MM+ Why we can't have nice things.

[pax_65]

I agree. In my assessment after having utilized MBs, I can't imagine how Disney expects this to make money.

Disney is getting a lot of data from the bands. They know where you're going, what attractions you're doing, what merchandise you're buying, what you're eating, etc. They had access to a lot of this before, but it seems much more comprehensive now.

I'll be curious to see how Disney uses this data in marketing. I wouldn't be surprised to see "up-sells" of some sort - offering you opportunities to buy things based on your interests. "Because you enjoyed Fantasmic, maybe you'd like the dinner package"... "Because you enjoyed Toy Story Mania, maybe you'd like to purchase extra FPs to enjoy it again"... "Because you enjoyed the Yachtsman Steakhouse, maybe you'd be interested in this special dining plan"... whatever.

This could potentially bring in additional income, especially if they get people purchasing things they never bought before (like added FPs, show/fireworks reserved viewing locations (either with or without dining), etc)

 

[WDWDad13]

Disney added complexity where none was needed - the pre-planning bit is what made this a unmanageable monster. MB would have been a success if

- Left legacy rules in place
- Pre-planning limited to onsite access ie through Disney Internet/Concierge/GR
- made the MB a eFastpass - walk up mickey to mickey and get a return time - and optionally have it print your return time or SMS a time to your phone which would work even with dumb phones.

This would have still given onsite guests the ability to set up their FP's for their entire vacation once they arrive which would give them a substantial advantage.

have you used this system yet? there is no pre-planning "REQUIRED"... it's better to do that...heck I could make an argument it was better to pre-plan before... but you can still enjoy the parks just as you use to

 

[Voxel]

Disney added complexity where none was needed - the pre-planning bit is what made this a unmanageable monster. MB would have been a success if

- Left legacy rules in place
- Pre-planning limited to onsite access ie through Disney Internet/Concierge/GR
- made the MB a eFastpass - walk up mickey to mickey and get a return time - and optionally have it print your return time or SMS a time to your phone which would work even with dumb phones.

This would have still given onsite guests the ability to set up their FP's for their entire vacation once they arrive which would give them a substantial advantage.

I agree and disagree with this. Mainly because getting fastpasses on a the fly for Toy Story (The only ride I have see with this issue) is next to impossible with the old system. When I was in Disney world the line for that fast pass kiosk went all the way to the hat. These were just people trying to get a fast pass. Its crazy. In that regards I understand allowing plotting Fast Passes ahead. They should have done a mixed system, where you get one fp+ a day for that one ride(such a toy story) that has ridiculously long lines, then you get as many other FP as the previous system allowed by just going to the kiosk.

 

[ford91exploder]

explain to the rest of us how a previous line now takes longer due to MM+, especially when fastpasses are/were used already?

I just returned from a 2 week trip... used a few FP+'s... most I did not... I didn't notice anything different about waits at all

Look we KNOW you work for Disney, Standby lines now move at a glacial pace once FP+ return times are active, According to a friend who was down there during EMH the peter pan standby queue just drained rapidly as it was designed to. Once FP returns went active it took an hour for the 40'th person in line to enter the ride.

Why is this one asks because TDO OPS is enforcing a FP+ to standby ratio.

Calling @lentesta - what is the average standby wait these days?

 

[WDWDad13]

Disney is getting a lot of data from the bands. They know where you're going, what attractions you're doing, what merchandise you're buying, what you're eating, etc. They had access to a lot of this before, but it seems much more comprehensive now.

I'll be curious to see how Disney uses this data in marketing. I wouldn't be surprised to see "up-sells" of some sort - offering you opportunities to buy things based on your interests. "Because you enjoyed Fantasmic, maybe you'd like the dinner package"... "Because you enjoyed Toy Story Mania, maybe you'd like to purchase extra FPs to enjoy it again"... "Because you enjoyed the Yachtsman Steakhouse, maybe you'd be interested in this special dining plan"... whatever.

This could potentially bring in additional income, especially if they get people purchasing things they never bought before (like added FPs, show/fireworks reserved viewing locations (either with or without dining), etc)

I think that is a GREAT idea and I hope they do go this route. It could only be a win-win... I recall them also mentioning in the past potential discounts alerted to some people for certain things to either help with crowd control or because of your interests a well.

 

[GrumpyFan]

I think that's why they are installing FP+ kiosks... so people can do this who don't have phones. I think this is a good idea. They probably need to install some at each resort as well or even have the tv in your room linked to the internet with a keyboard to allow people to do it or check it from their room

Having access via the TV was actually discussed in at least one of the patents for MM+/NGE.
So, they have thought about it. I think it probably got pushed back further in the project due to cost. But, then you have to ask, if the majority of guests are eventually going to have smart phones, will a "smart TV" with this kind of access be necessary?

 

[Voxel]

Disney is getting a lot of data from the bands. They know where you're going, what attractions you're doing, what merchandise you're buying, what you're eating, etc. They had access to a lot of this before, but it seems much more comprehensive now.

I'll be curious to see how Disney uses this data in marketing. I wouldn't be surprised to see "up-sells" of some sort - offering you opportunities to buy things based on your interests. "Because you enjoyed Fantasmic, maybe you'd like the dinner package"... "Because you enjoyed Toy Story Mania, maybe you'd like to purchase extra FPs to enjoy it again"... "Because you enjoyed the Yachtsman Steakhouse, maybe you'd be interested in this special dining plan"... whatever.

This could potentially bring in additional income, especially if they get people purchasing things they never bought before (like added FPs, show/fireworks reserved viewing locations (either with or without dining), etc)

Retailer are doing the same thing via the wireless signal in your cell phone. They are seeing what products people are see the most and spending the most time around and offer A) more sales of that product and B) moving the product to a more PRIME position. And the fact of the mater is. It works.

 

[WDWDad13]

Look we KNOW you work for Disney, Standby lines now move at a glacial pace once FP+ return times are active, According to a friend who was down there during EMH the peter pan standby queue just drained rapidly as it was designed to. Once FP returns went active it took an hour for the 40'th person in line to enter the ride.

Why is this one asks because TDO OPS is enforcing a FP+ to standby ratio.

Calling @lentesta - what is the average standby wait these days?

LOL! - I do NOT work for Disney... if I did why would I have just vacated there for 2 weeks if it was in my backyard?

Also, Peter Pan crowds have nothing to do with fastpasses... it has to do with how many that ride can move per hour... it's horrible in my opinion

 

[ford91exploder]

have you used this system yet? there is no pre-planning "REQUIRED"... it's better to do that...heck I could make an argument it was better to pre-plan before... but you can still enjoy the parks just as you use to

I got forced into using the D-----ed system in August, Experience was so bad I cancelled my usual Christmas trip.

 

[GrumpyFan]

I think that is a GREAT idea and I hope they do go this route. It could only be a win-win... I recall them also mentioning in the past potential discounts alerted to some people for certain things to either help with crowd control or because of your interests a well.

Again, this too was included in some of the patents. I have links to several of them on my blog.

 

[WDWDad13]

I got forced into using the D-----ed system in August, Experience was so bad I cancelled my usual Christmas trip.

I appreciate that... my line was shorter jk

So what were your problems? Care to share them with us? That was in early testing as well so I'm sure some things have been fixed.

I just used my magic bands for my whole family of 5 for tickets (APs and some on standalone tickets), room keys, charges, fastpasses, and photopass and no one had a single problem... because I had set everything up ahead of time as needed

 

[ford91exploder]

Retailer are doing the same thing via the wireless signal in your cell phone. They are seeing what products people are see the most and spending the most time around and offer A) more sales of that product and B) moving the product to a more PRIME position. And the fact of the mater is. It works.

Good example are these folks http://www.meridianapps.com/ they can tell you how to FIND a item or location.

 

[Pumbas Nakasak]

Because you all have been naughty and showed disloyalty to the mouse by being unappreciative of the absolute ground breaking advancements we have made in room access and charging, upselling and data mining. It has also been noted that increasing numbers are going to Universal and enjoying it. This will not do!

 

[pax_65]

I think that is a GREAT idea and I hope they do go this route. It could only be a win-win... I recall them also mentioning in the past potential discounts alerted to some people for certain things to either help with crowd control or because of your interests a well.

My only concern is if Disney essentially makes it necessary to purchase things that were previously offered as part of your theme park admission. i.e. if you want to watch the fireworks from the main street train station, you now have to purchase it. That kind of thing.

Otherwise it has the potential to be good, if they give you good offers on things you're really interested in and help you better take advantage of all that WDW has to offer.

 

[asianway]

Look we KNOW you work for Disney, Standby lines now move at a glacial pace once FP+ return times are active, According to a friend who was down there during EMH the peter pan standby queue just drained rapidly as it was designed to. Once FP returns went active it took an hour for the 40'th person in line to enter the ride.

Why is this one asks because TDO OPS is enforcing a FP+ to standby ratio.

Calling @lentesta - what is the average standby wait these days?

Last time anyone was so active on the boards blindly defending was when Kevin was active. Hmmmm

 

[WDWDad13]

My only concern is if Disney essentially makes it necessary to purchase things that were previously offered as part of your theme park admission. i.e. if you want to watch the fireworks from the main street train station, you now have to purchase it. That kind of thing.

Otherwise it has the potential to be good, if they give you good offers on things you're really interested in and help you better take advantage of all that WDW has to offer.

certainly agree with that... sorta like how I purchased the candlelight processional dining package last week and paid A LOT to get a better seat... I hope this isn't a trend

 

[WDWDad13]

Last time anyone was so active on the boards blindly defending was when Kevin was active. Hmmmm

I hope you're not referring to me "blindly" defending MM+? I just used them for 14 days and my eyes were open a lot. It's amazing what you can see and enjoy when you have an open mind as well.

 

[jakeman]

Look we KNOW you work for Disney..

Last time anyone was so active on the boards blindly defending was when Kevin was active. Hmmmm

You guys understand that is has been stated multiple times that accusing someone of being a plant is considered trolling, right?

 

[asianway]

You guys understand that is has been stated multiple times that accusing someone of being a plant is considered trolling, right?

I missed where you got the promotion to moderator, congrats!

 

[pax_65]

certainly agree with that... sorta like how I purchased the candlelight processional dining package last week and paid A LOT to get a better seat... I hope this isn't a trend

A perfect example. I refused to purchase the dining package on principle and had to wait 2.5 hours to see the show (and luckily got a good seat). But given the demand for the show and the capacity of that theater, I could easily see a day when entry to the processional is only available for "paying guests" (except for standing room in America).