Maid caught stealing at All-Star resorts

[Victor Kelly]

The safe in POP, used your credit card to lock it, the same on the cruise ship we went on.

 

[EpcoTim]

On another note, it has never made sense to me that I am expected to tip a food server $15-$25 for bringing me my beverages and food, but $5 is actually considered generous for the person who has access to all my valuables.

Economies of scale, in a way and for lack of a better term. That server you just tipped 15 bucks waited on you for lets say 45 minutes or more and maybe only turned 12 tables that night. Mousekeeping during their shift may have cleaned what, say 50 rooms? Say a theoretical average or 15 and 5, respectively, thats 180 before tip out (server) and 250 (mousekeeping) with no tip-out (I'm assuming Mousekeeping doesn't tip out). Also, don't forget base pay, which servers make virtually nothing.

Of course theres always the cheapskates who don't tip or tip poorly and theres the generous few, but it balances out. Theres also the variables of people like you, who keep their room relatively clean and people who destroy it on a daily basis. Servers get tables who are happy and need little attention and then tables who complain about everything from the ice water temp to the wallpaper.

 

[Mammymouse]

Is it helpful for the Mousekeepers for me to put all the towels in the tub? I always do, and generally clean the kitchen area (DVC villas) and load and start the dishwasher if needed. I don't make the bed because I know they have to strip them anyway.

 

[WDWVolFan]

That's why I never use housekeeping at any hotel I stay...

 

[Pumbas Nakasak]

That's why I never use housekeeping at any hotel I stay...

Because I have a wife.

 

[luv]

Is it helpful for the Mousekeepers for me to put all the towels in the tub? I always do, and generally clean the kitchen area (DVC villas) and load and start the dishwasher if needed. I don't make the bed because I know they have to strip them anyway.

I pile my towels on the counter and in the sink, so they don't have to bend and lift!

I think if they're all together, it is helpful. I'd hang them up, but then I wouldn't get new ones.

 

[Jo DeVil]

Sorry I maybe missing something but we are assuming that the safe were secured! No where does it say they were locked. We need to take this in context, 1 employee out of how many>? One hotel room out of how many? If you compare it to the same room total to the average resort, one person is nothing (ok not to those who had there things taken) but we all have this idealist mindset, because it is our Happy place things like this seem more extreme. Don't get me wrong but I am glad they caught her red handed, but I am not going to lose any sleep over it.

 

[englanddg]

I pile my towels on the counter and in the sink, so they don't have to bend and lift!

I think if they're all together, it is helpful. I'd hang them up, but then I wouldn't get new ones.

I do the same thing. I take a bath towel and put it on the floor, then put all the rest of the towels into it. Bundle it up and leave it on the sink or one of the chairs.

 

[luv]

I do the same thing. I take a bath towel and put it on the floor, then put all the rest of the towels into it. Bundle it up and leave it on the sink or one of the chairs.

Shut up! I do that, too! I think we are the only ones, lol. I get teased for it.

And you iron.

What a man.

 

[JenniferS]

Economies of scale, in a way and for lack of a better term. That server you just tipped 15 bucks waited on you for lets say 45 minutes or more and maybe only turned 12 tables that night. Mousekeeping during their shift may have cleaned what, say 50 rooms? Say a theoretical average or 15 and 5, respectively, thats 180 before tip out (server) and 250 (mousekeeping) with no tip-out (I'm assuming Mousekeeping doesn't tip out). Also, don't forget base pay, which servers make virtually nothing.

Of course theres always the cheapskates who don't tip or tip poorly and theres the generous few, but it balances out. Theres also the variables of people like you, who keep their room relatively clean and people who destroy it on a daily basis. Servers get tables who are happy and need little attention and then tables who complain about everything from the ice water temp to the wallpaper.

50 rooms - no way.

For giggles, I Googled it. Average housekeeper cleans 10 - 16 rooms/suites in an 8 hour shift.

Marriot has a training process called "60 tips to a clean room in less than 30 minutes".

Having been a server, eons ago in university, I think servers are over-tipped and cleaners are under-tipped.
No flames please, just my opinion. YMMV

 

[EpcoTim]

Wow, didnt realize that. Take back what I said. I never use housekeeping either so I really have no clue. *Also found online that some hotels have housekeeping cleaning up to 30 rooms a day.

And in my opinion a good server deserves their 20%, since there seems to be fewer and fewer of them these days.

 

[draybook]

On another note, it has never made sense to me that I am expected to tip a food server $15-$25 for bringing me my beverages and food, but $5 is actually considered generous for the person who has access to all my valuables.

Kind of reminds me of when I worked valet parking at the Fitzgeralds Casino here in Tunica. People will tip the dealers mucho dinero for taking their money, but they'll usually just tip a buck or two to those of us who have access to their transportation home.

 

[mrerk]

I have never had an issue with Disney housekeeping. I lock up my cash and iPad, and be sure to tip appropriately. I also keep the room fairly tidy. I see no reason to tick off the person who has unmonitored access to my toothbrush.

That is too funny!

 

[luv]

I think housekeeping works very, very hard for very little money...and they deserve every tip they can get.

(Not condoling theft, of course.)

 

[GenerationX]

She was told to clean out the rooms, so she did.

 

[flynnibus]

I just don't see the need for them to ever come in my room.

-I feel this way about every hotel, not just Disney.

I like to think of it as part of the SERVICE part of a hotel. Coming home to a freshly turned over room is a pleasant experience. I refuse to stay at any extended stay format hotel anymore because of the lack of housekeeping.

 

[flynnibus]

Until the position is HIRED as a tipped position... I will not tip people for doing their basic job.

 

[Gabe1]

I believe part of the problem with guests not getting satisfaction from management when something is stolen is they report it only to Disney. My son had an Ipod stolen at his dorm and got about the same response for school security. I sent him to the local police station to file a police report, which then becomes public record. Amazingly Security had a renewed interest and the Ipod was located several days later. Same thing with Disney parking lot thefts, calling the Sheriff for a car break-in yields better results. If someone stole something from your apartment would you call the owner or the police?

Something I've always wondered is why do so many people get their room cleaned so often? I mean if I'm staying for 6-7 nights like normal I might get it cleaned once and that's due to the girlfriend wanting it.

I don't change my bed sheets at my house everyday or every 2 days, so why do it at a hotel? I always shower before bed so I'm clean myself when I get into the bed so that's not an issue. They give you towels even if you leave the do not disturb sign on your door so that's not an issue. I don't have a lot of trash in my room so I don't the garbage taken everyday.

I just don't see the need for them to ever come in my room.

-I feel this way about every hotel, not just Disney.

It is one of the perks for my very expensive room. Clean towels and sheets, clean sinks and showers. I like the indulgence. Though I do take all food type trash out immediately to trash cans, don't wish to tempt the little bugs.

But like all things Disney it will likely be a perk I have to pay for soon and listed on the remember thread...the days when Disney had maid service daily.

This is so sad to hear, and to think she was really only caught stealing $20....geez! Makes you think twice about having daily service although on my last trip I left out envelopes labeled for mousekeeping each day and twice they went untouched. It's a shame what a few bad apples can do.

But remember the common thread to thefts was her name came up many times as the maid who cleaned the rooms where multiple guests had money stolen, she probably stole plenty as she was able to bond out quickly.

And I did the same envelopes with Mousekeeping and taped it to the mirror. Didn't take it. Next day I wrote Housekeeping and she took it. Go figure.

 

[DisneyChick123]

I had a maid also steal from me once, back in 2011, we were staying at the All Star Movies Resort and I normally bring my camcorder with me but that one day decided to leave it behind as I had my camera and cell phone so I figured I would lighten my load a bit. Well when I got back from disney that night, I noticed it was gone from the table i left it on? I looked everywhere to make sure the maid didn't just move it. I know it was on the table when i left that morning cause i placed it there before leaving when I decided not to bring it. The security came and everything and of course they were like "you sure you didn't leave it somewhere else?" I told them "no" i put it on the table that morning. Well they took the report and I never heard back from them, so 2 days later I figured it was gone forever but decided to check at front desk to see if found and guess what--they found it--they didn't even let me know they had found it either. Said they found it by the pool that morning(2 days later) and they had the nerve to tell me "See you must have left it by accident by the pool, a staff member found it this morning". I told them "Nope, I haven't been to the pool once since I have been here so no I didn't leave it by the pool, and even if I had why would it take 2 days before someone found it? Duh!" They never apologized or did anything about it that i know of....I figured they probably questioned the maid and she got scared and left it by the pool to make it look like I casually just forgot it while swimming. I will leave my valuables in my car locked next time!

 

[flynnibus]

But remember the common thread to thefts was her name came up many times as the maid who cleaned the rooms where multiple guests had money stolen, she probably stole plenty as she was able to bond out quickly.

They caught her stealing $20... petty theft. It's a misdomeaner... they probably just booked her and sent her away. The worst thing that will happen to this lady is simply losing her job. It's not even a felony, so it's not like she needs to disclose this to her next employer, etc.