intends for people to plan so much in advance, they're going to repeat the mistake universal made by having this go live without a lot of notice?

Way to learn, Disney, way to learn.

Considering the park requires dining reservations 60 days in advance, the least they could do is give people that same notice.

Good news - policies remain in place through June 17.