Injury on Disney Property

[LiveyMouse22]

6. For all the people who think $300 is "enough" payment, would you take $300 for a permenant scar on yours or your childs foot that could ultimately affect her with shoes rubbing on it later in life causing discomfort.

No offense but how does a free vacation solve anything more than $300 does? I would take $300 and be grateful. If you think that a free vacation is "enough" for a permanent scar on a foot and $300 isn't then that does not make sense. The only thing that would solve this problem is if Disney created special shoes for people who have been affected by this problem in the rooms (and that's ridiculous). At least with $300 you can invest it in shoes that will be comfortable against the scar, you can't do that with a free Disney vacation. I think that the refunded water park tickets and an extra $300 is more than enough.

 

[Upgrade117]

Disney has done enough already, especially since they wouldn't have to do anything at all in the first place.
Your upset because someone in your family scraped their foot on a door, after Disney already supplied refunds to tickets and a 300 dollar payment on top of that.. that's just not right. It wasn't Disney's fault after all. They were plenty nice enough (being Disney) to give what they did.

 

[The_CEO]

6. For all the people who think $300 is "enough" payment, would you take $300 for a permenant scar on yours or your childs foot that could ultimately affect her with shoes rubbing on it later in life causing discomfort.

So what's the magic number? Personally no amount of money is going to fix the scar, nor make you happier. So even if the amount was $1,000, $5,000, or even $100,000... What amount would you HAVE accepted then? This is the reason our society is so screwed up, you all have seen the commercials on t.v... "I recieved a $250,000 settlement for being "brushed" by a car.."

How about the little girl who lost her leg at Six Flags last year?

http://www.liveleak.com/view?i=40b_1182507832&p=1

I think she has something to gripe about.....

 

[sweetpee_1993]

Let me clarify a few things.......

1. I am not the one seeking retribution

2. We were a party of 10 people of the 10 the family that was affected is five people. So not all of us are looking for another vacation.

3. As for how it happened.....her father was outside and went to come back in the room and she was by the door inside the room, so yes it was an accident. She was properly supervised like someone had mentioned it was just bad timing.

4. I think it's only right Disney refunded the full cost of the water parks since it happened on the first day there and the 7 people who paid for water parks (not us since we don't do water parks) could not go. Five of them were from the same family the other 2 were the grandparents who were going to see their grandkids play in the water and play with them in the water. So I don't think refunding the cost of water park tickets is considered "taking care of the situation"

5. After finding out from the Dr who personally has treated several other kids for the same type of injury you would think they would fix this "sharp edge" on the door to prevent future injuries. I think most of all thats what got the family upset was that this in not a one time injury.

6. For all the people who think $300 is "enough" payment, would you take $300 for a permenant scar on yours or your childs foot that could ultimately affect her with shoes rubbing on it later in life causing discomfort.

I only came on here to find out if other people had similar situations with injuries and how they dealth with it and how disney handled it. Again I know its an accident (we all know accidents happen) and the family is not saying Disney is negligent, we just think Disney knew of this problem and could fix it!

Other than the normal clumsy skinned knees, blisters, etc. we've not had injuries at Disney. I'm sorry this happened to the poor child involved. No matter how it happened I always hate to hear of a child being hurt in any way, particularly on vacation.

To address your points made:

3. It sounds like it was an unfortunate accident. Remember that word though: accident.

4. It's pretty generous for Disney to refund the water parks add-on when they did. If you read their policies they were not obligated to do so. Whether or not any negligence occurred is decided in a court of law. Only if/when negligence is proven would there be any sort of compensation "owed" to anyone involved.

5. I think maybe there could be another perspective to what the doctor said. He said he has treated numerous children with the same type of injury that occurred at Disney World. Just reading what other poster's have stated, this is not something that happens just at Disney since they've shared experiences with these types of injuries happening at home or other places. I'm sure the same doctor has treated numerous children for having their fingers slammed in doors that all happened at Disney but that doesn't mean there is negligence on Disney's part. It's a common injury that happened in a place where there are lots of kids/people.

6. Do I think $300 is ample compensation for a permanent scar? Absolutely not. Nor do I think a free vacation is. Again, the only way that Disney would owe anything to anybody (money, vacation, etc.) is if they were proven negligent in a court of law. You referred to this as an accident. The fact that other people have seen/heard of this same type of injury happening in doorways not located at Disney World leads me to believe it's a common accident that Disney isn't responsible for. At this point if your family member feels they are owed anything then my best advice is to seek further medical treatment so the child is given every opportunity to have the problem corrected (after all, the health of the child is the 1st priority) then retain a lawyer to begin legal proceedings to cover further costs incurred.

I also agree with what another poster said about these types of situations being an ongoing problem in society today. Think about karma people. If one of my children were hurt as a direct result of anybody's negligence my biggest priority would be for them to receive the best care possible for their injuries. If there was a permanent disability I'd expect them to have compensation for the impact that disability would have on their lives in the future so that they could have the funds available if needed down the road. A free vacation for the family doesn't really seem like appropriate compensation for an injury or scar to a child. Any compensation should be for the child and not necessarily benefit others. Personally, I wouldn't dream of asking something so out of line with what is appropriate because I wouldn't want to bring that type of negative energy into my life. No way.

 

[kadesha]

Seriously, she wants a whole vacation? I think they adequately handled the situation. I think it was super nice that they called and offered $300. Kids are kids and they get hurt. I don't think this is a problem unique to Disney at all.

As for #6 on your list--Disney didn't owe her a dime. This kind of accident could have happened ANYWHERE! Do you think the roadside Holiday Inn would have compensated you anything? I doubt it. If it happened to my child I wouldn't be looking to milk Disney for all I could get. Instead I'd be paying a little more attention to my kids. Sure it was an accident, doors have sharp corners, kids are clumsey, not Disney's fault. They really didn't owe her anything.

 

[I_heart_Tigger]

I think your SIL trying to get a free vacation for a family (which could come to thousands of dollars) for what amounts to a small cut is a little greedy. Yes I realize it scarred...so what she's a kid with a small scar on her foot that will probably be near invisible by the time she's an adult. I think the refund for the waterparks was plenty and the offer of $300 was excessively accomodating on Disney's part. Especially since the fault was equally on the person who opened the door and the girl for standing behind it (or the responsible adult who was allowing a toddler to stand behind a door) as it was the fault of the door.

These things happen outside of Disney, too but it seems that people think if an accident happens in Disney they should get an exorbitant amount of money to compensate. A free vacation for a cut is outrageous...reeks of pure greed to me.

I would tell your SIL if the offer of $300 is still on the table she should take it and be very happy.

 

[I_heart_Tigger]

I only came on here to find out if other people had similar situations with injuries and how they dealth with it and how disney handled it. Again I know its an accident (we all know accidents happen) and the family is not saying Disney is negligent, we just think Disney knew of this problem and could fix it!

Yes I know of a few other situations. Here's what happened. A friend of mine was walking along World Shocase and tripped in front of the mexican Pavilion. There were some large cords running across to the quick service area that she didn't see. She cut her chin. We went to First aid, then to the hospital where she got six stitches in her chin.

She got a free meal at the Coral Reef and one nights stay deducted from her room and was very happy with that.


When my sister was 9 years old she picked up a snowglobe in Cinderella's Castle and it dropped against the shelf and broke in her hands causeing a cut. She didn't need stitches but it did scar a bit, though you can't see it now. They sent the snowglobe she had been looking at to our room with a note from Mickey saying that he hoped she felt better...she and my parents were happy and I was a bit jealous :lol:


Finally, My cousin visited WDW without me and ended up somehow tumbling down the stairs at The Beach Club (can you imagine...and she was wearing a cute little sundress) This was the first day of her trip and she had sprained her ankle and had to get crutches and occasionally a wheelchair in the parks for the rest of her trip. She had bought the dining plan and they comped her portion of the plan back to the room and gave her a $100 gift card to use on Disney property. She was happy.

So those are the three examples I personally know of where Disney offered compnesation and since everyone was happy...no one asked to have an entire free vacation but honestly some people just don't think that way. They realize accidents happen and are so happy to have some type of compenation they wouldn't dare ask for anything more.

Now onto MY story, I broke my thumb at the Poly dinner when a waitress said we could push some tables together to seat our party of 11 people. I grabbed one table that my step-dad was pushing so i could straighten it out...didn't realize they moved so easily and jammed my thumb between them. The waitress felt terrible, she was moving a smaller table for the kids and asked if there was anything she could do. I said it was my own stupid fault, because it was and insisted that she do nothing. I didn't even realize my thumb was broken until we went to first aid (yes, I ate first) and even told the dr how it happened and that it was completely myself and step-dad that caused the accident because i didn't want the waitress to get in trouble. Besides...big deal, I had to wear a splint on my thumb and as a result got some funny attention from the characters

 

[mrksmpsn]

Broken Arm

My mother fell on Main Street in the MK and had to be taken to the hospital for a broken arm. We were never charged for the trip (no pun intended) to the ER of the Celebration Hospital. Mom had stepped out of the store into the sun and tripped on the change in pavement used then for strollers and wheelchairs (where there are the cross roads on MS; we've noticed these have been changed from what they once were). We never expected Disney to pay for her hospital bills but they must have as we never got any bills. We never expected anything for losing the afternoon at the parks and were just glad she was ok. She thought it was cool to see backstage on the way to the hospital, and was a good sport about wearing a sling the rest of the trip.

 

[Daddymouse]

Last year we stayed at POP and my niece (she was about 14 months old)got her foot brushed by the room door that had a sharp edge on it which cut her foot and required stiches. It happned on our first day there so the Dr said no swimming pools and Disney gave the money back for the water parks in the form of room credit to everyone in the party that had paid for water parks. After getting home, and almost a year later my SIL said that Disney wanted to offer her about $300 for her "trouble". My niece has a scar on her foot with some noted thicker scar tissue. My SIL simply told Disney all she wants is another vacation. She is not suing, nor going for a large sum of money but, she thinks it's fair that Disney at least give them some sort of vacation. She was even willing to let Disney pick the week for them. Now keep in mind the Dr who did the stiches stated this is not the first time or the last time they have seen this exact injury from Disney room doors. You would think Disney would have fixed this problem with the doors so that no more children get hurt. My question is, has anyone else had any injuries on property and how did you deal with it and how did Disney resolve it?

Not to sound mean or sarcastic, but what does your SIL give to someone that may twist an ankle while walking through their yard. Would she buy them dinner for a week? I think, while the accident is unfortunate, Disney provided a good solution.

 

[DznyGrlSD]

I can't echo enough what the majority of the above people have said. Disney MORE than compensated you IMHO - take what you're given and move on.

 

[Slipknot]

I have 6 scars (2 on my chest and 4 on my back) because my lungs collapsed in 2000 and 2002 and needed surgery. Should I ask the hospital or Dr. that did the surgery for all the money back that my parents had to pay because I'll have to live with them the rest of my life? Heck NO!!! And I guarantee you that they are all a lot worse than the one on your nieces foot (no offense or anything to her)...

A friend of mine has scars all over their legs because a horse threw them off its back. What should they do to the horse???

Greed... Ugh.

 

[worldfanatic]

Sometime bad things happen. It's a random world, and freeloaders will always try to take advantage.
Unless it was something VERY, VERY obviously negligent, I'd would dream of going after Disney for comps or anything else. It drives up vacation costs for all of us.

 

[kashmir]

Let me clarify a few things.......

4. I think it's only right Disney refunded the full cost of the water parks since it happened on the first day there and the 7 people who paid for water parks (not us since we don't do water parks) could not go. Five of them were from the same family the other 2 were the grandparents who were going to see their grandkids play in the water and play with them in the water. So I don't think refunding the cost of water park tickets is considered "taking care of the situation"

The grandparents could have still gone to watch all the others kids enjoy the water parks, though.

5. After finding out from the Dr who personally has treated several other kids for the same type of injury you would think they would fix this "sharp edge" on the door to prevent future injuries. I think most of all thats what got the family upset was that this in not a one time injury.

It would be wise to write Disney (properly worded letter with appropriate concern) and request the change in door safety to save future parents (and children) this awful experience.

6. For all the people who think $300 is "enough" payment, would you take $300 for a permenant scar on yours or your childs foot that could ultimately affect her with shoes rubbing on it later in life causing discomfort.

Scars happen when children are NOT on Disney property, and parents are left with the costs of such an accident. Plastic surgery is a consideration for the parents, but the parents will need to pay the bills - hopefully insurance will help.

I only came on here to find out if other people had similar situations with injuries and how they dealth with it and how disney handled it. Again I know its an accident (we all know accidents happen) and the family is not saying Disney is negligent, we just think Disney knew of this problem and could fix it!

I hope everything works out well for all concerned.

 

[wedway71]

First of all, I am sorry to hear what happened to the child. I can empathize with the situation. I am a Father too....
I am also a very seasoned Manager for 20 years and have seen my share of accidents on business property. I can say that I have seen almost every kind of accident known to mankind.

Being that as it may, I think Disney reacted correctly in what they did. As far as the Doctor, you stated it was the same doctor that treated other kids from the same situation.

My question lies in that statement. I think it has to proven that Disney acted carlessly by not fixing a door or doors that injured previous guests.
Can this doctor proove that other guests got the same or simliar injury due to a door at Disney. If so, did the previous guests report this to Disney and let them know?

Think about this..... anything and everything at Disney could cause an injury if you think about it.

Every step,door,fence,gate,attraction,fork,knife,straw,cup, etc could cause damage to anyone of us but we have just as much responsibilty to be careful than Disney does.

Again. I am sorry that the trip was ruined but as far as liabilty or getting a free trip, I would not hold your breath.

 

[Oddysey]

I only came on here to find out if other people had similar situations with injuries and how they dealth with it and how disney handled it. Again I know its an accident (we all know accidents happen) and the family is not saying Disney is negligent, we just think Disney knew of this problem and could fix it!

This is a bit confusing for me, what is your definition of negligent? If your SIL does not consider Disney negligent, why does she feel Disney should fix it with a free vacation?
I am not trying to be a jerk. I am just trying to understand where you are coming from.

I understand all people are different, but if me or a member of my family hurt themselves in a similar manner at a Disney park I would act differently. My first thought would be to recieve treatment, pay my own bill and salvage what is left of our vacation. I honestly dont think compensation would cross my mind.

 

[Siege898]

Your SIL wants way too much. Seriously, $300 ain't bad. Take it or leave it. As a CM, I see many people try to "cheat" Disney and of course I watch out for my employer. You are trying to "cheat" Disney by asking for a vacation. You would think that it was actually a major injury. Its a small little scar on her foot. Get over it and on with life. And you're lucky because if I was the Guest Services attendant, I would apologize and then do nothing. (After the waterpark refund that is, you actually deserved it). You started a very heated topic and many fellow CMs don't like to see their company taken advantage of.

 

[MR. CRAFTSMAN]

Wow money changes everything!!! But a Disney Vacation is even better!!!! I am dumb founded that people would say that Disney is negligent or just could have fixed the problem. The problem is people do not take responsablity for themselves and others in their party. The family should take better care of a 14 month old in the room rather then letting them be so close to a door that weighs about 50#"s & a self closing door!!:hammer::brick: I Feel for the child, I really do but more then likely she will have to ask how she got the scar in the next few years, because she will not know, other then being told. I have many scars and have made no money off any of them!!!!!!!:hurl::hurl: A vacation is not going to take the scar, pain, inconvenience, etc, etc, away. It just lets the family go back to make the same mistakes and maybe make more money this time to make the cost of a Vacation go up for the rest of us.

 

[xsupaxmanxsfnex]

I got sunburn while at a Disney resort pool does that mean I should get money? :drevil:
Don't get too greedy. They already have given a lot to your group from the accident.

 

[disney4life2008]

A free vacation? RIGHT - I do not think your entire family is owed that in anyway. As everyone else has said, ACCIDENTS do happen and the refunding of the water parks as room credit is a great start. Plus, a $300 credit or whatever is better than nothing. Take what you can get.

 

[scarpiapiano]

Three months ago I fell in a Kroger parking lot over an unmarked raised curb used for shopping cart returns. I broke my fifth left hand finger (not at all good when my job is a ballet company pianist). Two other neighbors told me that they'd tripped in the same parking lot. I was out of work for almost a month. Fortunately, I didn't lose any wages and my medical bills were minimal.

The manager said that they would cover any medical expenses but the report was turned over to thier claims department which, of coarse, denied the claim. 1 week later the parking coral was painted brightly with new signage. I wasn't out for lots of money but I would have been happy if Kroger would have covered my medical expenses which were less than $100.00.

I was angry at first but I figure lifes too short to spend years in a courtroom, not to mention spending lots of money with no garauntees of winning any compensation. Had I been offered what you've already been given, I would have been overjoyed.