Injury on Disney Property

[natolij02]

Last year we stayed at POP and my niece (she was about 14 months old)got her foot brushed by the room door that had a sharp edge on it which cut her foot and required stiches. It happned on our first day there so the Dr said no swimming pools and Disney gave the money back for the water parks in the form of room credit to everyone in the party that had paid for water parks. After getting home, and almost a year later my SIL said that Disney wanted to offer her about $300 for her "trouble". My niece has a scar on her foot with some noted thicker scar tissue. My SIL simply told Disney all she wants is another vacation. She is not suing, nor going for a large sum of money but, she thinks it's fair that Disney at least give them some sort of vacation. She was even willing to let Disney pick the week for them. Now keep in mind the Dr who did the stiches stated this is not the first time or the last time they have seen this exact injury from Disney room doors. You would think Disney would have fixed this problem with the doors so that no more children get hurt. My question is, has anyone else had any injuries on property and how did you deal with it and how did Disney resolve it?

 

[DisneyJoe]

So they already gave her back approx $50 per person as a credit for the water parks - how many people?

And now they are offering another $300?

She wants another vacation - of what value?

 

[DisneyWall-E]

I'm sorry this happened to her, but I do not think that the whole family is owed an entire vacation. What Disney gave them would be enough for me. Accidents happen and in tis case it was not a major one IMHO.

 

[Figment632]

It sounds like Disney has already done enough by refunding the WP and then offering you even more money. If you wanted more you probaly should have taken care of it then and not wait a year.

 

[CAPTAIN HOOK]

Accidents happen and in tis case it was not a major one IMHO.

Accidents do happen - but IF what the doctor said is true (goodness knows what their source of information is) then this is clearly negligence as Disney has failed to correct a previously notified wrong.

But as others have pointed out - a refund of unused water park tickets and a further offer of some cash is pretty decent (but is it an admission of guilt or a genuine attempt to say sorry for something which was avoidable :shrug.

Don't be greedy, accept what's on the table and be grateful

 

[The_CEO]

Last year we stayed at POP and my niece (she was about 14 months old)got her foot brushed by the room door that had a sharp edge on it which cut her foot and required stitches.

I hate to play Devil's Advocate, but why wasn't your niece wearing proper shoe attire? I assume since the door was being opened or closed that you or your party was leaving or coming into the room.

I would've hoped the child was wearing closed shoes, but resulting with this injury it would of either been from sandals, or bare feet.

As for the free vacation, my father slipped and fell in the hot tub at the Contemporary and he broke his tail bone. All they did was send him a fruit basket and a ride to the hospital.

There has to be a line where liability is drawn, and I feel both our cases are on the visitor's disadvantage.

 

[WishIwasThere]

Look out...I don't think you will get much sympathy on this one. What if you got your finger slammed in the door instead of a cut on a sharp edge or burr, would you call it an accident or malicious intent on that door.

 

[Master Yoda]

The injury you talking about is a common injury and not unique to Disney at all. If you catch it just right almost any door will do this. Doors are also quite infamous for peeling back toenails as well. So far I think Disney has compensated you adequately compared to the injuries that she received. If you feel you are due more than what you received you will need to get a lawyer to file suit.

 

[WDWmazprty]

Maybe call O.J.'s team of lawyers. :lookaroun

 

[CAPTAIN HOOK]

Doors are also quite infamous for peeling back toenails as well.

:hurl:

 

[dznygirl64]

Take what you got and run! You where treated very fare.

 

[Gig 'Em Mickey]

Negligent? Hardly. Any reasonable person can make the assumption that a door closing on an appendage could cause injury. Bearer has the responsibility to exercise a duty of care and to properly supervise young children in their care.

Sorry for the accident but this isn't disney's fault.

 

[tigsmom]

I've done that to myself here at home and I'm not a child, my sandal stuck to the floor in humid weather. :hammer:

We've had minor injuries at WDW and some have caused scarring, but it was an accident. All we looked for was to have the injury dealt with in the form of emergency treatment. We received it and went on our merry way. Accidents happen and to expect a free vacation is totally out of line. She should have taken the money when offered if she felt she should have been further compensated (and she already received a refund, which Disney did not have to give).

 

[jewils]

Broke a finger

My daughter broker her thumb closing the heavy bathroom doors at the Poly this Spring Break. We called the front desk to help contact an emergent care facility which came to pick us up. It didn't keep her down though she couldn't swim. But they never called to check up or anything. I didn't really think twice about it, but if they had offered us something that would truly be a generous gesture. She's 6 and had an unfortunate accident. But I certainly don't expect them to compensate me for it.

 

[blackthidot]

I would take what they are offering and leave it at that. Dont try and be too greedy.

 

[WDW 3]

Accidents happen. My daughter did the same thing at her grandmas house and she got nothing but sympathy. Sounds like you have been compensated enough.
Sounds like your SIL is greedy.

 

[jen2009]

I slipped in the shower at POFQ and recieved a hairline fracture in my tibia (front part of your leg, usually called your shin). I did not know this until after I got back and my leg was getting worse. Went to see the Doc and he said it is a small fracture, but will heal overtime. It has been 3 months and it still as a large knot over the area. It will always have a small amount of scar tissue. I did not call Disney, but chalked it up to my ever usual clumsiness. I give that it was the day after my wedding at Disney, but I do not feel they owe me anything. When you turn a shower on, the tub floor will be wet. Thats why there are grab bars in the shower.
Yeah, maybe I should have asked for a rubbermat to place in tub, but that was not on my mind.
I would accept what they gave you and be greatful. Use the money as a deposit towards your next trip.

 

[natolij02]

Let me clarify a few things.......

1. I am not the one seeking retribution

2. We were a party of 10 people of the 10 the family that was affected is five people. So not all of us are looking for another vacation.

3. As for how it happened.....her father was outside and went to come back in the room and she was by the door inside the room, so yes it was an accident. She was properly supervised like someone had mentioned it was just bad timing.

4. I think it's only right Disney refunded the full cost of the water parks since it happened on the first day there and the 7 people who paid for water parks (not us since we don't do water parks) could not go. Five of them were from the same family the other 2 were the grandparents who were going to see their grandkids play in the water and play with them in the water. So I don't think refunding the cost of water park tickets is considered "taking care of the situation"

5. After finding out from the Dr who personally has treated several other kids for the same type of injury you would think they would fix this "sharp edge" on the door to prevent future injuries. I think most of all thats what got the family upset was that this in not a one time injury.

6. For all the people who think $300 is "enough" payment, would you take $300 for a permenant scar on yours or your childs foot that could ultimately affect her with shoes rubbing on it later in life causing discomfort.

I only came on here to find out if other people had similar situations with injuries and how they dealth with it and how disney handled it. Again I know its an accident (we all know accidents happen) and the family is not saying Disney is negligent, we just think Disney knew of this problem and could fix it!

 

[gspin2k1]

6. For all the people who think $300 is "enough" payment, would you take $300 for a permenant scar on yours or your childs foot that could ultimately affect her with shoes rubbing on it later in life causing discomfort.

- In all reality I don't think Disney legally owed your party anything. But Disney being Disney refunded the water park fees. And were just trying to be nice by offering $300. Despite the fact that $300 does not take away scar tissue on your child's foot. Doors are doors. Just about any and every door can scar your childs foot if misproperly opened or not being aware of your body parts when opening a door. So I don't think Disney really is at fault here, but they are just trying their best to show they care. Glass is half full NOT half empty.

~G

 

[Figment632]

The doctor treated several injuries that just happened to be from this same door, I don't believe this if that is what you are saying.

You are lucky you got what you got kids hurt themselves all the time. It was an accident and it's not like Mickey came in your room put the girls foot infrint if the door. You shouldn't have gotten the 300 dollars the refund was enough and had I been in charge you might have not gotten that, again it was an accident.

Free vacation, are you serious? You are an example of what us wrong with people today, you screw up and want to get something handed to you.

It was an accident!!!!! That Disney played no role in. But if a little scar tissue is all it takes to get a free WDW vacation sign me up!