I've been worried about that since they started this MM&Y stuff, too.
First, who said I worked at the MK?
Second, Operations and Maintenance are two COMPLETELY different departments.
Knowing how you are, I thought you would know that by now but apparently not.
This post shows how much you know your stuff.
You're right. They should hire some internet forum dwellers to show them how to do it right.
You're right. They should hire some internet forum dwellers to show them how to do it right.
One of my marketing professors was a big shot at Gilette and he told the story about a meeting he had with his team where he suggested that Gilette sends out a Mach 3 Razor to males on the 16th or 18th birthday (I can't remember which one it was). The team didn't understand the concept of what good will that creates and how hooking someone for life lends to much greater profits down the road. It's a very simple concept.
I think you are intentionally missing the point. This is another TDO money grab because they decided to reduce the maintenence personel that would normally work on this attraction and now they are so stretched out they don't have enough manpower. And by doing so the guest is effected since now they have to shut the ride down during EMH to make up for their shortsighted profit motiff.
How is it not easy to understand? Seriously.
If maintenance was what you wanted, then you would praise their moves to increase maintenance. While I personally would understand attractions being closed for maintenance, it's a hard hit when they do. Those 1st time / only time visitors want all the attractions open so I completely understand why they want the attractions open as much as possible. There are so many trade-offs to make people happy - the customers, not the fanbois who are rarely happy.How is it not easy to understand? Seriously.
Let's say Splash is closing for more maintenance. That would be good. We all want more maintenance, even though it's a shame it has to come at the expense of the ride's operating hours.
But it IS most definately about money. The cuts that have decimated the WDW maintenance over the years, as a cost-saving measure, are what has landed them in the position where they would need to cut EMH hours to get the needed work done. If they were working with a fully staffed and funded maintenance crew, there would be no need for the extra few hours each night. Rather than bring extra manpower to ensure the ride is properly maintained, even with the short turn-around on EMH nights, they just cut the ride from the lineup.
Splash is indeed a difficult attraction to operate and maintain, but with the proper funding and care, it can certainly be done and done well. Tokyo's version runs just as much as MK's, but with none of the show quality or maintenance issues, looking as good today as it did the day it opened. Why? They spend the money to make sure it is that way.
