FastPass+ Most Certainly Not Coming Back As It Was

[jpinkc]

I always wondered if there are any car makers that ARENT at the top of at least 1 JD powers list?

DING DING DING WINNER WINNER!!!! Prime point and my Father was a Chevy dealer for over 50 years, and boy can he tell how much BS those were worth. JD Power maybe 40-50 years or more ago was something, but now they just shill the name out to the awards.

 

[Mark48]

They did- sort of- a small one back when they first uncoupled hopping and expiration from tickets. Prior to Jan 2, 2005 all multi day tickets were non-expiring park hoppers. WDW didn't sell non-hoppers or non-expiring tickets. For example a 5 day hopper advance purchase was $217, a 7-day hopper advance was 329.

After the change:
5 day base advance purchase: $193, hopper 217.
7 day base Advance Purchase: $199. hopper: $223.

If you were just planning to use the ticket during your visit, then the no expire change didn't matter. If you also didn't care about hopping, the price of a muIti-day ticket went down. (Of course, it was in increase if you bought both no expire and hopping- that's why it was sort of a small price decrease.)

I stand corrected..... Good catch

 

[mikejs78]

Dense is missing the point of my questions.

I know how polling works.

I was questioning the existence of a supposed conspiracy to cook the questions to get the answers they want as was purported in this thread, and quite often in this fora. Basically asking, "Who is the survey for? Who is reading it and, based on the results, making decisions? And who are these mid-level people intentionally cooking the questions to manipulate the person reading the results? And how have they gotten away with this scheme of manipulation for so long without someone blowing the whistle?"

You do know they have their own polling company, right?

it’s under “Disney research” and covers a lot of ground…including data mining.

I think the key point is "what's the point?". Yes, we all know that surveys can be manipulated, usually to influence public opinion. But that's not the case here, because they don't release these results to the public. So what is the point? Why spend the money conducting these surveys if the outcome is predetermined? It makes no sense.

I do think Disney cares about guest opinions and guest experience, but it's one of many things that say index again, and it's not necessarily the most important one. To say that the surveys are rigged to a pre-determined outcome is a conspiracy theory that doesn't add up - because again, it costs them money to do, and they don't release the results so there's no need to manipulate them

Now, it's certainly possible that they're biases inadvertently creep into the surveys. That would make more sense to me than some calculated decision to spend gobs of money on surveys with a predetermined outcome. But to say that Disney doesn't care at all about guest experience or does these surveys to get a predetermined answer makes absolutely zero sense and smacks of ridiculous conspiracy theory.

I don't buy the everyone at Disney is some evil Ebenezer Scrooge type sitting in their counting house trying to figure out how to swindle from the poor. I think most people they are trying to do the best job they can balancing their business to the guests but also what they perceive as their duty to shareholders. That's often a difficult balance to strike, And oftentimes it ends up tilting in the wrong direction, but I don't see any evidence that they don't care about guest experience at all, or that these surveys are just for show. It just doesn't add up.

 

[ImperfectPixie]

I think the key point is "what's the point?". Yes, we all know that surveys can be manipulated, usually to influence public opinion. But that's not the case here, because they don't release these results to the public. So what is the point? Why spend the money conducting these surveys if the outcome is predetermined? It makes no sense.

I do think Disney cares about guest opinions and guest experience, but it's one of many things that say index again, and it's not necessarily the most important one. To say that the surveys are rigged to a pre-determined outcome is a conspiracy theory that doesn't add up - because again, it costs them money to do, and they don't release the results so there's no need to manipulate them

Now, it's certainly possible that they're biases inadvertently creep into the surveys. That would make more sense to me than some calculated decision to spend gobs of money on surveys with a predetermined outcome. But to say that Disney doesn't care at all about guest experience or does these surveys to get a predetermined answer makes absolutely zero sense and smacks of ridiculous conspiracy theory.

I don't buy the everyone at Disney is some evil Ebenezer Scrooge type sitting in their counting house trying to figure out how to swindle from the poor. I think most people they are trying to do the best job they can balancing their business to the guests but also what they perceive as their duty to shareholders. That's often a difficult balance to strike, And oftentimes it ends up tilting in the wrong direction, but I don't see any evidence that they don't care about guest experience at all, or that these surveys are just for show. It just doesn't add up.

If the biases were subtle, I could buy that. But they're far, far from subtle in a lot of instances.

Remember the renaming Hollywood Studios survey? The choices were all blatantly terrible...like ridiculous to the point that you had to wonder if a bunch of 5-year-olds picked them out.

 

[MisterPenguin]

You do know they have their own polling company, right?

it’s under “Disney research” and covers a lot of ground…including data mining.

They spend a lot of money, then, to convince themselves, and only themselves (since they don't release results to the public) that they're doing the right things they want to do.

I give this Mickey Mouse company just one year before it collapses on itself.

 

[Sirwalterraleigh]

I think the key point is "what's the point?". Yes, we all know that surveys can be manipulated, usually to influence public opinion. But that's not the case here, because they don't release these results to the public. So what is the point? Why spend the money conducting these surveys if the outcome is predetermined? It makes no sense.

I do think Disney cares about guest opinions and guest experience, but it's one of many things that say index again, and it's not necessarily the most important one. To say that the surveys are rigged to a pre-determined outcome is a conspiracy theory that doesn't add up - because again, it costs them money to do, and they don't release the results so there's no need to manipulate them

Now, it's certainly possible that they're biases inadvertently creep into the surveys. That would make more sense to me than some calculated decision to spend gobs of money on surveys with a predetermined outcome. But to say that Disney doesn't care at all about guest experience or does these surveys to get a predetermined answer makes absolutely zero sense and smacks of ridiculous conspiracy theory.

I don't buy the everyone at Disney is some evil Ebenezer Scrooge type sitting in their counting house trying to figure out how to swindle from the poor. I think most people they are trying to do the best job they can balancing their business to the guests but also what they perceive as their duty to shareholders. That's often a difficult balance to strike, And oftentimes it ends up tilting in the wrong direction, but I don't see any evidence that they don't care about guest experience at all, or that these surveys are just for show. It just doesn't add up.

Disney does surveys to develop how they introduce/market the products…

not to “discover the products” themselves. It’s pretty easy to get you to buy something when they know how you’ll react and can pull the strings accordingly, no?

or is this “naive praetorian gong show”?

i mean…even the most ardent Disney “fan” can’t possibly convince themselves in the mirror that they poll out of “innocent curiosity” and take the results and say “hmmm…guess that’s what we’ll do…guess we’ll have to tell Wall Street that we might get flak on those prices increases…”

“magical express is really popular…let’s not dump it”
“The place is being viewed as raising prices too fast…guess no increases this year?”
“People like extra magic hours…let’s go ahead and expand them”

yep. Integrity all over the place

 

[MisterPenguin]

Again, you're trying to make it seem like this is flowing upward.

Leaders want to do X, and they want to say they have polling that shows their customers want X when they talk to CNBC or Wall Street or whatever. So they tell mid-level person at polling to go get them that data.

I'm not missing the point of your question, the problem is that you're asking the wrong ones. As usual.

No, someone else was saying it was flowing upward as a way to explain why an internal survey is skewed to particular responses: middle management wanting to influence their bosses. I never said that.

But, keep trying with a gotchya. You seem pretty blatantly determined to get one on me. Good luck.

 

[Sirwalterraleigh]

If the biases were subtle, I could buy that. But they're far, far from subtle in a lot of instances.

Remember the renaming Hollywood Studios survey? The choices were all blatantly terrible...like ridiculous to the point that you had to wonder if a bunch of 5-year-olds picked them out.

I really wanted that “Hollywood adventure” T-shirt

 

[MisterPenguin]

Uhm you think JD Powers is a reliable source?? To name one. They are experts at the leading questions, to skew a survey to get the answer they are paid to get. Hulu, Audible, Amazon, almost all surveys I get from them are very heavy with weighted questions that dont leave you a way to say you dont like something in a clear and concise manner. ITs all leading questions with carefully chosen responses that dont really allow you to say a true negative.

And the purpose of their surveys is to publish them as to seem to be a reliable source of what people think.

Disney doesn't publish their surveys... so.... what's the point of them?

 

[Sirwalterraleigh]

They spend a lot of money, then, to convince themselves, and only themselves (since they don't release results to the public) that they're doing the right things they want to do.

I give this Mickey Mouse company just one year before it collapses on itself.

I explained the point of the surveys above. It’s about messaging/delivery…not “development”

how to sell it and for whom? Not “we’re out of ideas let’s take a poll?”

you can get this…I believe. Drop the shield.

 

[ImperfectPixie]

I explained the point of the surveys above. It’s about messaging/delivery…not “development”

how to sell it and for whom? Not “we’re out of ideas let’s take a poll?”

you can get this…I believe. Drop the shield.

It's also about self-justification. If they don't let people answer negatively on a poll, then everything they're doing is right.

 

[mikejs78]

If the biases were subtle, I could buy that. But they're far, far from subtle in a lot of instances.

Remember the renaming Hollywood Studios survey? The choices were all blatantly terrible...like ridiculous to the point that you had to wonder if a bunch of 5-year-olds picked them out.

What was the outcome of that survey though? They decided to keep the name. Not sure what you're trying to say here.

 

[mikejs78]

It's also about self-justification. If they don't let people answer negatively on a poll, then everything they're doing is right.

I've seen negative answers on Disney surveys.

 

[MisterPenguin]

I explained the point of the surveys above. It’s about messaging/delivery…not “development”

how to sell it and for whom? Not “we’re out of ideas let’s take a poll?”

you can get this…I believe. Drop the shield.

I can't understand a word you're saying.

Messaging/Delivery from whom and to whom?

 

[ImperfectPixie]

I've seen negative answers on Disney surveys.

There are many polls out there (not just by Disney) on which you really aren't able to give negative feedback.

 

[mikejs78]

I explained the point of the surveys above. It’s about messaging/delivery…not “development”

how to sell it and for whom? Not “we’re out of ideas let’s take a poll?”

you can get this…I believe. Drop the shield.

I think messaging is part of it, using surveys to figure out what messages resonate the best with guests. I also think they want info and do care, to some degree, about guest experience.. But as I said it's a consideration among many, not the overarching concern.

 

[MisterPenguin]

There are many polls out there (not just by Disney) on which you really aren't able to give negative feedback.

I've filled out surveys for the holiday parties where they asked if it were too crowded. I most definitely said 'yes.'

 

[Sirwalterraleigh]

It's also about self-justification. If they don't let people answer negatively on a poll, then everything they're doing is right.

I would say that’s a tad conspiratorial. There is a lot of negative feedback

I've seen negative answers on Disney surveys.

Which is then used to massage the planning the right way

where does everyone think “due to guest feedback” came from?

if you or I think afterhours sucks and is a blatant attempt to resell the same day tickets with the same employees (purely hypothetical)…they tell me that people on MY TEAM love it…and we take pause/ reconsider.

that’s not even a 400 level class trick.

 

[Sirwalterraleigh]

I think messaging is part of it, using surveys to figure out what messages resonate the best with guests. I also think they want info and do care, to some degree, about guest experience.. But as I said it's a consideration among many, not the overarching concern.

Definitely “part”….depends on how much of the pie is considered “part”?

we have some eyes awakening on this paid ride rumor…

so I’ll give you a couple things and you find the balance:
“Guest experience” (two really bad Disney buzz terms)
“Revenue”
“Profits”

find the balance.

 

[ImperfectPixie]

I've filled out surveys for the holiday parties where they asked if it were too crowded. I most definitely said 'yes.'

And too many people saying that the parties were too crowded is likely how they came up with the after hours events...more money for fewer hours.