We have to remember that online fandom isn’t always indicative of the average park guest. My wife and I went to Disney for the first time in over a decade this January. We didn’t know about anyone’s frustrations that you often see vocalized on here. Genie+ was a non issue for us. It was easy to use and we got the virtual queues we wanted. When we learned people had problems, we couldn’t imagine why. Honestly, we still struggle with people’s complaints on this. We loved Enchantment. Same with Harmonious. When we found out people on here despised them, we didn’t understand why. I’ve learned more about the reasoning of peoples displeasure for both and I get it, but if Disney had been following us around this past January, they’d have gotten way different insights than they would have from some of you.
Now, that’s not to say our opinions are correct, but my point is that it’s easy to find ourselves in an echo chamber on here and believe every Disney guest experiences the same frustrations we do. That’s just not the case. Disney doing studies like these are good to make sure they aren’t just hearing one perspective and are making informed decisions. Now, it just might lead them to the obvious takeaways many of you have laid out already in this thread, but better to be sure than make a change based on gut feeling that blows up in your face.