ford91exploder
Resident Curmudgeon
The company I work for recently acquired a Chinese company and the list of issues we are dealing with is long (as to be expected). However, the weirdest one that caused the most headaches so far is that the computers all had counterfeit copies of Windows XP as their operating systems. Hundreds and hundreds of computers. Their management did not want to let us make any changes and didn't think it was an issue. We wound up having to send several guys over who hid legit software on HD cards inside digital cameras just to be able to get it through security. Purchasing anything, especially capital purchases, is also a huge headache. There is 1 guy onsite who has a web of people he buys everything from. No quotes, no research on pricing, just him historically overpaying for everything (then receiving a nice kickback) by calling someone and having it delivered. We hear a lot of 'haha, that is not how things work over here' when we try to institute proper protocols and practices to get the business in line with how the rest of our company works. Nothing has been a huge disaster for us (we have 120 plants spread throughout the globe so local norms aren't new) but we are definitely feeling the effects of working through accepted business practices inside of China and trying to institute a bit of a culture change in the employees. This plant is only a small percentage of the size of SDL so I can only imagine what is happening with a project the size of SDL with Disney having zero leverage and no ability to impose any type of penalties/sanctions on the companies doing the actual construction. Its like owning a house building company and building the world's pickiest person their dream home with the caveat that if they are dissatisfied in any way then you will tear down and rebuild the house as many times as is necessary until they are completely satisfied.
Well it sounds like you are experiencing the typical Chinese operating mode, The guy/or gal who orders everything on a handshake but in reality that's the way it works over there and I'd argue the Chinese way is more efficient. but it will never work for westerners as the 'network' your refer to has probably been built up over generations as your guy's grandfather probably dealt with the same 'network'. That web of trust is very strong and it has it's own rules which we westerners will never understand as its based on familial obligations.
What I've learned is to find a trusted Chinese advisor and let THEM do the talking and dealing while I stand by and watch, It works much better that way the key word is trusted though and in my case my father introduced me to his contacts when he was in shanghai in the 80's so once again the long time family relations come into play once again the fathers worked together and now the sons do.