True, but not sure why people think that it's a sign of overall slow sales. Might only be an indication of slower fixed week sales, which is true. Not really sure why they even bothered to offer that option, as none of the resorts where they have offered fixed weeks has really sold very many of them.
We have never felt like 2nd class citizens, and it seemed that most of the complaining came from one person - who ended up getting more than he ever deserved. We haven't noticed any difference in the level of service at all. Case in point. We were just at BCV last week in a 1 bedroom (our preferred type of room). We noticed that there weren't any skillets to cook anything with, and the dryer sounded like a jet taking off during the spin cycle. We went down to let the CMs at the front desk know, and that it could wait until after we checked out - which was the next day. Well, the skillets and pans that were missing showed up in less than 30 minutes, and a maintenance tech was there about the same time! They swapped out the machine that day, even though we said it could wait until after we leave. This is the kind of service we ALWAYS get, and it's never been better.
As far as the rooms. Initially, DVC was designed to do a complete hard refurb of a room every 14 years. Just a few years ago, they changed it to 7 years, which did cause our dues to go up to pay for the more frequent updates. They just got done with OKW and BCV. Now SSR is getting their updates. So yes, a person might get a room that hasn't been updated in 12 years or so, and would be looking pretty worn. Since people were complaining so much about it, DVC listened and changed the timetable.
I assume you are talking about Riviera when you talk about high number of points for a room. The rooms look gorgeous, and as you know, the points aren't just for the room, but all the amenities that go with it. It's a single building, yet has 3 pools and 5 places for food and beverage. And it's completely DVC, so owners have to pay for everything. They aren't sharing costs like BCV or BWV do. While I'm not crazy about the higher points cost, I do understand why. They are pitching it at near the level of VGF for opulence, and looking at the rooms, it does appear to be that way.
Not sure about the points fiasco. I remember there was something, but don't remember any details. What was that all about?
So to caveat all of this, I don't agree with everything they have done, but it looks to us like there is a whole lot more good than bad recently.