RSoxNo1
Well-Known Member
Good work. Did you get a full refund?
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First the napkins, now the cups?
- Thread starter ptaylor
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captainkidd
Well-Known Member
Yeah. I mean, obviously, it had nothing to do with why I cancelled. I just figured it was a good point to try and get across. We just cancelled because we were able to get a much better deal again renting points.
I'm impressed you have detailed knowledge of the compensation guidelines of every major corporation.
I'm also curious where you took business 101 so I don't send my kids there.
jensenrick
Well-Known Member
I'm crazy about the spicy cashew chicken. Nom nom nom.
captainkidd
Well-Known Member
On a personal level I'm used to it, but why are you insulting yet another poster? Their information, as they said, isn't anything earth shattering. It's common sense.
Jimmy Thick
Well-Known Member
I should make a poll for the next item currently enjoying a Disney themeing that will get punished with a black or generic visualization.
Jimmy Thick- My money is on the resort itself!!!
Jimmy Thick- My money is on the resort itself!!!
tomman710
Well-Known Member
Well, that's the beauty of message boards, right?
We all can have our opinions.
However, I find it disconcerting that you are so quick to criticize someone you don't know anything about. (Granted that's the other inherent problem with message boards.)
However to answer your question:
Bachelor's Degrees from University of Texas and Rice University
Graduate School was Stanford
tomman710
Well-Known Member
I should not have alluded to it being common business practice.
It's understandable if people don't know this, plenty of people have not worked for large corporations.
Unfortunately/Fortunately I've worked for two Fortune 500 and one Fortune 100 company so I do have first hand knowledge from executive levels.
I apologize for assuming everyone should know this, that's not really fair.
captainkidd
Well-Known Member
Nothing to apologize for. I found it common sense, not just common business knowledge.
jensenrick
Well-Known Member
Figment1986
Well-Known Member
I thought BGW had a small 9-5 call center near them... for specialized things
Many of the TMs at the call centers are encouraged with things to visit the other parks... or at LEAST take a trip to SeaWorld Orlando and Busch Gardens Tampa... (harder to visit California and Texas...)
ellie-badge
Well-Known Member
I never meant to disrespect your opinion, nor do I doubt that Disney will take away something that I like. All I said was that I thought it was silly to compare what I think are two very unlike things that way.
I used to work at Busch Gardens Williamsburg's call center, it's on John Young parkway near Sea World in Florida. Pretty sure I was one of the only people that worked there that has actually been there. You know what it's like to get a call "Hi, I am on the highway heading to Sesame Place how far is it from _____" and your sitting in Central Florida not knowing what the hell they are talking about, it's hard for me to take what you say seriously about Busch being better than Disney.
prberk
Well-Known Member
It wasn't always like that. And for that I would chastise them also!
ellie-badge
Well-Known Member
I agree, the little things truly complete the Disney Experience. I actually do miss the old napkins and cups, I just thought comparing them to rides or attractions was a bit over the top.
HM Spectre
Well-Known Member
Have you ever really gotten into a movie and then noticed a boom mic in a shot or had a character start speaking jargon that you know is wrong? It taints the experience. Sure, the product as a whole might still be enjoyable but it's the attention to detail and the little things that make it great. What's worse is when those little nitpicks add up to something that is entirely noticeable.
You never know what small little detail will make someone's day or be special for them... the best practice is to put in as many of them in the parks as possible so that one eventually will.
prberk
Well-Known Member
It really is endearing to see someone care about the details. It has lasting effect, not on everyone, but on many. It makes a difference in reputation, which definitely affects not only future return visits but in word-of-mouth.
Are we talking about one napkin? No. We are talking about the cumulative effect of special experiences and attention to detail. Nothing can beat that in word-of-mouth repution.
These probably are temporary cups, and maybe the same for the blank napkins -- ones supplied by the vendor on short notice. But that in itself may indicate a lack of planning.
I had a friend who owns a small local business (trash hauling) who built it from the start with her husband and his pickup truck, and now has 3,000 customers. She built her reputation on attention to detail and customer service -- they would pick your cans up from the backyard if asked.
She was once at an Olive Garden with me twice in the same month. The first time, she ordered coffee and the restaurant was out of sugar packets. They told her that the truck had not come in yet, with the sugar packets. She asked didn't they use sugar in the kitchen, and they said yes. They were surprised when she expected them to bring her sugar from the kitchen's supply.
The next visit, they were out of the vanilla ice cream on the featured dessert. She was again told that the truck would not be in for another few days with more ice cream. She asked the manager had they considered going to the grocery store in the same shopping center and getting more vanilla ice cream, and he reluctantly said that they had actually aready done that a couple of times. She said it was time to do that again! (They did, and she got her dessert, exactly as it was featured on the picture on the big ad.) She stopped going to OG for a long while, though.
The point is, while things happen, the attention to detail, both in planning AND in service or execution go a long way. The little things matter. Everyone makes mistakes, and sometimes you have to accept something lesser. But both then (how you respond to a problem) AND in the planning (like making even the napkins special), the little things make a difference in reputation... and affect the bottom line.
Are we talking about one napkin? No. We are talking about the cumulative effect of special experiences and attention to detail. Nothing can beat that in word-of-mouth repution.
These probably are temporary cups, and maybe the same for the blank napkins -- ones supplied by the vendor on short notice. But that in itself may indicate a lack of planning.
I had a friend who owns a small local business (trash hauling) who built it from the start with her husband and his pickup truck, and now has 3,000 customers. She built her reputation on attention to detail and customer service -- they would pick your cans up from the backyard if asked.
She was once at an Olive Garden with me twice in the same month. The first time, she ordered coffee and the restaurant was out of sugar packets. They told her that the truck had not come in yet, with the sugar packets. She asked didn't they use sugar in the kitchen, and they said yes. They were surprised when she expected them to bring her sugar from the kitchen's supply.
The next visit, they were out of the vanilla ice cream on the featured dessert. She was again told that the truck would not be in for another few days with more ice cream. She asked the manager had they considered going to the grocery store in the same shopping center and getting more vanilla ice cream, and he reluctantly said that they had actually aready done that a couple of times. She said it was time to do that again! (They did, and she got her dessert, exactly as it was featured on the picture on the big ad.) She stopped going to OG for a long while, though.
The point is, while things happen, the attention to detail, both in planning AND in service or execution go a long way. The little things matter. Everyone makes mistakes, and sometimes you have to accept something lesser. But both then (how you respond to a problem) AND in the planning (like making even the napkins special), the little things make a difference in reputation... and affect the bottom line.
Timothy_Q
Well-Known Member
But Space Mountain isn't a Wild Mouse coaster
My comment was directed toward the statement that all major businesses do it this way. You do obviously have knowledge of the business world and I respect that. You are also well educated at two fine schools from Texas (having been a lifelong Texan until recently I know the quality those two institutes oh higher learning demand). Although I disagree that all major corporations top end leadership look only for ways to pump up their bonuses.
The comment about where I'm sending my kids is a valid one as I'm afraid many institutions graduate young people with the philosophy that corporations are nothing more than a place to get benefits and a paycheck and are sources of endless cash. I should not have assumed you attended one of those educational institutions. That was wrong on my part.
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