New Be Our Guest lunch line procedure (Test?)

BrianV

Well-Known Member
That's not to say that people aren't getting upset about not being able to wait in line for an upscale fast food restaurant. As others have pointed out, people expect to be able to choose to wait for fast food. That's typically how it works. But while I doubt anyone is storming out of the MK and deliberately eating elsewhere to get back at Disney, I'm sure there are people who would decide to not eat QS in the MK if their money is not going to be spent on the things they were wanting, particularly if they were on their way out for a break anyway.

Fair enough. But do you think the number of people who choose to take a break outside of disney will be impacted. Under the old system, people who refused to wait 1.5 hours for quick serve might well have decided to take their break and go back to an offsite restaurant--if they can't eat where they want they might as well save some money. Now it will be the people who were not allowed to wait in line. Different annoyed people is all we are talking about.

It is disney's job to decide whether the number of annoyed people who take their money elsewhere is greater under the old or new scenario.
 

xdan0920

Think for yourselfer
Hey, so, it's okay to not buy into the brand at every turn.

They just turned a fast food place into a weird race to get a return ticket place(woohoo, invisible line!!!) rather then expand capacity to meet demand. And people swallow it down like it's a great move in customer service. It's not. It's the lazy, let's not risk spending extra dough way out.

Fwiw. BOG should never be qsr. How you turn a sig dining experience into a cafeteria every day is beyond my comprehension. It should be one or the other. Not both. But TDO is catching those nickels. Good for them I guess. Though, I wonder, are they losing the plot a bit? Could BOG be Table service all day every day?
 

jencor

Active Member
Trying to picture this in general (situations may vary, like yours)...

Setting: 12noon outside BOG

Daughter: I'm hungry, can we have lunch.
Dad: Sure, let's go to Be Our Guest.
CM: I'm sorry, there is no more space at Be Our Guest Today!
Dad: That's it, then, I'm leaving the Magic Kingdom. In fact I'm leaving all of Disney World. Back to International Drive for us.
Daughter (crying): But it's only noon. I wanted to see the parade and go on rides after lunch. Can't we eat somewhere else?
Dad: It is either Be Our Guest or we're leaving all of Disney World to find food now!

Being that kids are out of the house and the fact that they have always understood we have to do things differently because of my wife's health issues, we are use to not always getting things the same as others and they were always good with wanting to do things as family. Plus I think we could of planned BOG if we knew about the dining reservation for lunch, the thing that upsets me is they just decided to do it with no warning.
 

Mike S

Well-Known Member
Hey, so, it's okay to not buy into the brand at every turn.

They just turned a fast food place into a weird race to get a return ticket place(woohoo, invisible line!!!) rather then expand capacity to meet demand. And people swallow it down like it's a great move in customer service. It's not. It's the lazy, let's not risk spending extra dough way out.

Fwiw. BOG should never be qsr. How you turn a sig dining experience into a cafeteria every day is beyond my comprehension. It should be one or the other. Not both. But TDO is catching those nickels. Good for them I guess. Though, I wonder, are they losing the plot a bit? Could BOG be Table service all day every day?
Maybe if there were more regular quick service restaurants open BOG wouldn't have to be a fusion of the two and could just be table service all day.
 

cw1982

Well-Known Member
Fair enough. But do you think the number of people who choose to take a break outside of disney will be impacted. Under the old system, people who refused to wait 1.5 hours for quick serve might well have decided to take their break and go back to an offsite restaurant--if they can't eat where they want they might as well save some money. Now it will be the people who were not allowed to wait in line. Different annoyed people is all we are talking about.

It is disney's job to decide whether the number of annoyed people who take their money elsewhere is greater under the old or new scenario.

I do agree with you completely about the fact that no one can please everyone. There will absolutely always be someone upset with change, no matter what change we're discussing.

I think @CDavid said it far better than I could have at the moment: "This point, however, just is not a major issue with Be Our Guest. The problem is Disney's solution(s) to the issue of demand exceeding supply at BOG for lunch." Personally, since I'm hearing that the standby wait was seldom (if ever) as long as the wait for one's return time, my bet is that there may be more people who would be likely to wait 30-45 minutes in a standby line than the number who is willing to come back in two hours or more, but that's certainly just my hunch. Either way, Disney really needs to come up with a better way of addressing the capacity issue here.
 

BrianV

Well-Known Member
Hey, so, it's okay to not buy into the brand at every turn.

They just turned a fast food place into a weird race to get a return ticket place(woohoo, invisible line!!!) rather then expand capacity to meet demand. And people swallow it down like it's a great move in customer service. It's not. It's the lazy, let's not risk spending extra dough way out.

Fwiw. BOG should never be qsr. How you turn a sig dining experience into a cafeteria every day is beyond my comprehension. It should be one or the other. Not both. But TDO is catching those nickels. Good for them I guess. Though, I wonder, are they losing the plot a bit? Could BOG be Table service all day every day?

It's a good customer service move for a customer who dislikes waiting in lines. Clearly I am in the minority on this issue. I'll agree to disagree and leave it at that.

However, I agree it should be table service all the time. I assumed this was to allow greater throughput and allow more people to eat there. (Oh and to make more money). As it is, reservations at dinner are damn near impossible to get. Imagine being told that you just cannot eat here ever because every reservation is gone 190 days in advance. The new fantasy lands signature location off limits to those who didn't book 190 days in advance.
 

jencor

Active Member
But what you're saying almost implies that the guests are leaving WDW mad and eating outside of the park just to stick it to the MK. That's not the way I read the post you quoted at all. What I took from it was that they were deciding to not wait two hours for their return time because they prefer to use part of that two hours to leave for a mid-day break anyway, and since they are staying offsite, it's more practical to NOT pay Disney prices for QS food if it's not coming with the BoG experience, particularly if they were about to leave for a few hours.

The thing of it is, though, many people do leave during the day and come back in the later afternoon or early evening, especially when spending the day at MK. So I wouldn't be surprised if the person you're quoting is far from the only person who makes that choice, in fact I hear people say on these very forums all the time that this is their preferred way to experience the parks; if people who take said break can't eat at the place they wanted to while on property, might as well eat something cheap offsite and save a little cash.

That's not to say that people aren't getting upset about not being able to wait in line for an upscale fast food restaurant. As others have pointed out, people expect to be able to choose to wait for fast food. That's typically how it works. But while I doubt anyone is storming out of the MK and deliberately eating elsewhere to get back at Disney, I'm sure there are people who would decide to not eat QS in the MK if their money is not going to be spent on the things they were wanting, particularly if they were on their way out for a break anyway.

thank you, you said it much better then I could and did
 

CDavid

Well-Known Member
Though, I wonder, are they losing the plot a bit? Could BOG be Table service all day every day?

IMHO, that would be the preferred solution. Be Our Guest is certainly popular enough to warrant such a move, and the problems of long lines, FP+, 'return cards', and disappointed guests all largely go away if you instead accept ADR's for both lunch and dinner. A few walk-up customers might be served, just as they are at any other WDW table-service facility, but given BOG's popularity this would likely be rare.
 

AEfx

Well-Known Member
You as others keep making that argument by tacking on 'fast food' as if BoG is serving the same hamburger that every other place on property is even though that's not the case. If BoG wasn't better than fast food, we wouldn't be having this conversation.

I'm not sure what you miss here.

Walking up to a counter (or entering into a terminal) and ordering your food is fast food, or "Quick Service" for the fancy folk. If they serve burgers or roast beef sandwiches, it's the same difference. The quality of the food is irrelevant to the method of ordering.
 

Jennifer66

Well-Known Member
Here's the scenario I see playing out in this situation: I want lunch, and I'd like to eat at BoG, but I don't have a FP+. I get in line around 11:15 figuring I'll have my lunch no later than noon. Instead, I get a paper pass that tells me to come back at 1:15. There is no way I'm waiting that long for a sandwich and a cupcake; not to mention the fact that most kids could never wait that long to eat. If I have to buy $25 worth of snacks to hold my family over for a couple of hours, I'm just going to another QS restaurant. This system does nothing to increase customer service or guest satisfaction that I can see.
 

The Mom

Moderator
Premium Member
I'm not sure what you miss here.

Walking up to a counter (or entering into a terminal) and ordering your food is fast food, or "Quick Service" for the fancy folk. If they serve burgers or roast beef sandwiches, it's the same difference. The quality of the food is irrelevant to the method of ordering.

I think that the term should be changed to "Counter Service" which would then remove the expectation of fast service, but still let you know that you will not have a waiter and will stand at a counter of some sort to order. There are many restaurants (mostly deli/sandwich shops) that use this system.
 

startraveler

Active Member
Is this just a test for busy times, summer, Christmas, etc going back to "normal" in the fall? Is it still a test that will be stopped at some point and evaluated? Or is this just the way it is to eat there now?
 

dadddio

Well-Known Member
I'm not sure what you miss here.

Walking up to a counter (or entering into a terminal) and ordering your food is fast food, or "Quick Service" for the fancy folk. If they serve burgers or roast beef sandwiches, it's the same difference. The quality of the food is irrelevant to the method of ordering.
Fast food: Go to the counter, order, wait for food, go find table
BoG: Go to kiosk, order, go find a table, food brought to you.

A subtle difference, but a difference.
 

dadddio

Well-Known Member
If
Is this just a test for busy times, summer, Christmas, etc going back to "normal" in the fall? Is it still a test that will be stopped at some point and evaluated? Or is this just the way it is to eat there now?
If it's like the other, similar, recent tests, it will only last a few days.
 

Monkee Girl

Well-Known Member
Is this just a test for busy times, summer, Christmas, etc going back to "normal" in the fall? Is it still a test that will be stopped at some point and evaluated? Or is this just the way it is to eat there now?

It's just a test right now I believe. It may take a day or two or maybe the whole week. Once they get their data (and customer reactions) they will most likely go back to the old way until they decide on the best course of action. I honestly believe if they are going to do the Fast pass thing, make it easier on everyone (both customers and Disney) and just turn the place into a full table service...like how it should have been from the start (just my opinion).

I am all for Disney trying to make things easier (and prettier) but this just seems WAY too complicated. Either stay traditional and say 'first come first serve...wait in line or don't' or make it all reservations period. And figure it out before Easter 2015 please. :D
 

Prince-1

Well-Known Member
Except that it's just a test.

You don't "test" something without having the intention of possibly implementing the tested idea.

Now whether they actually do this or not remains to be seen but saying this is just a test is pretty silly. They are actively looking to change the way people without reservations get into BoG and this is one way they may do it. I don't care one way or another as I don't like the food there and wouldn't wait for it but this test may go live...depending on feedback and other factors.
 

stevehousse

Well-Known Member
Fast food: Go to the counter, order, wait for food, go find table
BoG: Go to kiosk, order, go find a table, food brought to you.

A subtle difference, but a difference.

Now ur just being petty. It doesn't matter if it's Pecos bills or BOG, or McDonald's or Panera Bread or Chipotle...fast food is fast food...why do u insist on coming to all the FP paper threads and defending every single one...I will ask again, are u sure u don't work for the mouse's social media brigade...cuz from all your "positive" posts about reverting back to FP, it sure seems like u r. I just find it odd that u get so defensive of the Mouses actions even when 99% of people on here don't really agree with u...stop trollin!
 

NMBC1993

Well-Known Member
It'll be interesting to see how this "test" turns out. Even as a local, I have not been able to make it into BOG for lunch. It's not for lack of trying so much as I don't want to wait in a never ending line just to eat a $30 lunch. Personally, I'd rather they just open Tortuga Tavern for longer than 3 hours on "crowded days" and I'd just go there. They have a great topping bar and I've never had a bad meal at that location. Come on MK team, you've got tons of restaurants just lying around, RE-PURPOSE AND USE THEM!
 

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