As for the allegedly rude manager, get over it.
Always a great way to answer someone's question or thoughts. I've heard that great negotiators througout history often begin their discussions with "...get over it..."
He is getting paid peanuts by Disney.
Wow. I guess he should consider working somewhere else perhaps.
And he has to deal with guests who mis-judge the level of service and courtesy they should expect relative to the compensation and expectations Disney places on its Cast Members.
Let's talk about expectations for a moment. We live in an age where more and more places of business believe they are doing the
customer some special grace by taking their order, taking their phone call, or completing the stated contracts which they advertise. This often doesn't work out for the business as it is the customer who is actually doing the favor by spending their money with the business. Thus, in the end the customers expectaion of the business is broken and the particular business owner has a broken expectation as the customer no longer spends their money there.
(If you didn't detect some sarcasm in that paragraph - see your doctor.)
I cannot speak for the people involved in this instance, nor would I attempt to. I can however attempt to put myself in the same situation.
When I visit WDW I have a level of expectation. I expect to witness a level of service that defines what Disney is. This is an expectation based on the organizational advertising that occurs in so many formats. It is also based on previous experiences that add up over the years. I can conclude that the Disney organization has done their best to keep me in a park, and spending money. This would include finding people who agree under their own free will to work within the expectations Disney has asked of them and for the pay specified.
I would like to think that I am a relatively low maintenance guest when I visit the parks. I understand there are mechanical breakdowns, weather problems, and all manner of problems that arise in the daily operation of a theme park. I've also worked jobs that were low paying with high expectations - which by the way can really tell you a good bit about who you are and what your work ethic is going to be like in life.
Had I asked a manager a question regarding a change on a menu and been answered with "...you can get it at Wal Mart..." would I be inclined to complain? - Perhaps. At best the response was veiled sarcasm and at worst it was a foolhardy remark meant to end the conversation.
Whether I would pursue the situation to a complaint stage or not,
I would have witnessed a failure in the level of service expectation.
Last time I checked, no one employed at WDW was working there because they had a gun put to their head. Asking a question about the service and courtesy of cast members deserves a better response than "You expect too much."
Indeed.
