It depends on the department but a lot of Disney customer service is outsourced. That’s why. They are not park people, they are given standardized scripts to walk people through.I just got off the phone with a member from Disney’s corporate office and all I can say is yikes. Just so out of touch with how people tour, what draws them to the parks, and how to win over guests. Every solution offered was something that would tack on 300-500 on a trip. The person had no idea why Magic Kingdom would be a priority over Epcot with little kids. It was like talking to a robot. Guess it’s good my kids are into Mario and we might start Harry Potter, just at that the time when we could think about buying DVC. Guess we need a new magic spot..so annoying..
It’s like when I call tech support for my internet. I have to open the call with the steps I took and my backeround and tell them to send me to tier 2. Tier 1 wouldn’t know what packet loss is if it hit them over the head.