Adorable. Glad she arrived safe and sound.
Are you going to tear Delta a new a$$?
Damn right. Though I suspect they may try and fob you off with vouchers.You can say that again...
Ya know...if it was a piece of luggage, I wouldn't have cared...it would've been a hassle...but it really wouldn't have bothered me.
And, actually, up until I found out that "she had been in Boston since 5:30" I was calm about it. When I heard that...I snapped. (Even Tina said she had never seen me so mad!)
But then...to get to the airport...and say that she wasn't there...it must've been a mishap...That was it...I didn't go off on the lady there, I held my composure...but to word it as a "mishap" just seemed to disregard it all.
I mean, that puppy had been at the airport and in planes for 15 hours...in just a crate. If that's not cruelty to animals, I don't know what is.
I sent an email to Delta Corporate and cc'd the entire email off to the shelter, the AKC, the Humane Society, and the BBB.
I didn't even mention anything monetary...the only thing I want is something in writing from Delta to all parties saying that they will make sure this doesn't happen again and a plan of action on how this will be prevented. (As far as money is concerned...the least they could do is refund me my money).
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