I do feel bad for the guy, honestly. It seems as though he was put in a terrible position by management and regardless of whether he had the ideas and PR/marketing provided the fluff or if he was just the mouthpiece for someone else's terrible PR ideas, he absorbed a lot of punishment on social media (and here). I'm not hiding from my own hammering and derision of those posts, but after a while it was clear he wasn't behind them and the ire was aimed at those behind the curtains.
Now, if he was truly the creative lead behind Epcot's changes, all the criticism by many is warranted. He has to own that, but I'm not sure he really understands why it's been so harshly criticized.