Were those guests on the on the reservation when you checked in, or did you add them later?
I'm guessing you've never done this. It can be a mess if you talk to the wrong person.
In 2015 was the first time that I did it. I called, explained that I would have a guest for 3 days, and asked how to go about it.. so we could book our FP's together.
Was on the phone about an hour.. then told "all is good, we can book our fast passes".
So, I log onto MDE.. and hit the ceiling.
Somehow the phone cm made a mistake- my new balance was huge... my friend had been added to 7 days of tickets and 9 nights of the dining plan.
I called back. This was a huge mess.. over 2 hours on the phone, no way to remove it without canceling reservation.. no TPV rooms left at Poly..no guarantee that my room would be there if we cancelled and rebooked. Got transferred several times, finally to Guest Relations.. they somehow removed it.
What they did then- notated it on the reservation with her name.
When the vacay came, and she arrived at the resort, she had to go to the front desk to get a key card-with her name on it, and a parking pass.
2016- I called, explained what happened in 2015.. asked how to avoid that again.. So they just made a notation with that person's name and the dates she would be staying.
When that vacay came- she had to go to the front desk and get a key card- with her name on it, and parking pass.
One more time- Registered Guest.