It's not a matter of
intelligence. Most WDW guests are "smart" people. (People who visit wdwmagic.com are even "smarter".
) It's a matter of experience.
WDW is an
incredibly intimidating and confusing place for the uninitiated. Imagine cramming a semester's worth of knowledge into a week's vacation. That's what WDW is like.
Most are on vacation and simply don't want to memorize a 300-page travel guide containing WDW tips. It's a vacation, who can blame them?
It does put Disney in an
incredibly strong position. WDW guests want to believe "Disney" is a benevolent entity, how they imagine Walt Disney was. They
instinctively want to trust "Disney". It's about family entertainment, right? What's not wholesome about family entertainment? And that's where I get most upset at TWDC executives. They are taking advantage of this trust in order to manipulate their "guests" in ways that would make the ordinary person ashamed. TWDC has no shame. To TWDC, shame is a quant 19th Century concept that doesn't belong in the 21st Century boardroom.
Returning to the point of this thread, people who are familiar with WDW recognize that many Standby lines will become needlessly longer. With FP+, Disney is creating a false benefit for its "guests" so it can repackage it with a lot of datamining technology and sell it to unsuspecting customers, while simultaneously reducing other real benefits such as EMH. Disney should be ashamed with how it treats its customers.