Ben_since_1971
Well-Known Member
1 hour and 40 minutes on hold. The wait cost me some money as I surfed ebay and bought some baseball cards I had my eye on for some autograph shows coming up but well worth it. Saved over $570 . I booked a BB offer last year and the FD made the increase in package rate worth it (FD is rack rate where the BB was 30% off).
I will say this about their computer systems - they have improved greatly over the past several years. I know they still have their glitches and issues, but I can remember when if I wanted to do what I did tonight, I would have had to create a new reservation and then cancel the old one. Tonight - a few key clicks and the rep had it done. I was also able to see the changes immediately. It was only a few years ago that if I made a change like that I couldn't see it online until the systems updated - only if the system was accessible.
Now - back to my Disney countdown!!!!
I will say this about their computer systems - they have improved greatly over the past several years. I know they still have their glitches and issues, but I can remember when if I wanted to do what I did tonight, I would have had to create a new reservation and then cancel the old one. Tonight - a few key clicks and the rep had it done. I was also able to see the changes immediately. It was only a few years ago that if I made a change like that I couldn't see it online until the systems updated - only if the system was accessible.
Now - back to my Disney countdown!!!!