Guests at Pools

[RustySpork]

Yes but at Disney it's Magical pee so best not to rinse that off.

 

[Uncle Lupe]

I just wish people would just shower before they get on the bus in the morning.

 

[RustySpork]

I just wish people would just shower before they get on the bus in the morning.

 

[NormC]

I have friends in Bradenton and they joined us for a day at Coronado. The kids enjoyed the Big Dig pool for a few hours while the adults had a beverage. They were checked in at the front desk as day guests and everyone had a great day. We had lunch at Earl of Sandwich.

 

[larryz]

What some people forget or just don't know is that the guest/customer is not always right. Sometimes the guest is wrong.

And in the event a guest is ever wrong, see Rule #1 (The Customer Is Always Right).

 

[daisyduckie]

And in the event a guest is ever wrong, see Rule #1 (The Customer Is Always Right).

Nope. They are not always right.

 

[RustySpork]

Nope. They are not always right.

Who gets to make that call? An internet forum?

 

[LeighM]

Nope. They are not always right.

Who gets to make that call? An internet forum?

Straight from Disney's mouth (aka Disney Institute) -

https://disneyinstitute.com/blog/20...you-cant-give-a-customer-what-they-want-/342/

https://disneyinstitute.com/blog/2014/04/a-perspective-on-the-customer-is-always-right/260/

https://disneyinstitute.com/blog/20...-you-cant-give-a-customer-what-they-want/188/

And they have a lot of other blog entries about their approach to customer service. Just in case anyone is interested

 

[RustySpork]

Straight from Disney's mouth (aka Disney Institute) -

https://disneyinstitute.com/blog/20...you-cant-give-a-customer-what-they-want-/342/

https://disneyinstitute.com/blog/2014/04/a-perspective-on-the-customer-is-always-right/260/

And they have a lot of other blog entries about their approach to customer service. Just in case anyone is interested

All of that stuff is obviously irrelevant since it's not posted on a sign on property somewhere.

 

[21stamps]

And in the event a guest is ever wrong, see Rule #1 (The Customer Is Always Right).

Without googling.. do you know who coined that phrase and what it meant ?

I have faith that you do!

 

[RustySpork]

Without googling.. do you know who coined that phrase and what it meant ?

I have faith that you do!

Spoiler

 

[21stamps]

Spoiler

Yes, because juvenile memes and ridiculous claims are so much more interesting than actual conversation.

How foolish of me.

 

[RustySpork]

Yes, because juvenile memes and ridiculous claims are so much more interesting than actual conversation.

How foolish of me.

Spoiler

 

[larryz]

Without googling.. do you know who coined that phrase and what it meant ?

I have faith that you do!

It wasn't Bob Iger, I'm pretty sure...

I learned heard back in my DECA days that it was some early department store magnate -- probably Macy or Wanamaker...

 

[RustySpork]

It wasn't Bob Iger, I'm pretty sure...

I learned heard back in my DECA days that it was some early department store magnate -- probably Macy or Wanamaker...

That's irrelevant, it's on a stone sign so according to the thread it must be true.

 

[xdan0920]

As a side note, I would love to know how many people shower before entering the pool.

The pool replaces the shower. In fact, with all that awesome chlorine, it's technically better then a shower. That's a scientific fact.

 

[21stamps]

It wasn't Bob Iger, I'm pretty sure...

I learned heard back in my DECA days that it was some early department store magnate -- probably Macy or Wanamaker...

I actually figured you would, just based on your posts and experiences.
Yep,
Harry Selfridge... whom I've always been mildly intrigued by..and then when PBS had a show about him I was thrilled.

Anyway, he definitely used it to his advantage, and customers reacted favorably.
It was something of a new trend at that time. Marshall Field has also been credited with the phrase.

 

[L.C. Clench]

It wasn't Bob Iger, I'm pretty sure...

I learned heard back in my DECA days that it was some early department store magnate -- probably Macy or Wanamaker...

Bob's philosophy is the customer is always a mark.

 

[larryz]

The pool replaces the shower. In fact, with all that awesome chlorine, it's technically better then a shower. That's a scientific fact.

Well, I hear lots of people pee in the shower, too.

 

[L.C. Clench]

Well, I hear lots of people pee in the shower, too.

And considering mousekeeping reports that means it's all around you at Disney!