Wow that's bananas. I'm an AP, what am I supposed to do with that? I understand they're non refundable but this is an act of God situation.
They’re refunding if you ask.
Indeed.However they’re also happy to move it to another type of ticket.
Standard practice to try and retain a customer rather than lose the monetary value.
1. They're refunding if you ask.
2. They'll be happy to subsume the cost into a new type of ticket. If you're an AP, you can ask if that ticket price can be subsumed into the purchase of some future special event, like the Holiday Party or AHs.
3. Double check to make sure it's not transferable. When one buys a new ticket, it can be tranferred to someone in your party. This *might* be the same here and you can gift it to a friend/family member.