My wife and I are doing universal for the first time and quite literally just got off transformers. We both had absolutely no clue what was happening. We also rode rise this week and while it for sure has its issues it was much easier to follow from just a story telling standpoint. We clearly knew who we where supposed to be and what we where doing.
Not really fair comparing the two in my opinion though, as one is a world class headlining attraction in my opinion, and one is a filler attraction for a ride that similar to DHS seems to desperately need attractions.
To add, seems like this should be nipped in the bud as it has nothing to do with muppets or monsters