Yup. I was thinking yesterday of the last Easter I spent at WDW. It was either 2003 or 2004. We dined at a special brunch offered at Spoodles. Not only was it reasonably priced, not only was there no 'holiday gouging surcharge' added, but I was allowed to get my 20% DDE (now TiW) discount on the meal. That was Disney exceeding expectations. Now?
Now, dinner starts at the Crystal Palace at 11:30 in the morning ... at dinner prices. And there are vast periods where you can't use your discount. And you have surcharges and higher prices across the board.
Yesterday's Disney could have mistreated their customers too, but they knew they shouldn't and they didn't.