MontyMon,
you are definitely not alone. This is a story that is all too often described. When we go to a place and spend large amounts of $$ we rightfully have certain expectations.
The truth is though, you can pick the restaruant in WDW... just pick one... and someone somewhere will have had a bad server/ slow service story to tell. No matter how good the reviews for a place, you can count on the fact that someone is going to go to that wonderful place on a day when they're slammed, when the servers are irritable, and suddenly your carefully planned enjoyable meal turns into an experience that sucks the joy out of your life.
I guess the silver lining in your story (if there is one) is at least they recognized they blew it and tried to make it right. But I am with you, hey I can forgive you for the bad experience but it doesn't mean I am going to give you a second chance to ruin my "magical moment".
We're truly sorry you had such a bad experience...
hopefully your new fav restaurant won't be the next one to melt down:hammer: